Catering Appliance SuperstoreReviews:
406 reviews in the last 12 months4,138 total reviews
Excellent
TrustmarkValid
Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
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Top negative review
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
10 Sept 2023
Verified review
Suppose to have next day delivery it’s was 11 days later
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Answer by Catering Appliance Superstore
11 Sept 2023
Apologies you had a delay with shipping. We are constantly working with our suppliers to improve our delivery services.
29 Aug 2023
Verified review
I would have given 0 stars if there was the option. Appliance arrived not working and all I keep getting told to do is fill out a form and wait for someone to get back to me. This is seriously affecting my business now. I will never order from you again.
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and please accept our sincere apologies for the inconvenience caused.
I can see this is being dealt with by our service team and an engineer is due to visit shortly
13 Aug 2023
Verified review
Charged a re-stocking fee that was an announced in the invoice after purchase. And hidden somewhere in the small print. Avoid.
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for taking the time to leave a review,
We in no way try to hide charges in our small print, We advise of restocking fees in our terms and conditions which is agreed upon prior to the sale being processed, and also on the invoice and confirmation which is emailed to you shortly after the order has been raised.
We like to be transparent with all our customers hence us repeating our terms in several places so it is made clear from the offset.
I am sorry to hear you were unhappy with your experience on this occasion
10 Aug 2023
Verified review
Sent a new broken machine that cost us £2100. Took nearly 2 weeks to fix and a fair amount of running around on our part. If it were my store, I would have sent out a replacement rather than turning it into a warranty claim. From brand new? Not good service.
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your review and I am sorry to hear the machine you purchased was faulty.
Our machines are purchased with a manufacturer's warranty and whilst we will do all we can to assist our customers ultimately it is at the discretion of the manufacturer for them to authorize a replacement.
Apologies again for any inconvenience caused
Your feedback is appreciated
2 Aug 2023
Verified review
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback. I am sorry that you've not been happy with our service on this occasion
19 Jul 2023
Verified review
The scam next day delivery option or should I say gamble
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Answer by Catering Appliance Superstore
8 Aug 2023
Sorry to hear you are not happy with your experience, Items are sent out on a next working day delivery, however, due to factors beyond our control delays in delivery can occur.
I can see this was delivered to you the following day.
Apologies again for the inconvenience caused
11 Jul 2023
Verified review
We had a new commercial freezer paid and delivered it was faulty
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank your for your feedback and I am very sorry to hear that your unit was faulty on arrival.
I can see this unit has now been replaced.
Please accept our sincere apologies for the inconvenience caused
19 Jun 2023
Verified review
Avoid this supposedly "trusted" shop
Item arrived packaged in what could only be described as a bin bag with no packing protection. No surprises to find it damaged and had to be replaced.
Was told on Monday that replacement had been dispatched and would arrive by the Wed, but chased Thursday as still no sign and told it would arrive Fri or following Monday.
When no sign of item on the Mon, chased again to be told it was now discontinued and I could have a refund?
Told them it was extremely poor service to state twice it was on the way only to then say it wasn't as it didn't exist!, They merely made a refund without even an apology.
Avoid this "trusted" shop, they've wasted 2 weeks and don't seem to care about delivering good customer service
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for taking the time to leave a review.
We are very sorry to hear that you have had a bad experience with Catering Appliance Superstore.
Please accept our sincere apologies for the miscommunication with regard to this order, Unfortunately. we do not keep the Skillet in our own stock and our suppliers had passed us incorrect information, which in turn was passed to you.
I would like to offer my reassurance that this is not the norm and we will be looking at our procedures going forward to ensure this does not happen again.
16 Jun 2023
Verified review
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Answer by Catering Appliance Superstore
23 Jun 2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.
19 May 2023
Verified review
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your rating, I am sorry to see you have only rated us a 1 star
12 May 2023
Verified review
I tried to return the part as it was the wrong part I ordered, they wouldn’t accept the return, even though it’s still within the 30 days
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Answer by Catering Appliance Superstore
25 May 2023
Sorry to hear that you have experienced issues, Apologies but dependant on the item some supplies only offer a 14 day return window.
8 May 2023
Verified review
Returns policy for small items is bad.
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your review and I am sorry to hear you are not happy with the returns fee. We do try and keep any returns costs as low as we can for our customers