trhayes.co.ukReviews

: 1,451Excellent

4.92

Reviews for trhayes.co.uk

352 verified reviews in the last 12 months

1,451 total reviews
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the most relevant positive review


7 months ago
We needed a new office chair, TRHayes were the only shop locally that has a good selection, set up in a designated area, with plenty of choice, at various prices. Alan D, the salesman, gave us all the information and help that we needed. He made the purchase experience enjoyable! He arranged the delivery, which for our area was free of charge - a bonus. The store contacted us the day before delivery, giving us the 2 hour time slot for delivery. This was very helpful. Delivery was done the next day by Nate and Max. They assembled the chair, and put it in the study & explained how to work it. They were proficient, courteous and disposed of all packing materials. 10/10 The downside - we noticed that on one side of the chair back the stitching had caused some puckering of the leather. Overnight, in a warm room, there was no change. I photographed the chair, and went into the store. I explained to another salesman the issue, showed him the photo. He said it would be possible to exchange the chair & he would discuss it with Alan when he was back the following day. This was all arranged, and we were given a date & time slot for delivery. Steve, the delivery driver, came today. He had brought 2 identical chairs, so we could choose which one we wanted. He assembled the chair for us & explained how it worked & did a demonstration. He was extremely helpful and took the original purchase back to the store, together with all the packaging. A very good service from Hayes. We have used them before and had good service & will do so again. Although there was a bit of a problem with the chair, it was quickly rectified with no quibble. Well done to all. Thank you.
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2 months ago
On 30 September 2021 I ordered a sofa bed. It finally arrived on 5 April 2022 and was the wrong size. I couldn’t believe that TR Hayes didn’t check that the item was correct when it arrived into your warehouse. It was therefore delivered and I immediately spotted it was too small, too small in fact by two sizes. I am sick and tired of hearing about European problems etc, etc, I appreciate there have been worldwide issues, but a lack of communication is not acceptable on the part of TR Hayes. I do not feel like a valued customer at all. I have had zero communication from TR Hayes. I have called several times to ask when my correct sofa bed is to be delivered and I’m told middle of June, which we’re now at. I bought another sofa the other week at your pop up store in the Southgate shopping area and enquired then if there was any news about the sofa. I have paid £1,329 for this sofa bed and I’m massively unimpressed by your total lack of customer service. It really isn’t up to me as the client to be ringing the store to be asking for an update on my order. I have heard nothing at any point from Bruce the sales man. He’s obviously thrilled he got his commission and doesn’t give a damn. I’ve bought quite a bit of stuff from TR Hayes and this really isn’t good enough. I have been the person doing all the chasing. I’ve been ringing and emailing TR Hayes. In fact I emailed a complaint yesterday and asked for the name of the Managing Director. Heard nothing back from them at all.
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Reviews for trhayes.co.uk

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1 year ago
I love shopping at TR Hayes because you always get great help and advice. The customer service is excellent. Both Phil in your sales team and Steve your delivery man were really friendly and helpful and made the whole process quick and easy. We will definitely be back to see you soon. Lucy from Bath
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1 year ago 
Simon in sales was always extremely helpful. Steve and Sam R made the delivery and were extremely polite, careful and very helpful in moving the old furniture out of the way before installing the new. We would have no problem in recommending them to anyone
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1 year ago 
100-% Thank you Suzanne Sales and Steve and Sam R. Delivery + Office Staff
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1 year ago
Thank you for your prompt and efficient service in delivery of our sofa. We are appreciative of Alan's assistance in our purchase. peter from Bradford on Avon
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1 year ago
Steve the delivery man was well-mannered, nothing was too much trouble, well done Steve, thank you very much for your courtesy!
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1 year ago 
We purchased a Luxaflex blind from you which was fitted by Simon. He was very efficient and the fitting was completely to our satisfaction. An excellent service from blind selection, payment, and fitting. Very satisfied customer.
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1 year ago
Ben in Contemporary was very knowledgable and kept us fully informed throughout manufacture and delivery. The delivery team of Steve and Sam R arrived on time and where very pleasant and efficient. We will use TR Hayes again.
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1 year ago
T R Hayes. What fantastic service - from the purchase through to the installation. Alan offered us a first class deal, arranged samples etc. - could not have wished for more. Delivery was arranged within the timescale given at time of order. Steve and Sam delivered and installed with great care and attention. And we live in W Sussex! We definitely recommend this company .
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1 year ago
Sales staff were helpful and knowledgeable. Delivery guys were efficient and took care to make sure we were happy with everything. The goods, whilst not cheap, are quality items which will hopefully look good for years to come!
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1 year ago
I have made a number of purchases from Hayes over the last few weeks. In every case, I have found staff on the shop floor courteous and helpful. All deliveries have been made on time and efficiently by young men who were friendly and skilled at their jobs. Overall I am well satisfied with the experience and delighted with my purchases. Thank you! Z. Brockington.
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