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Catering Appliance SuperstoreReviews

: 3,534Excellent

4.65

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certified since: 19/06/2017
updated on: 18/08/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 19/06/2017
updated on: 18/08/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for Catering Appliance Superstore

407 verified reviews in the last 12 months

3,534 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Check goods have arrived before the customer makes contact to advise otherwise. I only have added this comment following a microwave not arriving and having to make a call to establish what had happened. Otherwise this company have always been fantastic and the service, goods and offers brilliant and I will be a returning customer.
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the most relevant critical review


3 months ago
Very unhelpful, they are only agents (middle man/ broker) (not a suppliers) with no control on any thing only apology to buy time and lie. once you pay for item you are F….. they give no dam about customer. You can not even cancel the item and when you try to complain they will threaten you to deduct 25% of total bill. I will never recommend and will never buy from adexa and catering appliances both are bunch of crooks. 👎🏼👎🏼👎🏼👎🏼
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Reviews for Catering Appliance Superstore

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(351)
(24)
 Verified review
3 months ago
Very helpful, efficient
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Answer by Catering Appliance Superstore
3 months ago
Great feedback, thank you!
 Verified review
3 months ago
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Answer by Catering Appliance Superstore
3 months ago
Thank you for your 5 star rating
 Verified review
3 months ago
I have not received my order!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
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Answer by Catering Appliance Superstore
3 months ago
Sorry to hear you have not had your order, I have looked into this and we have no notes of any previous correspondence from you ref a non delivery. I have arranged for our customer service team to rectify this and I believe a new unit is on its way to you today. Apologies for any inconvenience caused
 Verified review
3 months ago
Good customer service. Very helpful
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Answer by Catering Appliance Superstore
3 months ago
Great to hear, thanks for the feedback!
 Verified review
3 months ago
Prompt delivery. Good product
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Answer by Catering Appliance Superstore
3 months ago
Thanks for your review, Its great to hear that you were happy with our service
 Verified review
3 months ago
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Answer by Catering Appliance Superstore
3 months ago
Thank you for the 5 star rating
 Verified review
3 months ago
Very unhelpful, they are only agents (middle man/ broker) (not a suppliers) with no control on any thing only apology to buy time and lie. once you pay for item you are F….. they give no dam about customer. You can not even cancel the item and when you try to complain they will threaten you to deduct 25% of total bill. I will never recommend and will never buy from adexa and catering appliances both are bunch of crooks. 👎🏼👎🏼👎🏼👎🏼
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Answer by Catering Appliance Superstore
3 months ago
Apologies I can see you have experienced issues with the delivery of this unit, This unit was shipped directly from our suppliers and unfortunately the carriers did experience some issues with a number of deliveries before the bank holiday. We do stock a vast number of products ourselves and we will always do our best to provide our customers with the best service possible regardless of whether it was sent from our stock or our suppliers. I believe this has now been received - Please allow me once again to extend my sincere apologies for the inconvenience caused to you and I would like to offer our reassurances that this delay is not the service we try so hard to deliver to our customers.
 Verified review
3 months ago
Great service
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Answer by Catering Appliance Superstore
3 months ago
Great feedback, thank you!
 Verified review
3 months ago
Quick delivery described accurately exceptionaly packed 1st class
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Answer by Catering Appliance Superstore
3 months ago
That's what we aim for! Thank you!
 Verified review
3 months ago
Bought two fridges for our village shop. Excellent customer service throughout and delivery firm were also very helpful.
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Answer by Catering Appliance Superstore
3 months ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
 Verified review
3 months ago
Brilliant spatula's, they are good size to mix everything up in the bowl.
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Answer by Catering Appliance Superstore
3 months ago
Thanks for the review!
 Verified review
3 months ago
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Answer by Catering Appliance Superstore
3 months ago
Thank you for the 5 star rating
 Verified review
3 months ago
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Answer by Catering Appliance Superstore
3 months ago
Thank you for the 5 star rating
 Verified review
3 months ago
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Answer by Catering Appliance Superstore
3 months ago
Thank you for the 5 star rating
 Verified review
3 months ago
Excellent customer service and very speedy delivery
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Answer by Catering Appliance Superstore
3 months ago
Great to hear, thank you for your comments and 5 star rating!
 Verified review
3 months ago
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Answer by Catering Appliance Superstore
3 months ago
Thank you for the 5 star rating
 Verified review
3 months ago
my refund was unfairly "deferred" because of the need to have an "investigation" This was a simple request for a simple refund when I received the wrong items and should have been processed quickly and without fuss. The matter has now been resolved but caused unneeded distress and has left a sour taste. Customer refunds need to be simple and quick,without fuss and delay.
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Answer by Catering Appliance Superstore
3 months ago
Hi there, I am sorry to hear of the issue with your refund, I have passed the comments onto the team and highlighted the importance of ensuring the customers are refunded in a timely manner. Again please accept my sincere apologies for the inconvenience this has caused.
 Verified review
3 months ago
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Answer by Catering Appliance Superstore
3 months ago
Thank you for your 5 star rating
 Verified review
3 months ago
Quick hassle free service at great price
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Answer by Catering Appliance Superstore
3 months ago
Thank you for your great review
 Verified review
3 months ago
Easy to order on-line. Prompt delivery. Excellent service record maintained.
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Answer by Catering Appliance Superstore
3 months ago
Great feedback, thank you!