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Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
Phil from the Bath store was soooo helpful and attentive and after sitting on many sofas he directed us to an Ercol one which was perfect.
A special mention though for the delivery men Paul and Luke who were exceptional and had to rearrange various pieces of furniture for us and really couldn’t do enough for us
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2 Nov 2023
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Great service as always, delivered with a smile and very professional experience, thanks to Paul and Markus
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26 Oct 2023
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excellant service allround
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25 Oct 2023
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Bought a Vi-sprung electric bed delivered today by Sam and Jake who were very good and helpful
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25 Oct 2023
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Will in Sales and Jake and Sam delivering were each superb
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20 Oct 2023
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Excellent service from placing an order to delivery by helpful careful pleasant staff.
Delivery today by Jake and Sam on time with a smile.
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19 Oct 2023
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Excellent attentive service from start to finish. So good in this day & age to be able to go into a shop & get personal service. Thank you Will. Delivery team were great. Phoned to schedule delivery slot & arrived at agreed time with a smile on their faces. Thank you Kris, Marcus & Jake. Really pleased with all My recent purchases & I saved a fair amount of money in the sale.
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18 Oct 2023
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Great delivery service. Kris and Paul were very helpful and friendly and put our table and chairs together very professionally and took all the wrappings away with them. Thank you very much.
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10 Oct 2023
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Kris & Jake Were First Class In The Delivery Of Our 3 Chairs.
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3 Oct 2023
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We ordered sofas, mattress and office furniture
We ordered sofas, a mattress and office furniture.
From a sales point of view, Rebecca and Julia were great and from a delivery point of view, Kris, Paul and Jake were excellent, taking great care delivering and taking old items away from our first floor flat
Sam C and Jake delivered our new sofa bed smoothly and efficiently. They were very pleasant and professional. We are very happy with our choice of sofa bed.
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27 Sept 2023
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Fantastic service all round from TR Hayes
Phil was very knowledgeble about the mattresses we were looking at, and he went out of his way to make sure we were happy with every detail, when ordering. We were also very happy with the friendly, professional service provided by Kris and Jake who delivered the mattresses, and had to carry them up to the top floor of the house. The mattresses are top quality and extremly comfortable. Brilliant serivice all round.
As always great service, Ben was very efficient and helped us with our purchase of a new dining room table and chairs which was delivered by Kris and Paul with a smile. We would always recommend people to visit as you get good old fashioned customer service.
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20 Sept 2023
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Very helpful and knowledgeable staff.
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19 Sept 2023
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We were impressed by not only the quality and comfort of the furniture we bought, but also the delivery process - courtesy of Kris and Paul. They gave us plenty of notice of their ETA on the day of delivery, and carried the pieces in carefully and smoothly. Thank you both, and also Julia, who dealt with the sale in the first place and kindly accommodated our request for a somewhat delayed delivery date.
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12 Sept 2023
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Exceptional service
I have been buying from T R Hayes for 25 years plus! They are my number one destination when I need to replace furniture.
The staff are friendly, helpful and knowledgeable. Always happy to answer questions and advise.
Delivery was made by arrangement with a personal call from the warehouse manager , and a time slot was advised on the day of delivery, so no hanging about all day. The delivery team also called me to let me know that they were on the way to me. My furniture was carefully offloaded, all packaging removed and taken away.
The delivery team were very helpful and respectful of my home.
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8 Sept 2023
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Thank you for the prompt delivery of the Audubon Loveseat. It was delivered today with efficiency and courtesy by Kris and Markus. It was reassuring to deal with a shop that believes in old fashioned customer service.
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8 Sept 2023
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All aspects of the experience were excellent - the extensive range of furniture (sofas, side tables, coffee table, lamps), the helpful staff, being given plenty of time to make decisions (i.e. not being fussed over, but support offered when asked for), and a smooth delivery
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