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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
Thank you for your 5-star review! We very much appreciate your feedback.
16 Apr 2024
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Answer by Catering Appliance Superstore
16 Apr 2024
Thank you for your 5-star review! We very much appreciate your feedback.
11 Apr 2024
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Answer by Catering Appliance Superstore
15 Apr 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
11 Apr 2024
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Answer by Catering Appliance Superstore
15 Apr 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
11 Apr 2024
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Answer by Catering Appliance Superstore
15 Apr 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
10 Apr 2024
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Answer by Catering Appliance Superstore
15 Apr 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
10 Apr 2024
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Answer by Catering Appliance Superstore
15 Apr 2024
Thank you for your 5-star review! We very much appreciate your feedback.
9 Apr 2024
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Answer by Catering Appliance Superstore
15 Apr 2024
Thank you for your 5-star review! We very much appreciate your feedback.
5 Mar 2024
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Had an issue with a courier signing the delivery off but had not received the item. This was rectified quickly with no fuss.
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Answer by Catering Appliance Superstore
6 Mar 2024
We are glad the issue was rectified to your satisfaction.
Thank you for the 5 Stars it is very welcome
12 Mar 2024
Verified review
Excellent aftercare.
Delivered on time. Had to contact customer service about a damaged part. They ordered a new one and it was delivered within 3 days. Excellent aftercare.
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Answer by Catering Appliance Superstore
19 Mar 2024
Thank you for your great review and 5 Stars. Things do go wrong sometimes and I am please we managed your replacement quickly and efficiently.
17 Mar 2024
Verified review
Definitely our supplier for the future.
Absolutely fantastic service from start to finish always kept informed and best price available will definitely be back for our trade items.
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Answer by Catering Appliance Superstore
2 Apr 2024
That's great news ! Thank you for the great review and 5 Stars
1 Apr 2024
Verified review
Happy with the product and easy online ordering. No issues with delivery. Would definitely consider ordering again.
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Answer by Catering Appliance Superstore
15 Apr 2024
That is great to know! We look forward to hearing from you again soon. Many thanks.
2 Apr 2024
Verified review
EXECELENT SERVICE, VERY QUICK DELIVERED AND VERY HELPFUL GUYS WHO DELIVERED .VERY HAPPY WITH THE WHOLE PROCESS.
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Answer by Catering Appliance Superstore
15 Apr 2024
Thank you for your 5-star review! We very much appreciate your feedback.
10 Mar 2024
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An easy smooth experience with on time delivery and easy website
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Answer by Catering Appliance Superstore
19 Mar 2024
Thank you for the great review and 5 Stars - We really appreciate all the reviews
8 Mar 2024
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Ordered easily, delivered quickly
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Answer by Catering Appliance Superstore
19 Mar 2024
Thank you for your review and the 5 Stars - It is very welcome !
25 Mar 2024
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Had an issue with the first item delivered but soon sorted and second one delivered.
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Answer by Catering Appliance Superstore
15 Apr 2024
Thank you so much for your comments. We are glad the situation was resolved and the second item was delivered promptly.
14 Mar 2024
Verified review
Good information and explanation backed by good service
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Answer by Catering Appliance Superstore
2 Apr 2024
Thank you for the 5 Stars ! We are glad that you got all the information you required
29 Mar 2024
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Easy order fast delivery easy to use recommend
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Answer by Catering Appliance Superstore
15 Apr 2024
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
28 Mar 2024
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Extremely good excellent
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Answer by Catering Appliance Superstore
15 Apr 2024
That is great to hear ! Thank you for your review, it is very much appreciated
19 Mar 2024
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Great quick service
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Answer by Catering Appliance Superstore
2 Apr 2024
Thank you for the 5 Stars and for taking the time to write a review. It is very much appreciated.
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