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Top positive review
20 Sept 2023
Verified review
PROS: Web site is amazing, ordering is a doddle, coms with wicky were amazing.
CONS: palletways end of line delivery a night mare, no phone call hour before delivery, they basically dumped and ran, whilst moaning about pallet ways.
The delivery times stated were over a month less than the delivery time we were then quoted as soon as Wickey had taken our money. If you're going to have a big sale with the aim of attracting more customers then you should expect increased demand for the products and organise your business effectively. It was entirely misleading to state - before purchase- delivery timescales that weren't feasible but which the customer is only told about after they've parted with their money.
The delivery times stated were over a month less than the delivery time we were then quoted as soon as Wickey had taken our money. If you're going to have a big sale with the aim of attracting more customers then you should expect increased demand for the products and organise your business effectively. It was entirely misleading to state - before purchase- delivery timescales that weren't feasible but which the customer is only told about after they've parted with their money.
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Answer by wickey.co.uk
6 days ago
Dear customer,
thank you for your review. We are sorry that there were difficulties with the delivery. If you still have any questions or concerns about the delivery, please feel free to contact our customer service. Nevertheless, we wish you much joy,
your Wickey-team
16 Apr 2024
Verified review
Took a week off work to get it built for grandson's birthday. I have emailed them about delivery date and told it will be at least a week late. Still waiting to be told its been manufactured. Not a happy papa
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Answer by wickey.co.uk
17 Apr 2024
Dear customer,
You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
1 Aug 2023
Verified review
Looks fantastic and essentially turns a bedroom into a playground. It is a challenging build as holes need to be drilled, so set aside a full day and two people. I got this for my 8 year old son, who is disabled. It was the only bed I could find with such a tall slide that he wouldn't outgrow too quickly. The ladder is great to develop his climbing skills as the handles are well placed and make him feel confident. The sides of the bed are also a good height to prevent the risk of a fall. Really happy with the purchase.
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11 Jun 2023
Verified review
I only wanted to change colour of the slide and it meant cancelling the order and reordering, the latter now I am not inclined to do as they still havnt cancelled the order a week later
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Answer by wickey.co.uk
13 Jun 2023
Dear customer,
Thank you for your feedback. We are sorry that for logistical reasons it is no longer possible to subsequently change the order. Please contact customer service regarding your order. We will certainly find a satisfactory solution for you.
Your Wickey Team
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