Test Your Intolerance

Reviews:

I never got the two people test I ordered from them, and up to April 16th 2024, got no feedback from them. To be fair, I'll update this comment (if such an action is possible).

Results were nowhere near similar tests I’ve had in the past. I don’t trust the results at all and regret making the purchase.

Didn’t receive anything. No communication

Satisfied with the service, ease of submitting hair sample, quick results and communication, also liked the detailed breakdown of results but I don’t believe in the validity of test results. Items I know I am intolerant to were not flagged at all which I find strange, meaning I didn’t trust the other results.

No email confirming my order, had to chase my kit. Then had to chase the results

I have ordered mid January and have still not received my results. Once I received confirmation that my test has arrived it took 7 days to get an email to inform me that there was an error with my sample. The error was implied to not have enough blood to test, however, the sample card was supplied as requested. I was offered a replacement kit directly from the lab, however, I had to chase them three times to get confirmation on said replacement. Customer service from Test Your Intolerance wasn't helpful and have only "highlighted" this with the lab itself. Another week of back and forth, I received confirmation that the replacement kit "will be sent off soon", which took nearly another week to arrive, and offered fast-track testing - once my sample has arrived. The replacement kit, assuming as it came from the lab and not Test Your Intolerance, was slightly different and did not come with a pre-paid envelope, meaning I actually had to pay extra to send the new sample off. I have sent a new sample off on a Monday as recommended and have yet to hear if it has even arrived - it is now Sunday. I am now on week 4 of waiting for results with poor communication and customer service and still none the wiser. While I appreciate this problem seems to be mostly with the lab itself, communication between the lab and Test Your Intolerance seems to be non-existing as I had to sort everything out myself. Considering the price I expect better customer service.

It took several emails for me to get my results and then my result basically said i was allergic to nothing. I takke 3-4 allergy pills per day and still have allergy attacks daily. There is no way I am allergic to nothing.

I emailed for more information and heard nothing back. Seemed a waste of money if all I know now is I have a miscellaneous allergy.

Heard nothing from them. Chased for results but no response

Well if I had actually received what I paid it would help!!!!!!

I don’t know what I am retiring for….

Very Helpful. Although I had to chase up the results. The staff once I spoke to them were very helpful and ensured I got my results sent out in a quick and timely manner.

easy and straight forward. very informative results

Very easy process, fast response

Absolute nonsense. Shows intolerance and allergy to everything I was consuming few days prior to taking the test. Did not pick up in actual intolerances I have confirmed previously through proper blood tests. A joke not a test: Exactly same thing happened to my friend.

I didn't find it easy to understand. No clear advice, I expected more, maybe my expectations were too high. I wanted more help.

Very easy process and results were very comprehensive. Highlighted an intolerance to quite a few things which I would eat regularly. Some, such as plums, I was sort of aware of already but would take the hit because I liked them. Others, such as peanuts and Olive Oil, I'm not particularly convinced about and will need to experiment with. In particular I'm trying to be Wheat Gluten free and so far I don't appear to be producing so much gas. Other foods, such as onions, which I know I can only tolerate in small doses weren't on the list. A section of the report goes Into lifestyle changes that can be made but I found it quite general.

I suffer with Fibromyalgia and my cognitive skills are not good and it’s taken me a while to get a GP appt. I want to go over your findings with a nutritionist so I can be guided how to get the best out of it. I have serious gut problems with IBS, Diverticulitis and Lactose Intolerance that I know of so find it difficult eating the right stuff. Hopefully once I can get the nutritionist’s help this will have been invaluable