Test Your Intolerance- Logo - reviews

Test Your Intolerance
Reviews:

182 reviews in the last 12 months663 total reviews  

3.84
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 2 Sept 2019
The Trustmark indicates trustworthy online retailers.
Test Your Intolerance fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

16 Feb 2024
 Verified review
I particulrly like the idea of knowing what could be causing symptoms and putting the information given within the report into effect by following exclusion diet ( for short length of time ) = well worth it ... I have tried and been helped and am faithful to periodic testing because of my very sensitive system. All thanks to everyone and I must add that the Customer Service team are way Above and Beyond being willingly help~full. Thank and Praise.

Top negative review

17 Aug 2023
 Verified review
After ordering my test, following the instructions provided and sending it back, I received an email stating there had been an error with the test in the lab, and I had to re-do the test. I waited three weeks for the test to arrive but didn't receive nothing, and on following up on emails, I had no responce (that made me feel that I had been scammed as a customer). On my third follow up, I finally got a responce and requested a refund, but was still left out of pocket as I had to originally pay for the test to be sent back Tracked and Signed for (£6.90). Very disappointed in this service, I hope no-one has to go through what I did.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Test Your Intolerance

Sort by  
Latest first
2 Nov 2023
 Verified review

Great service!

Very fast service. I ordered 2 tests and I didn’t have to wait long time to receive the results. Highly recommended ☺️
Report review
Answer by Test Your Intolerance
2 Nov 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
2 Nov 2023
 Verified review

Excellent service

Quick turnaround and accurate, found out a few things that didn’t know which has helped change my diet and get me off pharmaceutical drugs.
Report review
Answer by Test Your Intolerance
2 Nov 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
2 Nov 2023
 Verified review
Really happy with the testing and service
Report review
Answer by Test Your Intolerance
2 Nov 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
27 Oct 2023
 Verified review

very quick but unreliable results

very quick and very responsive, however they sent 2 sets of results which cast doubt on what to believe as they were VERY different results
Report review
Answer by Test Your Intolerance
31 Oct 2023
Thank you for your review. I am very sorry to hear you're not completely satisfied with the test results. As explained in email correspondence, the system emailed you an example report in error. If you have any further questions or queries, please do not hesitate to contact our team at info@testyourintolerance.com and the team will be more than happy to assist. Lucie Customer Service
23 Oct 2023
 Verified review
Quick and accurate results thank you
Report review
Answer by Test Your Intolerance
23 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
20 Oct 2023
 Verified review
Report review
Answer by Test Your Intolerance
20 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
20 Oct 2023
 Verified review
quick and easy
Report review
Answer by Test Your Intolerance
20 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
20 Oct 2023
 Verified review
reviewing on behalf of my sister as I bought the test for her. she says it has made a massive difference to her eczema. really happy with the service!!
Report review
Answer by Test Your Intolerance
20 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We are so happy to hear that the testing has helped your sister's symptoms! Our wide range of allergy, food intolerance, sensitivity and health tests help you understand potential triggers and key biomarkers from the comfort of your own home, and it's reviews like yours that help us to reach more people! In fact, over 20,000 people trust us every month to provide fast and accurate results. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
20 Oct 2023
 Verified review
Bought an allergy test for myself and the results came back so fast. I bought another for my sister who also wanted to do the testing and it has really helped her with her eczema flare ups now she knows the trigger food!!
Report review
Answer by Test Your Intolerance
20 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We are so happy to hear that the testing has helped your sister's symptoms! Our wide range of allergy, food intolerance, sensitivity and health tests help you understand potential triggers and key biomarkers from the comfort of your own home, and it's reviews like yours that help us to reach more people! In fact, over 20,000 people trust us every month to provide fast and accurate results. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
17 Oct 2023
 Verified review

