trhayes.co.ukReviews

: 1,451Excellent

4.92

Reviews for trhayes.co.uk

352 verified reviews in the last 12 months

1,451 total reviews
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the most relevant positive review


7 months ago
We needed a new office chair, TRHayes were the only shop locally that has a good selection, set up in a designated area, with plenty of choice, at various prices. Alan D, the salesman, gave us all the information and help that we needed. He made the purchase experience enjoyable! He arranged the delivery, which for our area was free of charge - a bonus. The store contacted us the day before delivery, giving us the 2 hour time slot for delivery. This was very helpful. Delivery was done the next day by Nate and Max. They assembled the chair, and put it in the study & explained how to work it. They were proficient, courteous and disposed of all packing materials. 10/10 The downside - we noticed that on one side of the chair back the stitching had caused some puckering of the leather. Overnight, in a warm room, there was no change. I photographed the chair, and went into the store. I explained to another salesman the issue, showed him the photo. He said it would be possible to exchange the chair & he would discuss it with Alan when he was back the following day. This was all arranged, and we were given a date & time slot for delivery. Steve, the delivery driver, came today. He had brought 2 identical chairs, so we could choose which one we wanted. He assembled the chair for us & explained how it worked & did a demonstration. He was extremely helpful and took the original purchase back to the store, together with all the packaging. A very good service from Hayes. We have used them before and had good service & will do so again. Although there was a bit of a problem with the chair, it was quickly rectified with no quibble. Well done to all. Thank you.
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2 months ago
On 30 September 2021 I ordered a sofa bed. It finally arrived on 5 April 2022 and was the wrong size. I couldn’t believe that TR Hayes didn’t check that the item was correct when it arrived into your warehouse. It was therefore delivered and I immediately spotted it was too small, too small in fact by two sizes. I am sick and tired of hearing about European problems etc, etc, I appreciate there have been worldwide issues, but a lack of communication is not acceptable on the part of TR Hayes. I do not feel like a valued customer at all. I have had zero communication from TR Hayes. I have called several times to ask when my correct sofa bed is to be delivered and I’m told middle of June, which we’re now at. I bought another sofa the other week at your pop up store in the Southgate shopping area and enquired then if there was any news about the sofa. I have paid £1,329 for this sofa bed and I’m massively unimpressed by your total lack of customer service. It really isn’t up to me as the client to be ringing the store to be asking for an update on my order. I have heard nothing at any point from Bruce the sales man. He’s obviously thrilled he got his commission and doesn’t give a damn. I’ve bought quite a bit of stuff from TR Hayes and this really isn’t good enough. I have been the person doing all the chasing. I’ve been ringing and emailing TR Hayes. In fact I emailed a complaint yesterday and asked for the name of the Managing Director. Heard nothing back from them at all.
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Reviews for trhayes.co.uk

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 Verified review
4 months ago
No qualms. Good quality sofas and great service. We were forewarned of the 20-week wait time as we requested a non-standard/personalised size; the sofas in fact turned up 3-4 weeks early which was a bonus.
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4 months ago
The range of furniture is amazing and very good quality. Excellent service and our table we brought an oak table is beautiful. The delivery guys were brilliant sam & Jake very professional and friendly.
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4 months ago
the delievery lads managed my drawer up three lots stairs and put in to place very carefully thanks steve and nate.
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4 months ago
Purchased some Lowestoft bedroom furniture. Great service from Julia in sales and Jake and Sam who delivered the furniture, did the final assemble, and put it in place. Very happy with the furniture and service. Many thanks
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4 months ago
Always good advice and service
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4 months ago
Very efficient shop to deal with - kept me informed at every stage and delightful staff and delivery men too.
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4 months ago
good service
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4 months ago
Excellent and very helpful staff; polite, nothing to much trouble not rushed, given options, not pushy .
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4 months ago
Julia was very helpful in store. Kris and Nate were punctual for delivery and installed the tv stand efficiently and with care and removed all the rubbish.
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4 months ago
I ordered my corner sofa in 2021. Due to COVID and a couple of other hiccups it finally arrived. I would like to thank Caroline Hughes for her hard work and unending patience in sorting out my order. I love snuggling in the corner of an evening watching TV.
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4 months ago
Nothing
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4 months ago
Our experience today with tr hayes was outstanding from ordering the mattress with Phil and being delivered by Steve & Nate being so helpful moving the bed and hoovering underneath before replacing the mattress, so well done in taking care of your customers
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4 months ago 
From first contact with Bruce, to delivery by Steve & Max the service was excellent. As a regular customers we will be sure to visit again.
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4 months ago
We were very pleased with Steve and Max who delivered our son's new bed. They were very efficient at putting the bed together, tidied away all the mess and left a very good overall impression as well as talking us through how to look after the mattress etc. Thank you.
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4 months ago
Excellent service from the whole TR.HAYES team , friendly professional service Alan was very patient when searching for the right chair for my terminally ill wife The delivery team of Steve and Max were brilliant . Can’t fault the whole shopping , purchase and delivery experience and dealings with the office staff. Thanks Marcus
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4 months ago
We bought a pair of sofas from T R Haynes. Steve B was very helpful in assisting us with our options and choice. The delivery was prompt and efficient. Steve and Max were friendly and helpful. I would definitely recommend T R Hayes for all your furniture needs
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4 months ago
Excellent assistance in the shop , delivery a bit quicker than expected and helpful delivery men.
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4 months ago 
We have just taken delivery of our Audubon, sunny ochre coloured sofa from TR Hayes. We had a very pleasant experience ordering it from the Bath store, which is a huge place, multi floored and in different buildings and filled with very nice furniture and very helpful staff. We went back on the second visit and ordered our sofa, waited for it to be manufactured (in the UK!) and it was delivered today, as promised. The 2 delivery men (Aaron and Jake) were super helpful, put it in place, put the legs on and removed the packaging. Overall, a great sofa for a very reasonable price from a top company. We will be back!
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4 months ago
Sam and Steve arrived early to deliver my Stressless chair. They were very polite and explained all information to me very well even apologising for arriving early. The chair was put exactly where I wanted it.
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4 months ago
Phil was particularly helpful in the shop when we were selecting our furniture. The furniture was delivered ahead of expected time and the delivery team, Steve and Max were friendly, polite and helpful as the scatter cushions had not been loaded at the warehouse. However, a quick phone call by Steve and the cushions were subsequently delivered by a member of the shop staff. All in all, very pleased with our furniture and the Hayes team.
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