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Top positive review
20 Sept 2023
Verified review
PROS: Web site is amazing, ordering is a doddle, coms with wicky were amazing.
CONS: palletways end of line delivery a night mare, no phone call hour before delivery, they basically dumped and ran, whilst moaning about pallet ways.
Took a week off work to get it built for grandson's birthday. I have emailed them about delivery date and told it will be at least a week late. Still waiting to be told its been manufactured. Not a happy papa
Easy to use website, good looking products. Looking forward to seeing the grandchildren having a fab time on their new tree house!
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12 days ago
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Took a week off work to get it built for grandson's birthday. I have emailed them about delivery date and told it will be at least a week late. Still waiting to be told its been manufactured. Not a happy papa
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Answer by wickey.co.uk
12 days ago
Dear customer,
You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
10 Apr 2024
Verified review
Said it will be delivered by the 10th now told me won’t be dispatched until the 12 the 4-8 days after will be delivered was a birthday present now very disappointed
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Answer by wickey.co.uk
12 Apr 2024
Dear customer,
You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
9 Apr 2024
Verified review
Great website, it was easy to find the best option for my garden.
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28 Mar 2024
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23 Mar 2024
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22 Mar 2024
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13 Feb 2024
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11 Dec 2023
Verified review
Easy ordering process, the hardest bit was choosing the climbing frame.
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24 Nov 2023
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Website is clear and easy to use. All the information needed was there and easy to follow. I found the whole process straight forward. Website is easy to navigate and I was able to find the perfect frame for my son. The perfect christmas present and made all the more enjoyable ordering it by using the efficient and user friendly website.
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16 Oct 2023
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Super play house/climbing frame, really good quality. Just wish I was 50 years younger so I could enjoy it too!
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20 Sept 2023
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PROS: wicky. CON: palletways
PROS: Web site is amazing, ordering is a doddle, coms with wicky were amazing.
CONS: palletways end of line delivery a night mare, no phone call hour before delivery, they basically dumped and ran, whilst moaning about pallet ways.
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21 Aug 2023
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Fantastic range of products. Amazing website, easy to use. You can show the climbing frame in your garden, do a virtual walk round and take screen shots!
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4 Aug 2023
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Easy to use = happy mummy!!
So very easy to use! Straightforward to enter any discount codes & view a breakdown of exactly what you are about to purchase. The payment process could not be any more simple - select which method, then proceed.
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2 Aug 2023
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My children love this play equipment. Delivered when they said it would be. Only thing we would change would be the monkey bars as they are quite hard to hold onto as they square, if they were rounded it would be a lot easier.
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1 Aug 2023
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Quicker than expected delivery, great communication throughout including an additional part required. Kids love it and showing it to their friends.
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1 Aug 2023
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Excellent service kept up to date every step of the way even delivery driver was really helpful
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1 Aug 2023
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31 Jul 2023
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EASY SITE TO USE, QUALITY PRODUCTS.
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18 Jul 2023
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Couldn't be easier...
Great website with fantastic images. Easy to navigate from product pages, through to the checkout and payment. If your after a playframe....go Wickey!
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