Test Your IntoleranceReviews:
182 reviews in the last 12 months663 total reviews
Good
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Top positive review
16 Feb 2024
Verified review
I particulrly like the idea of knowing what could be causing symptoms and putting the information given within the report into effect by following exclusion diet ( for short length of time ) = well worth it ...
I have tried and been helped and am faithful to periodic testing because of my very sensitive system.
All thanks to everyone and I must add that the Customer Service team are way Above and Beyond being willingly help~full.
Thank and Praise.
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Top negative review
17 Aug 2023
Verified review
After ordering my test, following the instructions provided and sending it back, I received an email stating there had been an error with the test in the lab, and I had to re-do the test. I waited three weeks for the test to arrive but didn't receive nothing, and on following up on emails, I had no responce (that made me feel that I had been scammed as a customer). On my third follow up, I finally got a responce and requested a refund, but was still left out of pocket as I had to originally pay for the test to be sent back Tracked and Signed for (£6.90). Very disappointed in this service, I hope no-one has to go through what I did.
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Reviews for Test Your Intolerance
7 Sept 2023
Verified review
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Answer by Test Your Intolerance
17 Sept 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
26 Aug 2023
Verified review
I have known food intolerances, which this test failed to identify.
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Answer by Test Your Intolerance
29 Aug 2023
Hi Maria, thank you for your review.
I am very sorry to hear you're not completely satisfied with the test results.
I can see you have not yet reached out to our team to discuss your test results.
There are a number of reasons a known condition may not be detected on the reports, including medication, diet, methodology of previous testing, etc.
Please reach out to our team at info@testyourtintolerance.com and we will be more than happy to assist and advise on your test results.
Donna
Customer Service Team
22 Aug 2023
Verified review
Good customer service, but unfortunately due to defective test sheets I couldn’t get my results.
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Answer by Test Your Intolerance
29 Aug 2023
Hi Anthea, thank you for your review.
I am very sorry to hear you were unable to complete the testing due to a machine error during testing.
I can see you have been in contact with me via email and a free replacement kit and priority testing was offered but turned down.
We are sorry you no longer wish to complete the testing, however, we do hope you will consider our labs again in the future.
If you do have any questions or queries, please do not hesitate to contact me via the email address we have been corresponding on, and I will be more than happy to assist.
Donna
Customer Service Manager
17 Aug 2023
Verified review
After ordering my test, following the instructions provided and sending it back, I received an email stating there had been an error with the test in the lab, and I had to re-do the test. I waited three weeks for the test to arrive but didn't receive nothing, and on following up on emails, I had no responce (that made me feel that I had been scammed as a customer). On my third follow up, I finally got a responce and requested a refund, but was still left out of pocket as I had to originally pay for the test to be sent back Tracked and Signed for (£6.90). Very disappointed in this service, I hope no-one has to go through what I did.
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Answer by Test Your Intolerance
31 Aug 2023
Hi Michael, thank you for your review.
I am very sorry to hear you're not completely satisfied with the service and that your free replacement test kit did not arrive.
I can also see that your postage amount was refunded by our team in addition to the cost of your kit.
If you have any further queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
14 Aug 2023
Verified review
Unfortunate experience for me.
This test requires quite a bit of blood, which I didn't enjoy collecting! Then I was told there had been an error with my test (no issue with my sample) and I'd have to collect another sample. I wasn't willing to do this. Customer service were very good however, and refunded me what I had paid very quickly.
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Answer by Test Your Intolerance
31 Aug 2023
Hi Stephanie, thank you for your review.
I am so sorry to hear you're not completely satisfied with the service you have received.
We would like to assuer you that the testing strip error during testing was due to a machine malfunction that has never happened before and was imediately repaired, rather than a testing or operator error.
I understand this was potentially frustrating and inconvenient, and I am sorry that you did not decide to complete the testing.
We're glad our customer service team were able to asisst you and processed your requested refund very quickly.
If you have any further queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
24 Jul 2023
Verified review
Don’t use, terrible service and inaccurate results
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Answer by Test Your Intolerance
26 Jul 2023
Thank you for your review.
I am very sorry to hear you are not completely satisfied with your test results.
We are pleased to confirm your testing was completed without error at our accredited labs, and every test report is validated by our lab manager for accuracy.
I can see you have not yet reached out to our team with any questions or queries related to your test results.
Our expert team is always on hand to assist with any questions you may have at info@testyourintolerance.com
Donna
Customer Service Manager
20 Jul 2023
Verified review
Scam money back promises
You have deliberately delayed giving me a refund despite emailing over 5 times detailing my elimination diet and the fact your results did not match up to my own test results and experience.
