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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
Major issues with my order, and took 6 weeks to resolve, but the level of customer service offered throughout was very high and made a very frustrating situation far more bearable.
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Answer by Catering Appliance Superstore
15 Apr 2024
Thank you for your review. We very much appreciate your feedback. We are pleased to hear that our excellent customer service team were able to work closely with you to resolve the situation.
6 Apr 2024
Verified review
All delivered to plan. I was a domestic purchaser and would have liked some choices on site before purchase eg we really needed the door to open the other way snd that was quite a task to achieve. It was also unclear on the site whether it had kegs or castors- fortunately for us the latter.
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Answer by Catering Appliance Superstore
13 days ago
Thank you for your review.
We always aim to offer as much information as possible to our customers.
We stock over 50, 0000 items and work closely with our suppliers to ensure clear product information is provided.
We have noted your comments and will endeavour to work closely with this particular supplier to acquire clearer information going forward.
3 Apr 2024
Verified review
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Answer by Catering Appliance Superstore
13 days ago
Thank you for your review.
14 Mar 2024
Verified review
Overall poor service
Item arrived damaged. Took 10 days for replacement! No apology. Poor communication ( no tracking for replacement) overall poor service!
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Answer by Catering Appliance Superstore
2 Apr 2024
Hello and thank you for your review. I am sorry to hear of your disappointment with our service.
I have looked into this case as waiting 10 days for a replacement is not acceptable.
I see that you called us on the 5th March to advise us of a delivery damage. We dispatched a replacement on the 6th March. I do see that Parcelforce did not deliver until 11th March. I will initiate a complaint with Parcelforce as to why this was not delivered on the overnight service that we requested.
Keep your prices fair, I bought the air fryer from you without doing a search on best deals, turned out you were £15 ish above ALL other suppliers with the same item. Other than that all was good
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Answer by Catering Appliance Superstore
2 Apr 2024
Hello and thank you for your review. It is greatly appreciated. We do try to be competitive but sometimes it is just not possible.
28 Feb 2024
Verified review
Quick delivery with excellent tracking information
We purchased the oven for a local charity who run a cafe to help train individuals with learning difficulties that we support and were keen for it to arrive as quickly as possible, which it did. We were supplied with excellent tracking information which made the whole process easy.
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Answer by Catering Appliance Superstore
29 Feb 2024
Thank you so much for your comments and glad your order arrived promptly
What could we do to improve on 4 Stars ?
24 Feb 2024
Verified review
You need to improve on service and communication skills.
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Answer by Catering Appliance Superstore
6 Mar 2024
Hello and thank you for your review.
We welcome all reviews as a way to improve our services.
I have reviewed your order and I have passed on your comments to the couriers concerned.
Please accept our sincere apologies for any inconvenience caused.
20 Jan 2024
Verified review
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Answer by Catering Appliance Superstore
13 days ago
Thank you for your 3 stars all reviews appreciated.
16 Jan 2024
Verified review
I was disappointed when on opening my work parcel an item was broken . The driver rushed off not giving me chance to check or sign for the parcel as request by the company .
I contacted them immediately on opening and a replacement was sent within a few days ., was impressed with the service
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Answer by Catering Appliance Superstore
14 Feb 2024
We are very sorry to hear that your package arrived damaged but I am glad this was sorted out quickly for you
We hope to deal again with you soon
2 Jan 2024
Verified review
Have smaller delivery windows as standard
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for your 4-star rating and valuable feedback.
We are constantly looking for ways to improve our delivery service, We do work with several delivery companies that offer a 2-hour window for deliveries and are always on the look out for new ones!
29 Dec 2023
Verified review
Easy to order and delivered on time. We had ordered the same product ramge from Nisbets and we are still waiting for the delivery... 3 weeks later.
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for your kind words and sharing your experience.
21 Dec 2023
Verified review
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20 Dec 2023
Verified review
Delivery service was very poor. Mentioned several times to call upon delivery, but they ignored.
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for your valued feedback. We do advise that whilst we will always request a call prior this is not guaranteed.
I can see that you had a booking in a call from the courier to advise the day of delivery and have since upgraded your delivery to a PM service to suit your opening times.
We are sorry we have not met your expectations on this occasion.
19 Dec 2023
Verified review
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16 Dec 2023
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12 Dec 2023
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11 Dec 2023
Verified review
Disappointment with poor communication on two occasions.
1. A message left on the company automated message system requesting further information on the prospective purchase was not responded to.
2. The following week, after discussion with a sales-person, and assurance that a specific delivery requirement could be complied with, this was not followed. No email or other communication was received from the delivery contractor and it is only by accident that someone was available to receive the item following a phone call from the delivery driver that delivery was imminent (3 days too early) that someone was able to be at the delivery address to receive the item, hence the 'poor' rating.
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Answer by Catering Appliance Superstore
15 Dec 2023
I am sorry to hear that you are unhappy
I shall certainly feed this back to the team expressing the importance of accurate communication and responding to messages.
Apologies again for the inconvenience
28 Nov 2023
Verified review
Late delivery and poor packaging.
Site promises next day delivery and charges 6.95 if order is before 3. I ordered 2 knives , the package arrived a day late and when opened there was only one knife inside. I called and was told the other knife went to a wrong sorting office, when I questioned why they weren't sent together was met with silence. When it arrived, another day late, the knife wasn't securely packed and the plastic strap that kept the knife in place was broken. I didnt complain as it looked untouched. I gave you three stars due to price, but I will not shop there again. If you charge any money for delivery you should ensure its delivered on due date.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your feedback. The delivery charge set on the smaller items is a standard delivery fee charged to us by the suppliers.
I will speak to the suppliers as I am unsure why they sent this out in 2 packages with one poorly packed.
Apologies for the inconvenience
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