trhayes.co.ukReviews

: 1,451Excellent

4.92

Reviews for trhayes.co.uk

352 verified reviews in the last 12 months

1,451 total reviews
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the most relevant positive review


7 months ago
We needed a new office chair, TRHayes were the only shop locally that has a good selection, set up in a designated area, with plenty of choice, at various prices. Alan D, the salesman, gave us all the information and help that we needed. He made the purchase experience enjoyable! He arranged the delivery, which for our area was free of charge - a bonus. The store contacted us the day before delivery, giving us the 2 hour time slot for delivery. This was very helpful. Delivery was done the next day by Nate and Max. They assembled the chair, and put it in the study & explained how to work it. They were proficient, courteous and disposed of all packing materials. 10/10 The downside - we noticed that on one side of the chair back the stitching had caused some puckering of the leather. Overnight, in a warm room, there was no change. I photographed the chair, and went into the store. I explained to another salesman the issue, showed him the photo. He said it would be possible to exchange the chair & he would discuss it with Alan when he was back the following day. This was all arranged, and we were given a date & time slot for delivery. Steve, the delivery driver, came today. He had brought 2 identical chairs, so we could choose which one we wanted. He assembled the chair for us & explained how it worked & did a demonstration. He was extremely helpful and took the original purchase back to the store, together with all the packaging. A very good service from Hayes. We have used them before and had good service & will do so again. Although there was a bit of a problem with the chair, it was quickly rectified with no quibble. Well done to all. Thank you.
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2 months ago
On 30 September 2021 I ordered a sofa bed. It finally arrived on 5 April 2022 and was the wrong size. I couldn’t believe that TR Hayes didn’t check that the item was correct when it arrived into your warehouse. It was therefore delivered and I immediately spotted it was too small, too small in fact by two sizes. I am sick and tired of hearing about European problems etc, etc, I appreciate there have been worldwide issues, but a lack of communication is not acceptable on the part of TR Hayes. I do not feel like a valued customer at all. I have had zero communication from TR Hayes. I have called several times to ask when my correct sofa bed is to be delivered and I’m told middle of June, which we’re now at. I bought another sofa the other week at your pop up store in the Southgate shopping area and enquired then if there was any news about the sofa. I have paid £1,329 for this sofa bed and I’m massively unimpressed by your total lack of customer service. It really isn’t up to me as the client to be ringing the store to be asking for an update on my order. I have heard nothing at any point from Bruce the sales man. He’s obviously thrilled he got his commission and doesn’t give a damn. I’ve bought quite a bit of stuff from TR Hayes and this really isn’t good enough. I have been the person doing all the chasing. I’ve been ringing and emailing TR Hayes. In fact I emailed a complaint yesterday and asked for the name of the Managing Director. Heard nothing back from them at all.
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Reviews for trhayes.co.uk

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1 month ago
Impressed by the staff all round, particularly the delivery drivers Sam & Jake, and the sales person, Julia. They were all polite, efficient and professional in their interactions with us.
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1 month ago
Helpful staff from sale to delivery of two sofas
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1 month ago
Fast , friendly and above knowledgeable service
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1 month ago
Sam and Kris were professional, efficient and friendly when they delivered our furniture on Friday, July 1.
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1 month ago
Brilliant service, high quality products. Particularly thank you to the soft furnishings team - beautiful curtains and blinds and very helpful fitter. We’ve had curtains, carpet and furniture from you and we’ve never been disappointed.
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1 month ago
Great store with lots of choice over many floor. Found exactly what we needed for our new property and Steve helped us with our order and nothing was too much trouble. We were kept informed of the delivery date, which was earlier than expected. As requested Steve and Stu let us know when they would be with us and delivered our furniture in a timely and efficient manner.
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1 month ago
I have recently bought goods from your shop and I would like to thank Darren and Bruce for their help during my visit. I would also like to thank Kris and Jake for the amazing service when delivering my sofas and chairs. They had to maneuver the sofas and dismantle bits to get them in. They were very jolly and very patient ....Thank you both...great work. ..NestWatson
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2 months ago
Excellent service in top up shop in Bath and quick delivery.
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2 months ago
Help by Steve at your pop up shop was really useful, and Steve and max who delivered our chair and stool assembled them well and were very p!easant. Thank you.
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2 months ago
Julia was very helpful with our purchase’s and Kris and Aaron were excellent delivery guys
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2 months ago
As ever, Hayes has proved excellent to deal with throughout, from decision making to delivery, dealing first with Alan in the shop and the excellent Jake and Sam doing the delivery and taking away the old sofas. Great to know that Hayes will attempt to see if the furniture could be of interest to a charity.
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2 months ago
Very good and competant sales people - Steve and Max delivered our bed. The sales person who sold us the bed was Alan, he was excellent. So knowledgeable and patient! thank you
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2 months ago
Our Stressless sofa (no pun intended here) was disassembled at our old house one day, and then reassembled at our new house a few days later. I had expected that someone would come to do this who actually knew how the sofa fitted together, but actually they didn't, and didn't even seem to know what they had come to our house to do that day, so I don't know if there is a breakdown in communications somewhere in TR Hayes' system. It would have also seemed a good idea to send the same team to do both ends of this job, but we had different guys each time. Some disconnection here on who is doing what and who the best person for the job is I think - even these small jobs matter when they are customer facing and leave an impression with the customer, who might have been a repeat customer, but of course this sort of experience can put them off. To be very honest, we had expected something a little more professional from a name like TR Hayes.
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2 months ago
TR Hayes sales person (Alan)was very patient with us as customers and gave us plenty of options before we made our choice. Your store/warehouse were very obliging and stored our purchase of a bed for an extended period while extensive building work was carried out in our home. A suitable delivery date was arranged when this work was completed. The two delivery persons (Sam and Jake) were very efficient, obliging and pleasant and efficiently installed the bed in position in the room.
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2 months ago
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2 months ago
Smooth and friendly process from beginning to end, new sofa looks gorgeous and delivered on time and carefully by Jake & Aaron.
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2 months ago
Sales team were knowledgeable and attentive. The delivery team Sam and Kris did an outstanding job as my property is difficult to find and has a challenging staircase. Sam assessed the situation and made a plan to get the furniture upstairs. We bought the furniture in December and it was delivered 17 June. This is an excessive amount of time to wait. Perhaps the manufacturer can improve its delivery cycle. We almost did not buy due to the long wait.
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2 months ago
The salesman, Ben, bent over backwards for us. He made it easy for us to change the product when we weren’t happy with our choice after delivery, thus reinforcing the decision to go for a local, trusted, shop with a great reputation, rather than buy the same product on the internet. On both deliveries, the delivery men (Jake and Aaron on the second occasion) were extremely polite, efficient, and cleared all rubbish away. Cannot recommend this shop highly enough.
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2 months ago
A pleasure to walk around store. No assistant following us. But, when we needed advice it was expertly given. Eventually decided on Stressless recliner. Delivered on time by two helpful guys, who made sure I understood how chair worked before leaving. Well done TRHayes!
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2 months ago
We were told 12 weeks for a chair - it arrived in two. Steve and Max delivered our two chairs and sofa efficiently and respectfully. Thank you
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