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Answer by Test Your Intolerance
17 Sept 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
17 Jul 2023
Verified review
The timing commitments on receipt of the results was not good, took 3 weeks.
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Answer by Test Your Intolerance
31 Aug 2023
Hi Emma, thank you for your review.
I am so sorry to hear your test results took so long.
I have completed an investogation into this and I can see we received your sample 13th June and the results emailed 15th June.
These were then resent 7th July and 11th July following contact with yourself.
Our web and IT teams were alerted and looked into any issues regarding outgoing emails to ensure this does not happen again.
If you have any further queries or concerns about your order or any questions about your test results and the elimination diet, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
16 Jul 2023
Verified review
Disappointed
I didn't receive any confirmation when my samples were received and had to have up my results by phone. Also, I feel like I am intolerant to milk but it didn't show up on my results.
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Answer by Test Your Intolerance
31 Aug 2023
Thank you for your review.
I am very sorry to hear you're not completely satisfied with the service you have received.
I have looked into this and I can see your sample was received 19th June and the results emailed 22nd June.
Your query has been passed to our web/IT team to ensure that all email correspondence is working without issue.
If you have any further queries or concerns about your order, please contact our customer service team at info@testyourintolerance.comwho will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
11 Jul 2023
Verified review
Not had results yet
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Answer by Test Your Intolerance
12 Jul 2023
Thank you for your review.
I am very sorry to hear you are not completely satisfied with the service.
I can see your test results were emailed to the email address you provided on the blood submission card, rather than the email used to purchase.
Please check that email address, including the junk/spam folder, as they often deliver to there.
If you have any questions about the report, or require the results resending, please don't hesitate to reach out to info@testyourintolerance.com and our expert and friendly team will be more than happy to assist.
Donna,
Customer Service Manager
1 Jul 2023
Verified review
Expensive and poor results
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Answer by Test Your Intolerance
3 Jul 2023
Hi Jean, thank you for your review.
I am very sorry to hear you are not completely satisfied with the test results.
I can see you have not yet contacted our team in the month since receiving the test results.
Our expert and qualified team are on hand to answer any questions you may have related to the test results, to help you get the most from the testing.
If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com
Donna,
Customer Service Manager
30 Jun 2023
Verified review
After 14 business days still have no results
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Answer by Test Your Intolerance
17 Sept 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
10 Jun 2023
Verified review
No refund given
No revelant intolerances or allergies found, yet refund was refused. My health situation remains exactly as it was before I spent the money. Don't believe the advert.
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Answer by Test Your Intolerance
12 Jun 2023
Hi Brenda, thank you for your review.
I am very sorry to hear you are not completely satisfied with the testing.
In your review, you have referred to our no-reaction moneyback guarantee, however, your test report shows a reaction to 8 items and therefore does not qualify for the no-reaction guarantee.
I can see you have been in contact with our customer service team and have been offered support and advice for any questions you may have related to your symptoms and test results.
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Donna,
Customer Service Manager
8 Jun 2023
Verified review
I am having a lot of skin trouble and expected this test would help me to adjust my diet
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Answer by Test Your Intolerance
13 Jun 2023
Hi Roy, thank you for your review.
I am very sorry you are not completely satisfied with the testing.
Our audit trails show you received your test results 3 weeks ago.
Improvements in symptoms can take as long as 6 weeks to show, especially with skin issues as it takes time for the skin to heal following the removal of the triggering food or environmental item.
You have not yet contacted our team to discuss your test results or symptoms, but this could be very beneficial and help you understand your test results more and receive advice on how to proceed with your elimination diet.
Our expert team would love to hear from you get the most from your testing.
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Donna,
Customer Service Manager
4 Jun 2023
Verified review
very poor results formula by email no follow up dont waste your money
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Answer by Test Your Intolerance
6 Jun 2023
I am very sorry to hear you are not completely satisfied with your test reports.
We cannot locate any email correspondence from the email address used to leave this review.
However, if you have any queries or concerns about your test results, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
20 May 2023
Verified review
The needle to spike your finger was broke so never did test
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Answer by Test Your Intolerance
22 May 2023
Thank you for your review.
I am very sorry to hear you were unable to compete your testing.
Our records show you have not yet reached out to our team to send you a replacement finger prick lancet free of charge to complete your testing.
If you would like a replacement lancet, please don't hesitate to reach out to info@testyourintolerance.com and the team will be more than happy to dispatch this for you.
Donna,
Customer Service Manager