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Catering Appliance SuperstoreReviews

: 3,490Excellent

4.63

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certified since: 19/06/2017
updated on: 27/06/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 19/06/2017
updated on: 27/06/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for Catering Appliance Superstore

454 verified reviews in the last 12 months

3,490 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


6 days ago
This company are excellent and a pleasure to deal with. Real people who answer the phones not answer machines or virtual assistants. They put there customers first, they return calls, and emails and even when there is a problem through no fault of there own they get involved and sort any issues. Can’t praise them enough and will definitely be buying from them again. They are worth ever bit of a 5 star review.
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the most relevant critical review


24 days ago
Very unhelpful, they are only agents (middle man/ broker) (not a suppliers) with no control on any thing only apology to buy time and lie. once you pay for item you are F….. they give no dam about customer. You can not even cancel the item and when you try to complain they will threaten you to deduct 25% of total bill. I will never recommend and will never buy from adexa and catering appliances both are bunch of crooks. 👎🏼👎🏼👎🏼👎🏼
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Reviews for Catering Appliance Superstore

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(385)
(26)
 Verified review
4 days ago
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 Verified review
4 days ago
Part was as described and reasonably priced.
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 Verified review
5 days ago
On time, recommend product , no problems
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 Verified review
6 days ago
This company are excellent and a pleasure to deal with. Real people who answer the phones not answer machines or virtual assistants. They put there customers first, they return calls, and emails and even when there is a problem through no fault of there own they get involved and sort any issues. Can’t praise them enough and will definitely be buying from them again. They are worth ever bit of a 5 star review.
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Answer by Catering Appliance Superstore
6 days ago
Great to hear, thank you for the 5 star rating!
 Verified review
8 days ago
Speed of delivery
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Answer by Catering Appliance Superstore
6 days ago
Great feedback, thank you!
 Verified review
9 days ago
Order delivered very promptly, excellent service, Thank you
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Answer by Catering Appliance Superstore
6 days ago
That's what we aim for! Thank you!
 Verified review
12 days ago
Absolutley disgusting service they sent me cooking equipment with a filthy white scummy substance on them amd when ive tried to return the items made it as difficult as possible and still no refund now handed over to trading standards AVOID THIS COMPANY
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Answer by Catering Appliance Superstore
6 days ago
Hi Stephen, Thank you for your review, You asked for these to be returned as you are no longer perusing your business venture and we have provided instructions on how to return the knife and chopping board you ordered. We are still awaiting the return of these products, However it has been agreed prior that once these are back a full credit would be issued.
 Verified review
12 days ago
The Delivery frm the company was really quick
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Answer by Catering Appliance Superstore
6 days ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
 Verified review
12 days ago
First class service as usual
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Answer by Catering Appliance Superstore
6 days ago
Thank you for your kind comments! We try our best!
 Verified review
14 days ago
Excellent speedy delivery.
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Answer by Catering Appliance Superstore
6 days ago
Thanks for the review!
 Verified review
14 days ago
Very, very slow delivery. Still awaiting parts that were ordered 3 weeks ago.
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Answer by Catering Appliance Superstore
6 days ago
Thank you for your review and sorry to hear the items arrived late, We do our best to ensure any delays with delivery with deliveries are communicated to the customer however on this occasions it appears our supplier did not inform us of the delay, Please accept our sincere apologies
 Verified review
15 days ago
Ordered a fryer, but not in stock, refund quickly
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Answer by Catering Appliance Superstore
6 days ago
Thanks for the review!
 Verified review
16 days ago
Thank You
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Answer by Catering Appliance Superstore
6 days ago
Great to hear, thank you for your comments and 5 star rating!
 Verified review
16 days ago
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Answer by Catering Appliance Superstore
6 days ago
Thank you for the 5 star rating
 Verified review
17 days ago
Quick delivery, great price and pleased with the product.
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Answer by Catering Appliance Superstore
6 days ago
Thanks for your feedback and 5 star ratings!
 Verified review
20 days ago
Very quick service and very friendly delivery driver. Extremely happy customer.
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 Verified review
21 days ago
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Answer by Catering Appliance Superstore
20 days ago
I am sorry to see the low rating you have provided us I can see your order for the cake tin was placed and delivery was received the next working day with no issues logged. I would appreciate further feedback from you regarding this review, please can you email us directly at complaints@catering-appliance.com and we can look into this matter further. Thank you
 Verified review
21 days ago
Great customer service ...
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Answer by Catering Appliance Superstore
20 days ago
Great to hear, thank you for the 5 star rating!
 Verified review
21 days ago
Perfect communication and delivery
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Answer by Catering Appliance Superstore
20 days ago
That's what we aim for! Thank you!
 Verified review
21 days ago
Very helpful, efficient
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Answer by Catering Appliance Superstore
20 days ago
Great feedback, thank you!