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Top positive review
18 Nov 2023
Verified review
Only thing would be to maybe give an estimated delivery date at the time of ordering specific items - I ordered over a weekend and so had to wait for the email to tell me when it would be delivered. It was delivered quickly, but it would be better to know more in advance really to make preparation for the delivery. And even though the delivery man delivered to my doorstep (along a pathway), he must have dragged it as the end packaging at both ends was ripped & muddy. Luckily not through to the vinyl so you wrap them very well. But apart from that, I'm very happy with them - 2nd or 3rd time I've used them and will use them again. Great prices, great customer service guys, great products.
I paid for a sample, then had to pay postage to get it delivered. The sample was superb so I placed the order. Vinyl arrived, completely different. Different name to sample, although correct number. They said batch was slightly paler, nonsense. Offered 10 % discount. Samples must represent order as this is breach of contract. Picture shows small sample on top of delivered roll.
Flooring not delivered, company said delivery attempted but I was in all day, checked CCTV and ring doorbell and confirmed no delivery attempt was made. A week later still no flooring!
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24 Nov 2023
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Good quality flooring and great that they were able to send the sample beforehand
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19 Nov 2023
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Had no problem ordering from the company, but was a bit disappointed with delivery that was delayed by two days so that meant I was not in when package was delivered, then driver ignored large sign on door to leave at neighbours ,but the product is great
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9 Oct 2023
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8 Oct 2023
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Delivery was when expected but expensive. Product was as expected.
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4 Oct 2023
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Still waiting for my order, delivery driver said my shop was closed even though I waiting outside and they didn’t even try!! The picture sent was absolutely nowhere near to where my shop is!!
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31 Aug 2023
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I don't recommend ordering samples
I ordered 3 samples. One was out of stock (no mention as yet of them offering to refund) and they sent the wrong sample for one of the other ones. Additionally they didn't pay sufficient postage, so I had to pay an extra £1.50 for Royal Mail to deliver them to me.
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25 Aug 2023
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The customer service is shocking.
After being given a tracking link that didn’t work and being misinformed of delivery slots 3 times, I spoke to a female member of the team who was rude, very passive aggressive, wouldn’t listen to anything I said as she continually shouted over me and had no idea how to speak to people
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21 Aug 2023
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This is the wrong colour on the photo, its come grey not black
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31 Jul 2023
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Easy to deal with
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24 Jul 2023
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decent online company
Seem a decent company had a minor issue would use again.
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22 Jul 2023
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Waste of tine
Ordered a remnant which it said was in stock, message at 7am to say item in stock and would be sent out only to get message at 11:30 saying item damaged here's your refund. So many days wasted with this luckily found another good seller. Don't waste your time with this company!!
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7 Jul 2023
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Stay well clear.. promised delivery 4 days in a row.. waited in those full days as no specific time slot given, and still never showed. Shocking service
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7 Jul 2023
Verified review
Good review
Unfortunately you didn't have the flooring I wanted and was only notified after paying . But was offer to wait or to change it .as 8 had already pulled the floor up after ordering I didn't want to wait .
The delivery guys was lovely and so helpful not sure of there names but would like to give them credit . This is my second time ordering and I would order again tank you
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