wickey.co.ukReviews:
31 reviews in the last 12 months962 total reviews
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Top positive review
20 Sept 2023
Verified review
PROS: Web site is amazing, ordering is a doddle, coms with wicky were amazing.
CONS: palletways end of line delivery a night mare, no phone call hour before delivery, they basically dumped and ran, whilst moaning about pallet ways.
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Top negative review
3 days ago
Verified review
The delivery times stated were over a month less than the delivery time we were then quoted as soon as Wickey had taken our money. If you're going to have a big sale with the aim of attracting more customers then you should expect increased demand for the products and organise your business effectively. It was entirely misleading to state - before purchase- delivery timescales that weren't feasible but which the customer is only told about after they've parted with their money.
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Reviews for wickey.co.uk
2 days ago
Verified review
Ordered the product for my grandchildren nearly three weeks ago……..still waiting !
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Answer by wickey.co.uk
18 hours ago
Dear customer,
thank you for your review. We are sorry that there were difficulties with the delivery. If you still have any questions or concerns about the delivery, please feel free to contact our customer service. Nevertheless, we wish you much joy,
your Wickey-team
2 days ago
Verified review
Shambles
We have not yet received the order some month and a half later. We got told we had payment declined even though money had come from our account and now the delivery has been cancelled. SHAMBLES
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Answer by wickey.co.uk
18 hours ago
Dear customer,
thank you for your review. We are sorry that there were difficulties with the delivery. If you still have any questions or concerns about the delivery, please feel free to contact our customer service. Nevertheless, we wish you much joy,
your Wickey-team
6 days ago
Verified review
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9 days ago
Verified review
Excellent response time to email. Can’t wait to receive the product!
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11 days ago
Verified review
Deliver the product, I have not received it but you are asking for review, Terrible so far had estimated delivery date a week after that I contacted to be told high demand since had another email saying delay it is not good for presents as they aimed for kids.
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Answer by wickey.co.uk
10 days ago
Dear customer,
thank you for your review. We are sorry that there were difficulties with the delivery. If you still have any questions or concerns about the delivery, please feel free to contact our customer service. Nevertheless, we wish you much joy,
your Wickey-team
11 days ago
Verified review
Quick and easy to order, had hoped the discount code would have taken more off.
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18 Apr 2024
Verified review
Easy to use website, good looking products. Looking forward to seeing the grandchildren having a fab time on their new tree house!
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16 Apr 2024
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Took a week off work to get it built for grandson's birthday. I have emailed them about delivery date and told it will be at least a week late. Still waiting to be told its been manufactured. Not a happy papa
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Answer by wickey.co.uk
17 Apr 2024
Dear customer,
You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
10 Apr 2024
Verified review
Said it will be delivered by the 10th now told me won’t be dispatched until the 12 the 4-8 days after will be delivered was a birthday present now very disappointed
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Answer by wickey.co.uk
12 Apr 2024
Dear customer,
You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
9 Apr 2024
Verified review
Great website, it was easy to find the best option for my garden.
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28 Mar 2024
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23 Mar 2024
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22 Mar 2024
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13 Feb 2024
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11 Dec 2023
Verified review
Easy ordering process, the hardest bit was choosing the climbing frame.
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24 Nov 2023
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Website is clear and easy to use. All the information needed was there and easy to follow. I found the whole process straight forward. Website is easy to navigate and I was able to find the perfect frame for my son. The perfect christmas present and made all the more enjoyable ordering it by using the efficient and user friendly website.
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16 Oct 2023
Verified review
Super play house/climbing frame, really good quality. Just wish I was 50 years younger so I could enjoy it too!
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20 Sept 2023
Verified review
PROS: wicky. CON: palletways
PROS: Web site is amazing, ordering is a doddle, coms with wicky were amazing.
CONS: palletways end of line delivery a night mare, no phone call hour before delivery, they basically dumped and ran, whilst moaning about pallet ways.
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21 Aug 2023
Verified review
Fantastic range of products. Amazing website, easy to use. You can show the climbing frame in your garden, do a virtual walk round and take screen shots!
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4 Aug 2023
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Easy to use = happy mummy!!
So very easy to use! Straightforward to enter any discount codes & view a breakdown of exactly what you are about to purchase. The payment process could not be any more simple - select which method, then proceed.
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