Test Your Intolerance- Logo - reviews

Test Your Intolerance
Reviews:

182 reviews in the last 12 months663 total reviews  

3.84
Good

Trustmark
Valid

Includes Buyer Protection
Certified since: 2 Sept 2019
The Trustmark indicates trustworthy online retailers.
Test Your Intolerance fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

16 Feb 2024
 Verified review
I particulrly like the idea of knowing what could be causing symptoms and putting the information given within the report into effect by following exclusion diet ( for short length of time ) = well worth it ... I have tried and been helped and am faithful to periodic testing because of my very sensitive system. All thanks to everyone and I must add that the Customer Service team are way Above and Beyond being willingly help~full. Thank and Praise.
Read more
See all positive reviews

Top negative review

17 Aug 2023
 Verified review
After ordering my test, following the instructions provided and sending it back, I received an email stating there had been an error with the test in the lab, and I had to re-do the test. I waited three weeks for the test to arrive but didn't receive nothing, and on following up on emails, I had no responce (that made me feel that I had been scammed as a customer). On my third follow up, I finally got a responce and requested a refund, but was still left out of pocket as I had to originally pay for the test to be sent back Tracked and Signed for (£6.90). Very disappointed in this service, I hope no-one has to go through what I did.
Read more
See all critical reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Test Your Intolerance

Filter
Rating
Sort by  
Latest first
14 Aug 2023
 Verified review
Unfortunate experience for me. This test requires quite a bit of blood, which I didn't enjoy collecting! Then I was told there had been an error with my test (no issue with my sample) and I'd have to collect another sample. I wasn't willing to do this. Customer service were very good however, and refunded me what I had paid very quickly.
Report review
Answer by Test Your Intolerance
31 Aug 2023
Hi Stephanie, thank you for your review. I am so sorry to hear you're not completely satisfied with the service you have received. We would like to assuer you that the testing strip error during testing was due to a machine malfunction that has never happened before and was imediately repaired, rather than a testing or operator error. I understand this was potentially frustrating and inconvenient, and I am sorry that you did not decide to complete the testing. We're glad our customer service team were able to asisst you and processed your requested refund very quickly. If you have any further queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
11 Aug 2023
 Verified review
Report review
Answer by Test Your Intolerance
31 Aug 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
10 Aug 2023
 Verified review
East to use
Report review
Answer by Test Your Intolerance
31 Aug 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
9 Aug 2023
 Verified review
Great service, quick friendly got my results confirmed my earlier results and my suspicions and offer you guidance and feedback. Will re test with this group as i have confidence they are professional.
Report review
Answer by Test Your Intolerance
31 Aug 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
7 Aug 2023
 Verified review
A really efficient service and very comprehensive report. thank you.
Report review
Answer by Test Your Intolerance
9 Aug 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
7 Aug 2023
 Verified review
Report review
Answer by Test Your Intolerance
9 Aug 2023
Hi Alison, thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
4 Aug 2023
 Verified review
I was impressed that you could get so much info from a few strands of hair. Thank you
Report review
Answer by Test Your Intolerance
9 Aug 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
26 Jul 2023
 Verified review
Ordered an at home menopause test from here, came really quickly and the test was easy to do and results easy to read. I did reach out to the customer service asking for advice after doing the test and they pointed me in the right direction and i now have a scheduled appointment with my GP regarding HRT. Thank you so much for all your help
Report review
Answer by Test Your Intolerance
26 Jul 2023
Hi Penny, thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We're so happy to hear you're pleased with the service and our Home Menopause Test was able to help you! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
26 Jul 2023
 Verified review
Fast results and confirmed my doctor's tests I had a few years back
Report review
Answer by Test Your Intolerance
26 Jul 2023
Hi Harry, thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
24 Jul 2023
 Verified review
Don’t use, terrible service and inaccurate results
Report review
Answer by Test Your Intolerance
26 Jul 2023
Thank you for your review. I am very sorry to hear you are not completely satisfied with your test results. We are pleased to confirm your testing was completed without error at our accredited labs, and every test report is validated by our lab manager for accuracy. I can see you have not yet reached out to our team with any questions or queries related to your test results. Our expert team is always on hand to assist with any questions you may have at info@testyourintolerance.com Donna Customer Service Manager
24 Jul 2023
 Verified review
fast results
Report review
Answer by Test Your Intolerance
24 Jul 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
24 Jul 2023
 Verified review
The testing helped my 7 year olfd son.
Report review
Answer by Test Your Intolerance
24 Jul 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
24 Jul 2023
 Verified review
the blood allergy test confirmed my allergies and was much quicker than my gp
Report review
Answer by Test Your Intolerance
24 Jul 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
24 Jul 2023
 Verified review
The test resport was really detailed and has helped me identify. m problem foods. after 3 weeks of avoiding the foods, i feel much better. would definitely recommend and have bought. kit for my mom.
Report review
Answer by Test Your Intolerance
24 Jul 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
24 Jul 2023
 Verified review
Fast results
Report review
Answer by Test Your Intolerance
24 Jul 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
23 Jul 2023
 Verified review

Excellent product and very good information provided

Very good service and the information provided through the test has helped me change my lifestyle so I can now understand what foods were making me feel unwell.
Report review
Answer by Test Your Intolerance
24 Jul 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
20 Jul 2023
 Verified review
The speed of the results. I liked that you informed me what was missing from my diet and what I needed more of. I am already feeling better by avoiding certain foods too.
Report review
Answer by Test Your Intolerance
24 Jul 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
20 Jul 2023
 Verified review

Scam money back promises

You have deliberately delayed giving me a refund despite emailing over 5 times detailing my elimination diet and the fact your results did not match up to my own test results and experience.
Report review
Answer by Test Your Intolerance
17 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
17 Jul 2023
 Verified review
The timing commitments on receipt of the results was not good, took 3 weeks.
Report review
Answer by Test Your Intolerance
31 Aug 2023
Hi Emma, thank you for your review. I am so sorry to hear your test results took so long. I have completed an investogation into this and I can see we received your sample 13th June and the results emailed 15th June. These were then resent 7th July and 11th July following contact with yourself. Our web and IT teams were alerted and looked into any issues regarding outgoing emails to ensure this does not happen again. If you have any further queries or concerns about your order or any questions about your test results and the elimination diet, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
16 Jul 2023
 Verified review

Disappointed

I didn't receive any confirmation when my samples were received and had to have up my results by phone. Also, I feel like I am intolerant to milk but it didn't show up on my results.
Report review
Answer by Test Your Intolerance
31 Aug 2023
Thank you for your review. I am very sorry to hear you're not completely satisfied with the service you have received. I have looked into this and I can see your sample was received 19th June and the results emailed 22nd June. Your query has been passed to our web/IT team to ensure that all email correspondence is working without issue. If you have any further queries or concerns about your order, please contact our customer service team at info@testyourintolerance.comwho will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager