the most relevant positive review
We needed a new office chair, TRHayes were the only shop locally that has a good selection, set up in a designated area, with plenty of choice, at various prices.
Alan D, the salesman, gave us all the information and help that we needed. He made the purchase experience enjoyable! He arranged the delivery, which for our area was free of charge - a bonus.
The store contacted us the day before delivery, giving us the 2 hour time slot for delivery. This was very helpful.
Delivery was done the next day by Nate and Max. They assembled the chair, and put it in the study & explained how to work it. They were proficient, courteous and disposed of all packing materials. 10/10
The downside - we noticed that on one side of the chair back the stitching had caused some puckering of the leather. Overnight, in a warm room, there was no change. I photographed the chair, and went into the store. I explained to another salesman the issue, showed him the photo. He said it would be possible to exchange the chair & he would discuss it with Alan when he was back the following day.
This was all arranged, and we were given a date & time slot for delivery.
Steve, the delivery driver, came today. He had brought 2 identical chairs, so we could choose which one we wanted. He assembled the chair for us & explained how it worked & did a demonstration. He was extremely helpful and took the original purchase back to the store, together with all the packaging.
A very good service from Hayes. We have used them before and had good service & will do so again. Although there was a bit of a problem with the chair, it was quickly rectified with no quibble. Well done to all. Thank you.