Test Your Intolerance

Reviews:

Satisfied with the service, ease of submitting hair sample, quick results and communication, also liked the detailed breakdown of results but I don’t believe in the validity of test results. Items I know I am intolerant to were not flagged at all which I find strange, meaning I didn’t trust the other results.

Heard nothing from them. Chased for results but no response

I have ordered mid January and have still not received my results. Once I received confirmation that my test has arrived it took 7 days to get an email to inform me that there was an error with my sample. The error was implied to not have enough blood to test, however, the sample card was supplied as requested. I was offered a replacement kit directly from the lab, however, I had to chase them three times to get confirmation on said replacement. Customer service from Test Your Intolerance wasn't helpful and have only "highlighted" this with the lab itself. Another week of back and forth, I received confirmation that the replacement kit "will be sent off soon", which took nearly another week to arrive, and offered fast-track testing - once my sample has arrived. The replacement kit, assuming as it came from the lab and not Test Your Intolerance, was slightly different and did not come with a pre-paid envelope, meaning I actually had to pay extra to send the new sample off. I have sent a new sample off on a Monday as recommended and have yet to hear if it has even arrived - it is now Sunday. I am now on week 4 of waiting for results with poor communication and customer service and still none the wiser. While I appreciate this problem seems to be mostly with the lab itself, communication between the lab and Test Your Intolerance seems to be non-existing as I had to sort everything out myself. Considering the price I expect better customer service.

Absolute nonsense. Shows intolerance and allergy to everything I was consuming few days prior to taking the test. Did not pick up in actual intolerances I have confirmed previously through proper blood tests. A joke not a test: Exactly same thing happened to my friend.

I didn't find it easy to understand. No clear advice, I expected more, maybe my expectations were too high. I wanted more help.

I’ve had no help about how to do the samples except a rubbish email from support it’s not explained I still need a plastic bag to be able to provide it I don’t know where to get one this is so specific it’s useless

I suffer with Fibromyalgia and my cognitive skills are not good and it’s taken me a while to get a GP appt. I want to go over your findings with a nutritionist so I can be guided how to get the best out of it. I have serious gut problems with IBS, Diverticulitis and Lactose Intolerance that I know of so find it difficult eating the right stuff. Hopefully once I can get the nutritionist’s help this will have been invaluable

There was too much information. It showed I had an intolerance to many many things. When I first read the details I felt shocked and wondered if I should stop eating all those things about 90% but then realised that was impossible.

Whilst the test results provide some interesting information I will need to spend time understanding exactly what they are saying. The labelling of the results are not that clear to me in some cases e.g. Green beans. Does this mean all types of green beans? The main reason the low rating is that; There was no return envelope in my pack and it took several days to receive a reply to my online contact asking about the return. I was advised to send further information so it could be recorded as a non-conforming pack. I did this but at no time was an offer made to send me the missing envelope which resulted in me having to pay £1:50 to track the return. I then had to contact yourselves again as my results had not been received. They were apparently stuck in the system! At this time I said about the tracking cost too and an apology was made and a refund has been processed. It was not a good customer experience.

The results were so complicated to understand!

waste of money tests are not accurate at all which is absolutely pointless sure you’d get different results if you sent it 2 samples at the same time under a different name

very quick and very responsive, however they sent 2 sets of results which cast doubt on what to believe as they were VERY different results

Your test did not pick up any of my 5 known food intolerances !

fake fake fake

Despite several messages, my account still says " awaiting hair sample" from 19th Sept even thought my results arrived shortly after. Also, the " Healthy stuff " app which you get access to is not available.

Good service but I’m not sure about the results… The test was sent in good time and the directions for completing it was clear. Unfortunately I was not aware that I should stop taking piriton for 5 days before the test. So I think my results were skewed.

The test kit was unusable due to missing elements. I would also suggest that the instructions for use are reviewed as the current leaflet requires a medical degree to understand them.