wickey.co.ukReviews:
31 reviews in the last 12 months962 total reviews
Good
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Top positive review
20 Sept 2023
Verified review
PROS: Web site is amazing, ordering is a doddle, coms with wicky were amazing.
CONS: palletways end of line delivery a night mare, no phone call hour before delivery, they basically dumped and ran, whilst moaning about pallet ways.
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Top negative review
4 days ago
Verified review
The delivery times stated were over a month less than the delivery time we were then quoted as soon as Wickey had taken our money. If you're going to have a big sale with the aim of attracting more customers then you should expect increased demand for the products and organise your business effectively. It was entirely misleading to state - before purchase- delivery timescales that weren't feasible but which the customer is only told about after they've parted with their money.
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Reviews for wickey.co.uk
1 Aug 2023
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Quicker than expected delivery, great communication throughout including an additional part required. Kids love it and showing it to their friends.
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16 Oct 2023
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Super play house/climbing frame, really good quality. Just wish I was 50 years younger so I could enjoy it too!
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9 Apr 2024
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Great website, it was easy to find the best option for my garden.
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1 Aug 2023
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Excellent service kept up to date every step of the way even delivery driver was really helpful
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11 Dec 2023
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Easy ordering process, the hardest bit was choosing the climbing frame.
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23 Jun 2023
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Very easy and simple ordering process. Great selection of products.
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31 Jul 2023
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EASY SITE TO USE, QUALITY PRODUCTS.
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1 Aug 2023
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10 Apr 2024
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Said it will be delivered by the 10th now told me won’t be dispatched until the 12 the 4-8 days after will be delivered was a birthday present now very disappointed
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Answer by wickey.co.uk
12 Apr 2024
Dear customer,
You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team