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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
Staff are very knowledgeable and provide great customer service every time. A pleasure to do business with.
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Answer by Catering Appliance Superstore
6 Mar 2024
That is great to hear ! We look forward to hearing from you again soon
4 Mar 2024
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Answer by Catering Appliance Superstore
6 Mar 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
1 Mar 2024
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Honest advice before purchase.
Honest and considered advice before making purchase. Good communication when product delivered with minor fault.
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Answer by Catering Appliance Superstore
6 Mar 2024
Thank you for your feedback.
We are glad that your issue was resolved
1 Mar 2024
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Answer by Catering Appliance Superstore
6 Mar 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
28 Feb 2024
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Quick delivery with excellent tracking information
We purchased the oven for a local charity who run a cafe to help train individuals with learning difficulties that we support and were keen for it to arrive as quickly as possible, which it did. We were supplied with excellent tracking information which made the whole process easy.
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Answer by Catering Appliance Superstore
29 Feb 2024
Thank you so much for your comments and glad your order arrived promptly
What could we do to improve on 4 Stars ?
Thanks for your 5-star review! We sincerely appreciate your feedback.
27 Feb 2024
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Answer by Catering Appliance Superstore
29 Feb 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.
26 Feb 2024
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Answer by Catering Appliance Superstore
29 Feb 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.
26 Feb 2024
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No problems with ordering on-line and prompt delivery
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Answer by Catering Appliance Superstore
29 Feb 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.
We are glad you had a positive experience and look forward to welcoming you back in the future
26 Feb 2024
Verified review
Freezer purchase
After surfing for a freezer they came out the best for quality and price and speed of delivery
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Answer by Catering Appliance Superstore
29 Feb 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.
We try our very best to offer competitive pricing and quick delivery.
26 Feb 2024
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25 Feb 2024
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Excellent service, well packaged, prompt postage.
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24 Feb 2024
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You need to improve on service and communication skills.
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Answer by Catering Appliance Superstore
6 Mar 2024
Hello and thank you for your review.
We welcome all reviews as a way to improve our services.
I have reviewed your order and I have passed on your comments to the couriers concerned.
Please accept our sincere apologies for any inconvenience caused.
22 Feb 2024
Verified review
excellent service
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22 Feb 2024
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Excelente attention and delivery on time.
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21 Feb 2024
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20 Feb 2024
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good service
The product was as described and delivered on time. I had a problem whilst paying however they picked up the phone straight away and helped resolve it.
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20 Feb 2024
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19 Feb 2024
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Excellent quality product and service
The cake covers were better than they looked on the website. Delivered on time and excellently packed . Could'nt have got better service anywhere else
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19 Feb 2024
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Super fast delivery with best price for our Lincat Griddle. Many thanks
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