Process and results

The process was so easy to follow and recieved results in under a week. A lot of information and answers given in detail but easy to read and understand. Starting to make changes based on results and hoping it prevents constant symptoms I have been having.
Report review
Answer by Test Your Intolerance
31 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy to hear that you received your test results quickly and the testing has helped identify food causing your symptoms and you're not feeling much better! Thank you for taking the time to rate your experience, we really appreciate it! If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Lucie Customer Service
17 Oct 2023
 Verified review
Fast results and helped stop my bloating and headaches
Report review
Answer by Test Your Intolerance
17 Oct 2023
Hi Elle, thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy to hear that you received your test results quickly and the testing has helped identify food causing your symptoms and you're not feeling much better! Thank you for taking the time to rate your experience, we really appreciate it! If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
14 Oct 2023
 Verified review
Your test did not pick up any of my 5 known food intolerances !
Report review
Answer by Test Your Intolerance
17 Oct 2023
Thank you for your review. I am very sorry you are not completely satisfied with your test. There are a number of reasons a known intolerance may not be detected, including medications, date and methodology of previous testing, how often this is consumed, etc. I can see you have not yet reached out to our team regarding your test results. If you have any questions related to your test results or any queries you may have, please do contact our expert and friendly team at info@testyourintolerance.com or via our 24/7 website LiveChat and we will be more than happy to assist. Donna Customer Service Manager
13 Oct 2023
 Verified review
Report review
Answer by Test Your Intolerance
17 Oct 2023
Hi Elizabeth, thank you for your review. I am very sorry that you are not completely satisfied. I can see from our lab audit trail that your sample was received at our lab on 12th September and your test results were emailed on 13th September. On 13th September you reached out to our 24/7 website LiveChat to discuss your test results. Unfortunately, our LiveChat team is unable to discuss your test results in detail and they escalated this to our senior support team after you expressed an interest in a 30-minute consultation with our nutritional therapists. Our senior support team contacted you within 48 hours and supplied more information on purchasing a 30-minute consultation to discuss your test results, as you did not purchase this as part of your order. We have not yet received a response to our email ticket. If you still need to chat with someone regarding your results, please do reach out to our team either via a reply to our ticket sent last month, or you can email us at info@testyourintolerance.com and we will be more than happy to assist. Donna Customer Service Manager
10 Oct 2023
 Verified review
fake fake fake
Report review
Answer by Test Your Intolerance
17 Oct 2023
Thank you for your review. I am very sorry you are not completely satisfied with your test. I am pleased to confirm that all testing is completed at our accredited purpose-built laboratory in the UK. Our laboratory and testing are heavily audited and regulated. I can see you have not yet reached out to our team regarding your test results. If you have any questions related to your test results or any queries you may have, please do contact our expert and friendly team at info@testyourintolerance.com or via our 24/7 website LiveChat and we will be more than happy to assist. Donna Customer Service Manager
7 Oct 2023
 Verified review
Report review
Answer by Test Your Intolerance
9 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com! Thanks again for the great review! Donna, Customer Service Manager
1 Oct 2023
 Verified review
Availability, knowledge and ability to pacify my concerns
Report review
Answer by Test Your Intolerance
9 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
1 Oct 2023
 Verified review
Quick delivery and very fast results! Easy to follow process, would highly recommend!
Report review
Answer by Test Your Intolerance
9 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
28 Sept 2023
 Verified review
Despite several messages, my account still says " awaiting hair sample" from 19th Sept even thought my results arrived shortly after. Also, the " Healthy stuff " app which you get access to is not available.
Report review
Answer by Test Your Intolerance
9 Oct 2023
Thank you for your review. I am pleased to confirm your test results arrived at our lab 23rd August and your test results were emailed 24th August. Your account status not updating has been reported to our web team to look into. We are very sorry for any confusion caused. If you have any further questions or queries, please do not hesitate to contact our team at info@testyourintolerance.com and the team will be more than happy to assist. Donna Customer Service Manager
23 Sept 2023
 Verified review
Good service but I’m not sure about the results… The test was sent in good time and the directions for completing it was clear. Unfortunately I was not aware that I should stop taking piriton for 5 days before the test. So I think my results were skewed.
Report review
Answer by Test Your Intolerance
26 Sept 2023
Hi, thank you for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. While we do recommend stopping antihistamines and certain types of other medications prior to taking your sample, in the case of antihistamines, this is just a precation. Antihistamines are highly unlikely to affect blood allergy testing, but usually only affect skin prick/patch testing. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
22 Sept 2023
 Verified review
Honestly, I was skeptical at first but after reading some of the reviews I decided to take the test and see if the results matched, most of what I already knew regarding my own food intolerance. The result was spot on accurate, and then some. I am very impressed and this test will help guide me when eating certain foods.
Report review
Answer by Test Your Intolerance
25 Sept 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager