Test Your Intolerance- Logo - reviews

Test Your Intolerance
Reviews:

184 reviews in the last 12 months667 total reviews  

3.84
Good

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Top positive review

16 Feb 2024
 Verified review
I particulrly like the idea of knowing what could be causing symptoms and putting the information given within the report into effect by following exclusion diet ( for short length of time ) = well worth it ... I have tried and been helped and am faithful to periodic testing because of my very sensitive system. All thanks to everyone and I must add that the Customer Service team are way Above and Beyond being willingly help~full. Thank and Praise.
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Top negative review

17 Aug 2023
 Verified review
After ordering my test, following the instructions provided and sending it back, I received an email stating there had been an error with the test in the lab, and I had to re-do the test. I waited three weeks for the test to arrive but didn't receive nothing, and on following up on emails, I had no responce (that made me feel that I had been scammed as a customer). On my third follow up, I finally got a responce and requested a refund, but was still left out of pocket as I had to originally pay for the test to be sent back Tracked and Signed for (£6.90). Very disappointed in this service, I hope no-one has to go through what I did.
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Reviews for Test Your Intolerance

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19 Feb 2024
 Verified review
Heard nothing from them. Chased for results but no response
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17 Mar 2024
 Verified review
Well if I had actually received what I paid it would help!!!!!!
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YD
17 Mar 2024
 Verified review

I don’t know what I am retiring for….

I don’t know what I am retiring for….
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16 Feb 2024
 Verified review
Very Helpful. Although I had to chase up the results. The staff once I spoke to them were very helpful and ensured I got my results sent out in a quick and timely manner.
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5 Feb 2024
 Verified review
easy and straight forward. very informative results
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15 Feb 2024
 Verified review
Very easy process, fast response
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6 Feb 2024
 Verified review
Absolute nonsense. Shows intolerance and allergy to everything I was consuming few days prior to taking the test. Did not pick up in actual intolerances I have confirmed previously through proper blood tests. A joke not a test: Exactly same thing happened to my friend.
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25 Jun 2023
 Verified review

Positive changes

Very easy process and results were very comprehensive. Highlighted an intolerance to quite a few things which I would eat regularly. Some, such as plums, I was sort of aware of already but would take the hit because I liked them. Others, such as peanuts and Olive Oil, I'm not particularly convinced about and will need to experiment with. In particular I'm trying to be Wheat Gluten free and so far I don't appear to be producing so much gas. Other foods, such as onions, which I know I can only tolerate in small doses weren't on the list. A section of the report goes Into lifestyle changes that can be made but I found it quite general.
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Answer by Test Your Intolerance
3 Jul 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
22 Sept 2023
 Verified review
Honestly, I was skeptical at first but after reading some of the reviews I decided to take the test and see if the results matched, most of what I already knew regarding my own food intolerance. The result was spot on accurate, and then some. I am very impressed and this test will help guide me when eating certain foods.
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Answer by Test Your Intolerance
25 Sept 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
18 May 2023
 Verified review

Positive feedback.

The results took about ten days to come, and confirmed a few suspicions, but also showed me a few things I didn’t know about. One issue was coconut wasn’t tested, it’s a rare allergy but it’s good to know if it’s a problem as coconut and coconut oil are in so many products these days.
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Answer by Test Your Intolerance
19 May 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. We are always trying to improve our service, and your feedback helps! Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
30 Jun 2023
 Verified review

Changed my life

Suffered wIth ibs & constipation my whole life. Found out intolerant to milk protein mostly 99% and once eliminated my symptoms disappeared.
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Answer by Test Your Intolerance
31 Aug 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
7 Nov 2023
 Verified review
Quick response from online chat
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Answer by Test Your Intolerance
11 Nov 2023
Thank you so much for reaching out and giving us 4-stars! ⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Lucie Customer Service
6 Jan 2024
 Verified review
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Answer by Test Your Intolerance
24 Jan 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
18 Sept 2023
 Verified review
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Answer by Test Your Intolerance
20 Sept 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
7 Aug 2023
 Verified review
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Answer by Test Your Intolerance
9 Aug 2023
Hi Alison, thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
17 Aug 2023
 Verified review
After ordering my test, following the instructions provided and sending it back, I received an email stating there had been an error with the test in the lab, and I had to re-do the test. I waited three weeks for the test to arrive but didn't receive nothing, and on following up on emails, I had no responce (that made me feel that I had been scammed as a customer). On my third follow up, I finally got a responce and requested a refund, but was still left out of pocket as I had to originally pay for the test to be sent back Tracked and Signed for (£6.90). Very disappointed in this service, I hope no-one has to go through what I did.
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Answer by Test Your Intolerance
31 Aug 2023
Hi Michael, thank you for your review. I am very sorry to hear you're not completely satisfied with the service and that your free replacement test kit did not arrive. I can also see that your postage amount was refunded by our team in addition to the cost of your kit. If you have any further queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
7 Jan 2024
 Verified review
I’ve had no help about how to do the samples except a rubbish email from support it’s not explained I still need a plastic bag to be able to provide it I don’t know where to get one this is so specific it’s useless
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20 Jul 2023
 Verified review

Scam money back promises

You have deliberately delayed giving me a refund despite emailing over 5 times detailing my elimination diet and the fact your results did not match up to my own test results and experience.
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Answer by Test Your Intolerance
17 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
22 Nov 2023
 Verified review
waste of money tests are not accurate at all which is absolutely pointless sure you’d get different results if you sent it 2 samples at the same time under a different name
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Answer by Test Your Intolerance
23 Nov 2023
Thank you for your review. I am very sorry to hear you feel this way about your blood test results. I am pleased to confirm our blood testing is completed using the medically recognised ELISA method of testing for IgE allergies. Repeatability for this method of testing and our blood IgE testing is >99% and samples sent at the same time for the same person would produce the same test results provided as long as the samples were taken at the same time and no dietary or medication changes had been made between the taking of the two samples. If you would like to discuss your test results further, our expert and friendly team is more than happy to assist at info@testyourintolerance.com Donna, Customer Service Manager
10 Jun 2023
 Verified review

No refund given

No revelant intolerances or allergies found, yet refund was refused. My health situation remains exactly as it was before I spent the money. Don't believe the advert.
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Answer by Test Your Intolerance
12 Jun 2023
Hi Brenda, thank you for your review. I am very sorry to hear you are not completely satisfied with the testing. In your review, you have referred to our no-reaction moneyback guarantee, however, your test report shows a reaction to 8 items and therefore does not qualify for the no-reaction guarantee. I can see you have been in contact with our customer service team and have been offered support and advice for any questions you may have related to your symptoms and test results. If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager