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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
Toaster was cheaper than anywhere else and arrived next day! Result!
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Answer by Catering Appliance Superstore
30 Aug 2023
That's what we aim for!
Thank you so much for your great review
29 Aug 2023
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 5 star rating
28 Aug 2023
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 4 star rating
27 Aug 2023
Verified review
The delivery and updates were good but after using the cooker for the first time the seal came apart and when reporting it to the company they said they would send a new seal out and to watch you tube as to how to fit it
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and my apologies you had issues with the oven. We will always look to rectify an issue as quickly as possible with as little inconvenience caused to the customer as possible.
As door seals are a self-fit part, the quickest option to get the oven back up and running was to send out this part.
Apologies again for an inconvenience caused to you
26 Aug 2023
Verified review
The purchasing part was 5 Star but the delivery part was a shambles. The delivery company would not comply with our delivery time window which is pretty useless! We gave them from 10.30 am to midnight to deliver and they said that they could not guarantee delivery. They were totally inflexible and we were left wondering when exactly it would turn up. No pre-delivery phone call was offered etc. The delivery company gave us a take it or leave it option and they quite clearly need to improve the system in place for communicating with customers. Robert Vickers.
PS. To emphasise, as a stand alone company, the SALES company was five star and we have used them before!
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and I am sorry to hear of the issues you experienced during delivery.
We work constantly with our suppliers to try and improve our service, Your feedback is appreciated
Apologies again
25 Aug 2023
Verified review
Friendly and helpful staff. They were patient and sought to answer questions of my purchasing needs. Highly recommend and quick service. Thank you!
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your great review, Its great to hear when customers are happy with our service
25 Aug 2023
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 4 star rating
24 Aug 2023
Verified review
Item was as described and the delivery was quick.
Very pleased would recommend this company.
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank your for taking the time to leave us such great feedback
22 Aug 2023
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 5 star rating
22 Aug 2023
Verified review
Rational purchase, delivery & installation
Whilst there was a lot of toing & frowing with getting my item delivered and installed, (btw the installation engineer & delivery guys needs a knighthood for what they did to get it in the doors!) I was continually updated by Jemma the whole way through which made the process incredibly stress free.
Can highly recommend Catering Appliance Superstore.
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Answer by Catering Appliance Superstore
30 Aug 2023
wow! Thank you for your great review.
I will pass your comments over to Jemma
We are so glad you are happy with your new oven and hope to deal with you again in the future :-)
21 Aug 2023
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 5 star rating
21 Aug 2023
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Quick delivery,very well packaged as they were plates,very pleased with purchase.
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for writing us a fab review
21 Aug 2023
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A very quick service. Ordered appliance Monday morning, delivered the next day
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your review, we appreciate your business
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