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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
Excellent helpful personal service upon ordering by phone.
Equipment arrived promptly in good condition.
Highly recommended and would use again
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you so much for your great review :-)
12 Aug 2023
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 5 star rating
11 Aug 2023
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 5 star rating
7 Aug 2023
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Excellent service, quick delivery
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for your great feedback
5 Aug 2023
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for your 5 star rating
2 Aug 2023
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for your 5 star rating
2 Aug 2023
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Positive Experience
Have purchased from this site on several occasions. Had a couple of deliveries where one item arrived broken (most fine) and they were very friendly and efficient at sending replacement items and keeping me informed. I will continue to use their service.
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for the fab review!
2 Aug 2023
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EXCELLANT PRODUCT
QUICK DELIVERY AND PACKAGED WELL
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you thats lovely to hear
2 Aug 2023
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for your 5 star rating
31 Jul 2023
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Quick delivery, good product
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you, appreciate the great feedback!
27 Jul 2023
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Great service. Good value for money
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for taking the time to leave this great review
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