Test Your Intolerance

Reviews:

Heard nothing from them. Chased for results but no response

I suffer with Fibromyalgia and my cognitive skills are not good and it’s taken me a while to get a GP appt. I want to go over your findings with a nutritionist so I can be guided how to get the best out of it. I have serious gut problems with IBS, Diverticulitis and Lactose Intolerance that I know of so find it difficult eating the right stuff. Hopefully once I can get the nutritionist’s help this will have been invaluable

I’ve had no help about how to do the samples except a rubbish email from support it’s not explained I still need a plastic bag to be able to provide it I don’t know where to get one this is so specific it’s useless

I didn't find it easy to understand. No clear advice, I expected more, maybe my expectations were too high. I wanted more help.

Good service but I’m not sure about the results… The test was sent in good time and the directions for completing it was clear. Unfortunately I was not aware that I should stop taking piriton for 5 days before the test. So I think my results were skewed.

There was too much information. It showed I had an intolerance to many many things. When I first read the details I felt shocked and wondered if I should stop eating all those things about 90% but then realised that was impossible.

Good customer service, but unfortunately due to defective test sheets I couldn’t get my results.

The timing commitments on receipt of the results was not good, took 3 weeks.

After ordering my test, following the instructions provided and sending it back, I received an email stating there had been an error with the test in the lab, and I had to re-do the test. I waited three weeks for the test to arrive but didn't receive nothing, and on following up on emails, I had no responce (that made me feel that I had been scammed as a customer). On my third follow up, I finally got a responce and requested a refund, but was still left out of pocket as I had to originally pay for the test to be sent back Tracked and Signed for (£6.90). Very disappointed in this service, I hope no-one has to go through what I did.

Whilst the test results provide some interesting information I will need to spend time understanding exactly what they are saying. The labelling of the results are not that clear to me in some cases e.g. Green beans. Does this mean all types of green beans? The main reason the low rating is that; There was no return envelope in my pack and it took several days to receive a reply to my online contact asking about the return. I was advised to send further information so it could be recorded as a non-conforming pack. I did this but at no time was an offer made to send me the missing envelope which resulted in me having to pay £1:50 to track the return. I then had to contact yourselves again as my results had not been received. They were apparently stuck in the system! At this time I said about the tracking cost too and an apology was made and a refund has been processed. It was not a good customer experience.

You have deliberately delayed giving me a refund despite emailing over 5 times detailing my elimination diet and the fact your results did not match up to my own test results and experience.

waste of money tests are not accurate at all which is absolutely pointless sure you’d get different results if you sent it 2 samples at the same time under a different name

No revelant intolerances or allergies found, yet refund was refused. My health situation remains exactly as it was before I spent the money. Don't believe the advert.

very quick and very responsive, however they sent 2 sets of results which cast doubt on what to believe as they were VERY different results

Unfortunate experience for me. This test requires quite a bit of blood, which I didn't enjoy collecting! Then I was told there had been an error with my test (no issue with my sample) and I'd have to collect another sample. I wasn't willing to do this. Customer service were very good however, and refunded me what I had paid very quickly.

Despite several messages, my account still says " awaiting hair sample" from 19th Sept even thought my results arrived shortly after. Also, the " Healthy stuff " app which you get access to is not available.

The test kit was unusable due to missing elements. I would also suggest that the instructions for use are reviewed as the current leaflet requires a medical degree to understand them.

I didn't receive any confirmation when my samples were received and had to have up my results by phone. Also, I feel like I am intolerant to milk but it didn't show up on my results.