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Top positive review
20 Sept 2023
Verified review
PROS: Web site is amazing, ordering is a doddle, coms with wicky were amazing.
CONS: palletways end of line delivery a night mare, no phone call hour before delivery, they basically dumped and ran, whilst moaning about pallet ways.
The delivery times stated were over a month less than the delivery time we were then quoted as soon as Wickey had taken our money. If you're going to have a big sale with the aim of attracting more customers then you should expect increased demand for the products and organise your business effectively. It was entirely misleading to state - before purchase- delivery timescales that weren't feasible but which the customer is only told about after they've parted with their money.
Quicker than expected delivery, great communication throughout including an additional part required. Kids love it and showing it to their friends.
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16 Oct 2023
Verified review
Super play house/climbing frame, really good quality. Just wish I was 50 years younger so I could enjoy it too!
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1 Aug 2023
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Excellent service kept up to date every step of the way even delivery driver was really helpful
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11 Dec 2023
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Easy ordering process, the hardest bit was choosing the climbing frame.
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23 Jun 2023
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Very easy and simple ordering process. Great selection of products.
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31 Jul 2023
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EASY SITE TO USE, QUALITY PRODUCTS.
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1 Aug 2023
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11 Jun 2023
Verified review
I only wanted to change colour of the slide and it meant cancelling the order and reordering, the latter now I am not inclined to do as they still havnt cancelled the order a week later
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Answer by wickey.co.uk
13 Jun 2023
Dear customer,
Thank you for your feedback. We are sorry that for logistical reasons it is no longer possible to subsequently change the order. Please contact customer service regarding your order. We will certainly find a satisfactory solution for you.
Your Wickey Team
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