Catering Appliance SuperstoreReviews:
406 reviews in the last 12 months4,138 total reviews
Excellent
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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
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Top negative review
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
10 Sept 2023
Verified review
Suppose to have next day delivery it’s was 11 days later
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Answer by Catering Appliance Superstore
11 Sept 2023
Apologies you had a delay with shipping. We are constantly working with our suppliers to improve our delivery services.
29 Aug 2023
Verified review
I would have given 0 stars if there was the option. Appliance arrived not working and all I keep getting told to do is fill out a form and wait for someone to get back to me. This is seriously affecting my business now. I will never order from you again.
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and please accept our sincere apologies for the inconvenience caused.
I can see this is being dealt with by our service team and an engineer is due to visit shortly
28 Aug 2023
Verified review
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 4 star rating
27 Aug 2023
Verified review
The delivery and updates were good but after using the cooker for the first time the seal came apart and when reporting it to the company they said they would send a new seal out and to watch you tube as to how to fit it
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and my apologies you had issues with the oven. We will always look to rectify an issue as quickly as possible with as little inconvenience caused to the customer as possible.
As door seals are a self-fit part, the quickest option to get the oven back up and running was to send out this part.
Apologies again for an inconvenience caused to you
26 Aug 2023
Verified review
The purchasing part was 5 Star but the delivery part was a shambles. The delivery company would not comply with our delivery time window which is pretty useless! We gave them from 10.30 am to midnight to deliver and they said that they could not guarantee delivery. They were totally inflexible and we were left wondering when exactly it would turn up. No pre-delivery phone call was offered etc. The delivery company gave us a take it or leave it option and they quite clearly need to improve the system in place for communicating with customers. Robert Vickers.
PS. To emphasise, as a stand alone company, the SALES company was five star and we have used them before!
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and I am sorry to hear of the issues you experienced during delivery.
We work constantly with our suppliers to try and improve our service, Your feedback is appreciated
Apologies again
25 Aug 2023
Verified review
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 4 star rating
21 Aug 2023
Verified review
A very quick service. Ordered appliance Monday morning, delivered the next day
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your review, we appreciate your business
16 Aug 2023
Verified review
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 4 star rating
JH
J H.
Ayrshire
14 Aug 2023
Verified review
Easy to navigate and order However have only just ordered so can't comment on product
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you so much for your feedback!
We hope you loved your water boiler
13 Aug 2023
Verified review
Charged a re-stocking fee that was an announced in the invoice after purchase. And hidden somewhere in the small print. Avoid.
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for taking the time to leave a review,
We in no way try to hide charges in our small print, We advise of restocking fees in our terms and conditions which is agreed upon prior to the sale being processed, and also on the invoice and confirmation which is emailed to you shortly after the order has been raised.
We like to be transparent with all our customers hence us repeating our terms in several places so it is made clear from the offset.
I am sorry to hear you were unhappy with your experience on this occasion
10 Aug 2023
Verified review
Sent a new broken machine that cost us £2100. Took nearly 2 weeks to fix and a fair amount of running around on our part. If it were my store, I would have sent out a replacement rather than turning it into a warranty claim. From brand new? Not good service.
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your review and I am sorry to hear the machine you purchased was faulty.
Our machines are purchased with a manufacturer's warranty and whilst we will do all we can to assist our customers ultimately it is at the discretion of the manufacturer for them to authorize a replacement.
Apologies again for any inconvenience caused
Your feedback is appreciated
10 Aug 2023
Verified review
Accessories purchase
Great service but postage very high for a 3 inch item.. nearly as much as item price.. but staff were great help..
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for taking the time to leave a review.
We are constantly working with our suppliers to negotiate lower delivery charges and we will take your feedback onboard.
2 Aug 2023
Verified review
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback. I am sorry that you've not been happy with our service on this occasion
30 Jul 2023
Verified review
No information regarding delivery, the delivery man’s left two large double fridge out side my shop. Asked if they could help to get it inside the shop, both delivery man’s refused and drove off. How can a single person get a large fridge off the pallet and put inside the shop. It’s unbelievable and really bad service! Would recommend everyone to ask regarding your delivery of the item.
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Answer by Catering Appliance Superstore
30 Aug 2023
Sorry to hear that you are unhappy with the service received.
Unfortunately, some of our suppliers only offer a kerbside drop as they are not insured to be inside of your premises.
We do try as much as possible to use suppliers who offer a delivery service inside the premises but this isn't always possible.
We highlight that the delivery is kerbside in several places on our website and also on your confirmation and invoice which are both emailed at the point of order to ensure you have prior notice of this.
Thank you for taking the time to leave a review, we are constantly learning from our customers experience
25 Jul 2023
Verified review
Quick, fast delivery. Thank you very much!
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for your kind words
25 Jul 2023
Verified review
Good customer service people.
But their choice of delivery contractor need’s reviewing.
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for your feedback and apologies you have had complications with the delivery company.
We will pass these comments on to our suppliers for feedback to their carriers.
Apologies again
19 Jul 2023
Verified review
The scam next day delivery option or should I say gamble
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Answer by Catering Appliance Superstore
8 Aug 2023
Sorry to hear you are not happy with your experience, Items are sent out on a next working day delivery, however, due to factors beyond our control delays in delivery can occur.
I can see this was delivered to you the following day.
Apologies again for the inconvenience caused
14 Jul 2023
Verified review
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Answer by Catering Appliance Superstore
19 Jul 2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.
14 Jul 2023
Verified review
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your feedback,
Apologies for the delay with your items
14 Jul 2023
Verified review
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your feedback.
Apologies for the delay in delivery