wickey.co.ukReviews:
91 reviews in the last 12 months1,035 total reviews
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Most relevant positive review
31 Jul 2024
Verified review
Good value product.
Really pleased with our climbing frame and slide.
It was fairly straightforward to put together. You do need two people and a decent amount of DIY competency. Please note that the timber is cut to the required lengths but no pilot holes are pre-drilled.
Delivery was a little later than on website but when with courier they telephoned and arranged the delivery day.
One very happy little boy! Very impressed with the quality and hope it will last years to come!
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Most relevant negative review
7 May 2024
Verified review
The delivery times stated were over a month less than the delivery time we were then quoted as soon as Wickey had taken our money. If you're going to have a big sale with the aim of attracting more customers then you should expect increased demand for the products and organise your business effectively. It was entirely misleading to state - before purchase- delivery timescales that weren't feasible but which the customer is only told about after they've parted with their money.
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Reviews for wickey.co.uk
16 Oct 2023
Verified review
Super play house/climbing frame, really good quality. Just wish I was 50 years younger so I could enjoy it too!
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9 Apr 2024
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Great website, it was easy to find the best option for my garden.
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10 Jun 2024
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Excellent
Really good service was kept up to date with delivery… waiting on to build it now for the children
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29 Apr 2024
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Quick and easy to order, had hoped the discount code would have taken more off.
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10 Jun 2024
Verified review
great products , solid will last along time. cant wait for children to see it
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11 Dec 2023
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Easy ordering process, the hardest bit was choosing the climbing frame.
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1 May 2024
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Excellent response time to email. Can’t wait to receive the product!
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13 May 2024
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Easy to choose & prices are second to none!
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17 May 2024
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Quick delivery & easy to assemble.
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12 Jun 2024
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3 Jun 2024
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4 May 2024
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28 Mar 2024
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23 Mar 2024
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22 Mar 2024
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13 Feb 2024
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7 May 2024
Verified review
Misleading delivery times…
The delivery times stated were over a month less than the delivery time we were then quoted as soon as Wickey had taken our money. If you're going to have a big sale with the aim of attracting more customers then you should expect increased demand for the products and organise your business effectively. It was entirely misleading to state - before purchase- delivery timescales that weren't feasible but which the customer is only told about after they've parted with their money.
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Answer by wickey.co.uk
9 May 2024
Dear customer,
thank you for your review. We are sorry that there were difficulties with the delivery. If you still have any questions or concerns about the delivery, please feel free to contact our customer service. Nevertheless, we wish you much joy,
your Wickey-team
15 May 2024
Verified review
Misleading delivery timescale on website and order confirmation
Their website stated a delivery timescale of 10-14 days so we placed an order. After that date had passed got a generic email saying there was a delay with the order, after chasing up twice we eventually get a revised / estimated delivery timescale of 5 to 7 weeks! Not happy at all with this. Will hold on a bit longer but may well cancel and look for a refund if the order is delayed yet again. Very disappointed.
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Answer by wickey.co.uk
16 May 2024
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
29 Apr 2024
Verified review
Deliver the product, I have not received it but you are asking for review, Terrible so far had estimated delivery date a week after that I contacted to be told high demand since had another email saying delay it is not good for presents as they aimed for kids.
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Answer by wickey.co.uk
30 Apr 2024
Dear customer,
thank you for your review. We are sorry that there were difficulties with the delivery. If you still have any questions or concerns about the delivery, please feel free to contact our customer service. Nevertheless, we wish you much joy,
your Wickey-team
8 May 2024
Verified review
Shambles
We have not yet received the order some month and a half later. We got told we had payment declined even though money had come from our account and now the delivery has been cancelled. SHAMBLES
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Answer by wickey.co.uk
9 May 2024
Dear customer,
thank you for your review. We are sorry that there were difficulties with the delivery. If you still have any questions or concerns about the delivery, please feel free to contact our customer service. Nevertheless, we wish you much joy,
your Wickey-team