wickey.co.ukReviews:
35 reviews in the last 12 months966 total reviews
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Top positive review
20 Sept 2023
Verified review
PROS: Web site is amazing, ordering is a doddle, coms with wicky were amazing.
CONS: palletways end of line delivery a night mare, no phone call hour before delivery, they basically dumped and ran, whilst moaning about pallet ways.
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Top negative review
8 days ago
Verified review
The delivery times stated were over a month less than the delivery time we were then quoted as soon as Wickey had taken our money. If you're going to have a big sale with the aim of attracting more customers then you should expect increased demand for the products and organise your business effectively. It was entirely misleading to state - before purchase- delivery timescales that weren't feasible but which the customer is only told about after they've parted with their money.
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Reviews for wickey.co.uk
24 Nov 2023
Verified review
Website is clear and easy to use. All the information needed was there and easy to follow. I found the whole process straight forward. Website is easy to navigate and I was able to find the perfect frame for my son. The perfect christmas present and made all the more enjoyable ordering it by using the efficient and user friendly website.
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16 Oct 2023
Verified review
Super play house/climbing frame, really good quality. Just wish I was 50 years younger so I could enjoy it too!
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20 Sept 2023
Verified review
PROS: wicky. CON: palletways
PROS: Web site is amazing, ordering is a doddle, coms with wicky were amazing.
CONS: palletways end of line delivery a night mare, no phone call hour before delivery, they basically dumped and ran, whilst moaning about pallet ways.
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21 Aug 2023
Verified review
Fantastic range of products. Amazing website, easy to use. You can show the climbing frame in your garden, do a virtual walk round and take screen shots!
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4 Aug 2023
Verified review
Easy to use = happy mummy!!
So very easy to use! Straightforward to enter any discount codes & view a breakdown of exactly what you are about to purchase. The payment process could not be any more simple - select which method, then proceed.
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2 Aug 2023
Verified review
My children love this play equipment. Delivered when they said it would be. Only thing we would change would be the monkey bars as they are quite hard to hold onto as they square, if they were rounded it would be a lot easier.
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1 Aug 2023
Verified review
Quicker than expected delivery, great communication throughout including an additional part required. Kids love it and showing it to their friends.
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1 Aug 2023
Verified review
Excellent service kept up to date every step of the way even delivery driver was really helpful
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1 Aug 2023
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31 Jul 2023
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EASY SITE TO USE, QUALITY PRODUCTS.
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18 Jul 2023
Verified review
Couldn't be easier...
Great website with fantastic images. Easy to navigate from product pages, through to the checkout and payment. If your after a playframe....go Wickey!
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23 Jun 2023
Verified review
Show in the garden feature is amazing!
Having the measurements a blue print style image was great for measuring the climbing frame to see if it was right for my garden. On top of this I then noticed the "Show in garden" feature and was blown away at how good it was. Seeing the climbing frame in my garden and being able to walk around it like it was actually there was amazing and it sealed the deal for me. It was a great purchase experience. I can't wait until it arrives.
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23 Jun 2023
Verified review
Very easy and simple ordering process. Great selection of products.
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11 Jun 2023
Verified review
I only wanted to change colour of the slide and it meant cancelling the order and reordering, the latter now I am not inclined to do as they still havnt cancelled the order a week later
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Answer by wickey.co.uk
13 Jun 2023
Dear customer,
Thank you for your feedback. We are sorry that for logistical reasons it is no longer possible to subsequently change the order. Please contact customer service regarding your order. We will certainly find a satisfactory solution for you.
Your Wickey Team