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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
Thanks so much for sharing your experience with us.
3 Jun 2023
Verified review
Great products and brilliant prices
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your review, We are pleased to to hear you are pleased with your new product.
3 Jun 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your 5 star rating
2 Jun 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your 5 star rating
1 Jun 2023
Verified review
Great service
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you very much were glad to hear you had such a great experience!
30 May 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your 5 star rating
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your feedback,
We are sorry to hear that your delivery experience was not positive, I shall certainly pass your comments on to our delivery partner.
30 May 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your 5 star rating
25 May 2023
Verified review
Good prices and fast delivery
The site is easy to use, prices are competitive, and delivery is quick. This was my first purchase, but I’ll be using them again.
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Answer by Catering Appliance Superstore
25 May 2023
Thank you, We appreciate the great feedback!
23 May 2023
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Good product, good price, quick delivery,
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Answer by Catering Appliance Superstore
25 May 2023
Thank you that is great to hear
21 May 2023
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your 5 star rating
19 May 2023
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your 5 star rating
19 May 2023
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your 5 star rating
18 May 2023
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responsive
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for the fab review
18 May 2023
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your 5 star rating
17 May 2023
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Fast easy helpful
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for taking the time to leave us such a great review
17 May 2023
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your 5 star rating
12 May 2023
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Telephone service and speedy delivery all help for good customer relations. Will use again when needed
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