wickey.co.ukReviews:
35 reviews in the last 12 months966 total reviews
Good
TrustmarkValid
Top positive review
20 Sept 2023
Verified review
PROS: Web site is amazing, ordering is a doddle, coms with wicky were amazing.
CONS: palletways end of line delivery a night mare, no phone call hour before delivery, they basically dumped and ran, whilst moaning about pallet ways.
Read more
Top negative review
8 days ago
Verified review
The delivery times stated were over a month less than the delivery time we were then quoted as soon as Wickey had taken our money. If you're going to have a big sale with the aim of attracting more customers then you should expect increased demand for the products and organise your business effectively. It was entirely misleading to state - before purchase- delivery timescales that weren't feasible but which the customer is only told about after they've parted with their money.
Read more
Reviews for wickey.co.uk
2 days ago
Verified review
Easy to choose & prices are second to none!
Report review
2 days ago
Verified review
Avoid
They take orders but don't send anything out. Customer service is terrible and just send back the same AI generated reply whenever you ask about delivery. Do not waste your money.
Report review
Answer by wickey.co.uk
9 hours ago
Dear customer,
thank you for your review. We are very sorry that you had difficulties with our customer service. Our customer service tries to solve every problem satisfactorily. Nevertheless, we wish you much pleasure,
your Wickey-team
3 days ago
Verified review
Report review
Answer by wickey.co.uk
2 days ago
Dear customer,
thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure,
your Wickey-team
4 days ago
Verified review
This was much cheaper than rebo but with great reviews, looks sturdy and super easy site to use with lots of options so I could tailor it to my garden size
Report review
7 days ago
Verified review
Ordered the product for my grandchildren nearly three weeks ago……..still waiting !
Report review
Answer by wickey.co.uk
6 days ago
Dear customer,
thank you for your review. We are sorry that there were difficulties with the delivery. If you still have any questions or concerns about the delivery, please feel free to contact our customer service. Nevertheless, we wish you much joy,
your Wickey-team
7 days ago
Verified review
Shambles
We have not yet received the order some month and a half later. We got told we had payment declined even though money had come from our account and now the delivery has been cancelled. SHAMBLES
Report review
Answer by wickey.co.uk
6 days ago
Dear customer,
thank you for your review. We are sorry that there were difficulties with the delivery. If you still have any questions or concerns about the delivery, please feel free to contact our customer service. Nevertheless, we wish you much joy,
your Wickey-team
8 days ago
Verified review
Misleading delivery times…
The delivery times stated were over a month less than the delivery time we were then quoted as soon as Wickey had taken our money. If you're going to have a big sale with the aim of attracting more customers then you should expect increased demand for the products and organise your business effectively. It was entirely misleading to state - before purchase- delivery timescales that weren't feasible but which the customer is only told about after they've parted with their money.
Report review
Answer by wickey.co.uk
6 days ago
Dear customer,
thank you for your review. We are sorry that there were difficulties with the delivery. If you still have any questions or concerns about the delivery, please feel free to contact our customer service. Nevertheless, we wish you much joy,
your Wickey-team
11 days ago
Verified review
Report review
1 May 2024
Verified review
Excellent response time to email. Can’t wait to receive the product!
Report review
29 Apr 2024
Verified review
Deliver the product, I have not received it but you are asking for review, Terrible so far had estimated delivery date a week after that I contacted to be told high demand since had another email saying delay it is not good for presents as they aimed for kids.
Report review
Answer by wickey.co.uk
30 Apr 2024
Dear customer,
thank you for your review. We are sorry that there were difficulties with the delivery. If you still have any questions or concerns about the delivery, please feel free to contact our customer service. Nevertheless, we wish you much joy,
your Wickey-team
29 Apr 2024
Verified review
Quick and easy to order, had hoped the discount code would have taken more off.
Report review
18 Apr 2024
Verified review
Easy to use website, good looking products. Looking forward to seeing the grandchildren having a fab time on their new tree house!
Report review
16 Apr 2024
Verified review
Took a week off work to get it built for grandson's birthday. I have emailed them about delivery date and told it will be at least a week late. Still waiting to be told its been manufactured. Not a happy papa
Report review
Answer by wickey.co.uk
17 Apr 2024
Dear customer,
You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
10 Apr 2024
Verified review
Said it will be delivered by the 10th now told me won’t be dispatched until the 12 the 4-8 days after will be delivered was a birthday present now very disappointed
Report review
Answer by wickey.co.uk
12 Apr 2024
Dear customer,
You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
9 Apr 2024
Verified review
Great website, it was easy to find the best option for my garden.
Report review
28 Mar 2024
Verified review
Report review
23 Mar 2024
Verified review
Report review
22 Mar 2024
Verified review
Report review
13 Feb 2024
Verified review
Report review
11 Dec 2023
Verified review
Easy ordering process, the hardest bit was choosing the climbing frame.
Report review