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Catering Appliance SuperstoreReviews

: 3,534Excellent

4.65

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certified since: 19/06/2017
updated on: 18/08/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 19/06/2017
updated on: 18/08/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for Catering Appliance Superstore

407 verified reviews in the last 12 months

3,534 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Check goods have arrived before the customer makes contact to advise otherwise. I only have added this comment following a microwave not arriving and having to make a call to establish what had happened. Otherwise this company have always been fantastic and the service, goods and offers brilliant and I will be a returning customer.
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the most relevant critical review


3 months ago
Very unhelpful, they are only agents (middle man/ broker) (not a suppliers) with no control on any thing only apology to buy time and lie. once you pay for item you are F….. they give no dam about customer. You can not even cancel the item and when you try to complain they will threaten you to deduct 25% of total bill. I will never recommend and will never buy from adexa and catering appliances both are bunch of crooks. 👎🏼👎🏼👎🏼👎🏼
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Reviews for Catering Appliance Superstore

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(351)
(24)
 Verified review
3 months ago
They did everything they promised Everything went to plan the fridge arrived on time as promised, the hauliers kept in touch No stress
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Answer by Catering Appliance Superstore
3 months ago
Great to hear, thank you for your comments and 5 star rating!
 Verified review
4 months ago
Good price, simple, no hassle.
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Answer by Catering Appliance Superstore
3 months ago
Great to hear, thank you for the 5 star rating!
 Verified review
4 months ago
First time ordering with this company, I have to say their customer service was excellent. Good comms from placing order & order delivery details. I had a missing item & Adam chased the item and called back to tell me it had been re sent& then sent an email asking if I had received it. It was my first order but I’ll be returning very soon and using them for all my catering equipment needs. Thank you
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Answer by Catering Appliance Superstore
3 months ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
 Verified review
4 months ago
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Answer by Catering Appliance Superstore
3 months ago
Thank you for your 5 star rating
 Verified review
4 months ago
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Answer by Catering Appliance Superstore
3 months ago
Thank you for your 5 star rating
 Verified review
4 months ago
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Answer by Catering Appliance Superstore
3 months ago
Thank you for your 5 star rating
 Verified review
4 months ago
Did exactly what they said they would do. Ordered on Bank Holiday Monday and delivered a day earlier than stated.
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Answer by Catering Appliance Superstore
3 months ago
Great feedback, thank you!
 Verified review
4 months ago
Arrived super quick.
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Answer by Catering Appliance Superstore
3 months ago
That's what we aim for! Thanks for the positive feedback!
 Verified review
4 months ago
Nikki from customer services was amazing. Kept me fully informed at all times and went above and beyond!
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Answer by Catering Appliance Superstore
4 months ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
 Verified review
4 months ago
Good morning I have spoken with the supplier and they have advised an engineer will be in contact early next week to attend site. Should you require any further assistance, please don't hesitate to contact us. Kind regards Shelley HuntingtonCustomer Service It has been three weeks since I bought the refrigerator. There is a problem with the refrigerator, and no one has come to repair poor service
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Answer by Catering Appliance Superstore
4 months ago
Thank you for your feedback. I can see you have left this on several platforms. Checking your case notes I can see a solution has been agreed between the manufacturer and yourself. We will always do our utmost to assist customers but sometimes a delay can occur whilst we wait for the manufacturer to respond to us, apologies for any inconvenience caused
 Verified review
4 months ago
delivery speedy and Service Great
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Answer by Catering Appliance Superstore
4 months ago
That's what we aim for! Thanks for the positive feedback!
 Verified review
4 months ago
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Answer by Catering Appliance Superstore
4 months ago
Thank you for your 5 star rating
 Verified review
4 months ago
Good price ! Quick delivery ! Very helpful staff !
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Answer by Catering Appliance Superstore
4 months ago
Great to hear, thanks for the feedback!
 Verified review
4 months ago
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Answer by Catering Appliance Superstore
4 months ago
Thank you for your 5 star rating
 Verified review
4 months ago
Communication is very poor. Staff is not well informed.
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Answer by Catering Appliance Superstore
4 months ago
I am sorry to hear that you have had issues with the communication from our team. I have checked through your case notes and can see the team have been in regular contact with you in regards to your chargeable warranty call. I can see that this case has now been closed and the matter settled.
 Verified review
4 months ago
baking trays i have been looking for these giant baking trays for years, and i found them! they were very reasonably priced and i received them almost instantly!
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Answer by Catering Appliance Superstore
4 months ago
That's what we aim for! Thanks for the positive feedback!
 Verified review
4 months ago
Ice machine arrived damaged by courier. Catering Appliance arranged collection and sent out a replacement next day. This one arrived undamaged. Great service can't fault them, would definitely use them again.
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Answer by Catering Appliance Superstore
4 months ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
 Verified review
4 months ago
Good service, only complaint both identical items could have been sent in the same box
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Answer by Catering Appliance Superstore
4 months ago
Thanks for the review!
 Verified review
4 months ago
Good website, competitive price and efficient delivery.
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Answer by Catering Appliance Superstore
4 months ago
Great to hear, thank you for your comments and 5 star rating!
 Verified review
4 months ago
Item came quick, works as it should
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Answer by Catering Appliance Superstore
4 months ago
Great to hear, thank you for the 5 star rating!