Test Your Intolerance- Logo - reviews

Test Your Intolerance
Reviews:

182 reviews in the last 12 months663 total reviews  

3.84
Good

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Top positive review

16 Feb 2024
 Verified review
I particulrly like the idea of knowing what could be causing symptoms and putting the information given within the report into effect by following exclusion diet ( for short length of time ) = well worth it ... I have tried and been helped and am faithful to periodic testing because of my very sensitive system. All thanks to everyone and I must add that the Customer Service team are way Above and Beyond being willingly help~full. Thank and Praise.
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Top negative review

17 Aug 2023
 Verified review
After ordering my test, following the instructions provided and sending it back, I received an email stating there had been an error with the test in the lab, and I had to re-do the test. I waited three weeks for the test to arrive but didn't receive nothing, and on following up on emails, I had no responce (that made me feel that I had been scammed as a customer). On my third follow up, I finally got a responce and requested a refund, but was still left out of pocket as I had to originally pay for the test to be sent back Tracked and Signed for (£6.90). Very disappointed in this service, I hope no-one has to go through what I did.
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Reviews for Test Your Intolerance

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18 Sept 2023
 Verified review
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Answer by Test Your Intolerance
20 Sept 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
12 Sept 2023
 Verified review
The test kit was unusable due to missing elements. I would also suggest that the instructions for use are reviewed as the current leaflet requires a medical degree to understand them.
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Answer by Test Your Intolerance
17 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
8 Sept 2023
 Verified review
Question answered prompt no issues to report
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Answer by Test Your Intolerance
11 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
7 Sept 2023
 Verified review
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Answer by Test Your Intolerance
17 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
5 Sept 2023
 Verified review

Online chat

I had a query today and used the online chat at 10 pm at night . I was very surprised to receive an answer and from a human ….very refreshing …everything was sorted quickly
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Answer by Test Your Intolerance
11 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
5 Sept 2023
 Verified review
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Answer by Test Your Intolerance
11 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
3 Sept 2023
 Verified review
Very quick and easy to do do
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Answer by Test Your Intolerance
11 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
3 Sept 2023
 Verified review
Very quick results
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Answer by Test Your Intolerance
11 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
2 Sept 2023
 Verified review

Comprehensive report.

The results are given in an easy to understand, jargon free, format and are very comprehensive. I’m looking forward to following the suggestions and seeing the improvement. I’ve been asking my doctor for a referral to a dietitian/nutrition specialist for months without success - won’t need it now! Money very well spent.
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Answer by Test Your Intolerance
11 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
1 Sept 2023
 Verified review
On line questions were answered quickly and helpful
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Answer by Test Your Intolerance
11 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
1 Sept 2023
 Verified review
quick results and friendly team
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Answer by Test Your Intolerance
1 Sept 2023
Hi Latisha, thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and customer service team, and we’re so happy you received your test results quickly and found our customer service team helpful and friendly! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
31 Aug 2023
 Verified review
Very pleased with the quick response and confirmation of my query
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Answer by Test Your Intolerance
1 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
29 Aug 2023
 Verified review
Described the postage process to ensure I got it right. Thanks alot
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Answer by Test Your Intolerance
29 Aug 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@sensitivitycheck.com Thanks again for the great review! Donna, Customer Service Manager
26 Aug 2023
 Verified review
I have known food intolerances, which this test failed to identify.
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Answer by Test Your Intolerance
29 Aug 2023
Hi Maria, thank you for your review. I am very sorry to hear you're not completely satisfied with the test results. I can see you have not yet reached out to our team to discuss your test results. There are a number of reasons a known condition may not be detected on the reports, including medication, diet, methodology of previous testing, etc. Please reach out to our team at info@testyourtintolerance.com and we will be more than happy to assist and advise on your test results. Donna Customer Service Team
22 Aug 2023
 Verified review
Good customer service, but unfortunately due to defective test sheets I couldn’t get my results.
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Answer by Test Your Intolerance
29 Aug 2023
Hi Anthea, thank you for your review. I am very sorry to hear you were unable to complete the testing due to a machine error during testing. I can see you have been in contact with me via email and a free replacement kit and priority testing was offered but turned down. We are sorry you no longer wish to complete the testing, however, we do hope you will consider our labs again in the future. If you do have any questions or queries, please do not hesitate to contact me via the email address we have been corresponding on, and I will be more than happy to assist. Donna Customer Service Manager
17 Aug 2023
 Verified review
After ordering my test, following the instructions provided and sending it back, I received an email stating there had been an error with the test in the lab, and I had to re-do the test. I waited three weeks for the test to arrive but didn't receive nothing, and on following up on emails, I had no responce (that made me feel that I had been scammed as a customer). On my third follow up, I finally got a responce and requested a refund, but was still left out of pocket as I had to originally pay for the test to be sent back Tracked and Signed for (£6.90). Very disappointed in this service, I hope no-one has to go through what I did.
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Answer by Test Your Intolerance
31 Aug 2023
Hi Michael, thank you for your review. I am very sorry to hear you're not completely satisfied with the service and that your free replacement test kit did not arrive. I can also see that your postage amount was refunded by our team in addition to the cost of your kit. If you have any further queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
14 Aug 2023
 Verified review
Unfortunate experience for me. This test requires quite a bit of blood, which I didn't enjoy collecting! Then I was told there had been an error with my test (no issue with my sample) and I'd have to collect another sample. I wasn't willing to do this. Customer service were very good however, and refunded me what I had paid very quickly.
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Answer by Test Your Intolerance
31 Aug 2023
Hi Stephanie, thank you for your review. I am so sorry to hear you're not completely satisfied with the service you have received. We would like to assuer you that the testing strip error during testing was due to a machine malfunction that has never happened before and was imediately repaired, rather than a testing or operator error. I understand this was potentially frustrating and inconvenient, and I am sorry that you did not decide to complete the testing. We're glad our customer service team were able to asisst you and processed your requested refund very quickly. If you have any further queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
11 Aug 2023
 Verified review
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Answer by Test Your Intolerance
31 Aug 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
10 Aug 2023
 Verified review
East to use
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Answer by Test Your Intolerance
31 Aug 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
9 Aug 2023
 Verified review
Great service, quick friendly got my results confirmed my earlier results and my suspicions and offer you guidance and feedback. Will re test with this group as i have confidence they are professional.
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Answer by Test Your Intolerance
31 Aug 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager