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Top positive review
18 Nov 2023
Verified review
Only thing would be to maybe give an estimated delivery date at the time of ordering specific items - I ordered over a weekend and so had to wait for the email to tell me when it would be delivered. It was delivered quickly, but it would be better to know more in advance really to make preparation for the delivery. And even though the delivery man delivered to my doorstep (along a pathway), he must have dragged it as the end packaging at both ends was ripped & muddy. Luckily not through to the vinyl so you wrap them very well. But apart from that, I'm very happy with them - 2nd or 3rd time I've used them and will use them again. Great prices, great customer service guys, great products.
Item was not delivered and they would not proceed with a refund, dump your items outside your house and the only reason I know is they sent me a proof of delivery. You don’t get an email to say when it’s out for delivery or even when it’s been delivered, rude customer service when I rang up, and explaining that it’s not there fault and they wouldn’t offer a full refund as they have delayed my carpenter fitting the flooring, this bought more costs to myself and I have used another flooring provider.
Delivery notification came far too late - 2hour window sent 15 mins after the start of the 2 hours!
Otherwise can't fault them.
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27 Jan 2024
Verified review
vynil flooring arrived very unsatisfactory condition. with printing ink smudged over large areas . and really not satisfied with this . Inwas offered 30 percent discount amounting to 66 pounds I want it replaced completely.
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7 Jul 2023
Verified review
Good review
Unfortunately you didn't have the flooring I wanted and was only notified after paying . But was offer to wait or to change it .as 8 had already pulled the floor up after ordering I didn't want to wait .
The delivery guys was lovely and so helpful not sure of there names but would like to give them credit . This is my second time ordering and I would order again tank you
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19 Nov 2023
Verified review
Had no problem ordering from the company, but was a bit disappointed with delivery that was delayed by two days so that meant I was not in when package was delivered, then driver ignored large sign on door to leave at neighbours ,but the product is great
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13 May 2023
Verified review
👍
Everything was great apart from the delivery service. Nothing to do with vinyl flooring but, they should definitely sort a new courier.
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24 Nov 2023
Verified review
Good quality flooring and great that they were able to send the sample beforehand
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8 Oct 2023
Verified review
Delivery was when expected but expensive. Product was as expected.
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17 May 2023
Verified review
Delivered quickly.
End of roll damaged but had enough for room .
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24 Jul 2023
Verified review
decent online company
Seem a decent company had a minor issue would use again.
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10 May 2023
Verified review
Quick and easy to order fast delivery good quality
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15 Dec 2023
Verified review
Good value product with prompt delivery
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31 Jul 2023
Verified review
Easy to deal with
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16 May 2023
Verified review
Item was not delivered and they would not proceed with a refund, dump your items outside your house and the only reason I know is they sent me a proof of delivery. You don’t get an email to say when it’s out for delivery or even when it’s been delivered, rude customer service when I rang up, and explaining that it’s not there fault and they wouldn’t offer a full refund as they have delayed my carpenter fitting the flooring, this bought more costs to myself and I have used another flooring provider.
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Answer by Vinyl Flooring UK
22 May 2023
Hi,
As per the courier the item has been delivered now, We do apologise for the inconvenience that has been caused.
-VinylFlooring UK
30 Nov 2023
Verified review
Sample not matching order
I paid for a sample, then had to pay postage to get it delivered. The sample was superb so I placed the order. Vinyl arrived, completely different. Different name to sample, although correct number. They said batch was slightly paler, nonsense. Offered 10 % discount. Samples must represent order as this is breach of contract. Picture shows small sample on top of delivered roll.
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25 Aug 2023
Verified review
The customer service is shocking.
After being given a tracking link that didn’t work and being misinformed of delivery slots 3 times, I spoke to a female member of the team who was rude, very passive aggressive, wouldn’t listen to anything I said as she continually shouted over me and had no idea how to speak to people
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22 Jul 2023
Verified review
Waste of tine
Ordered a remnant which it said was in stock, message at 7am to say item in stock and would be sent out only to get message at 11:30 saying item damaged here's your refund. So many days wasted with this luckily found another good seller. Don't waste your time with this company!!
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31 Aug 2023
Verified review
I don't recommend ordering samples
I ordered 3 samples. One was out of stock (no mention as yet of them offering to refund) and they sent the wrong sample for one of the other ones. Additionally they didn't pay sufficient postage, so I had to pay an extra £1.50 for Royal Mail to deliver them to me.
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10 Dec 2023
Verified review
Flooring not delivered, company said delivery attempted but I was in all day, checked CCTV and ring doorbell and confirmed no delivery attempt was made. A week later still no flooring!
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29 Sept 2023
Verified review
Lino was damaged, had triangular slices throughout so notiable that they must have been seen during rolling and packing!!!
Now I can get through to customer support...
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26 Aug 2023
Verified review
They sold me something they didn’t have in stock and would take 6 weeks or more to deliver. It took a week for them to cancel the order, refund still hasn’t arrived……
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