Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
With many thanks to Caroline for her time, patience and friendliness to find me just the right sofa. Thankyou also to the Delivery Team, Steve and Kris, for delivering my sofa with a smile. A fabulous all round service. This is my second sofa from TR Hayes and an all round excellent service!
Report review
1 Jul 2023
Verified review
sleep easy
As ever, a pleasant and professional experience in the showroom. We quickly but confidently found the bed which suited our needs and purse. Thank you Phill. The predicted wait for delivery was accurate. A quick phone call before hand calmed our concerns over removal of the old kit. Steve and Paul, cheerful and helpful, carried the old furniture and stored it in the garage safely to await collection from the council at a later date.
Report review
28 Jun 2023
Verified review
Excellent sales staff and delivery staff.
Report review
27 Jun 2023
Verified review
Great service and friendly staff
Report review
27 Jun 2023
Verified review
Great experience
Phil the salesperson was very helpful, ordering samples and generally knowledgeable about the suite we were interested in. He was not at all pushy, no pressure to buy the suite, and no attempt to sell us any extras.
Steve and Kris, the delivery team were great. They carefully removed our old suite and then similarly carefully bought in and assembled our new suite. Both very pleasant, professional and friendly.
Overall a great experience.
Report review
26 Jun 2023
Verified review
Report review
24 Jun 2023
Verified review
Great experience from start to finish
Lucy was so helpful and patient from first contact right through to order, providing us every bit of information and plenty of photographs as we dithered about our choice! Steve & Kris were professional, careful and friendly as they installed the furniture, providing useful advice as they did. We've bought furniture from Hayes for many years and will again in the future.
Report review
23 Jun 2023
Verified review
First class attention and advice when choosing our furniture.
Prompt delivery service that was efficient with friendly courteous staff.
A good retail experience.
Report review
22 Jun 2023
Verified review
Its so easy to spend money with these guys. Everyone I deal with at Hayes is a perfect employee !
Thanks for advising on another order Mark and thanks to Kris and Paul for a prompt and efficient delivery.
Report review
21 Jun 2023
Verified review
Thank you T R Hayes
We needed a replacement mattress and the assistant,Sally, identified our needs, advised us on what would suit us and found a range of mattresses to choose from. She was patient, friendly and extremely helpful. We thought we would have to wait several weeks for delivery but the one we chose was found to be in stock. It was delivered today by Steve and Paul who took away the old mattress and installed the new one efficiently and in a friendly manner.
Report review
21 Jun 2023
Verified review
Ben is a superb sales person. Without him in the shop we likely would just have bought a bookshelf (£500). But, he was so good about pointing out other pieces and showing us cool features that we spent about £10,000. He was never pushy, but his level of knowledge is amazing.
Delivery by Steve & Paul was great. Very thoughtful and respectful of our property.
Report review
21 Jun 2023
Verified review
Excellent After Sales service
We purchased two sofas with the help of TRHayes sales team Caroline, Lucy and Simon.
Delivery was a little late - but the after sales service from Caroline was excellent.
The sofas are now happily installed and Delivery by Steve and Kris was faultless.
Report review
19 Jun 2023
Verified review
Recent purchase of furniture made very easy with the help of Phil and Steve in sales. In addition, thank you to Steve and Kris, the delivery guys who were helpful, efficient and very pleasant.
Report review
18 Jun 2023
Verified review
Great service
Mark was really helpful in finding a way for us to order something from clearance and something new to match. Steve and Paul delivered the sofa a week later and despite unpacking to find an error they whizzed back to the shop and were back with the correct item within an hour.
Report review
17 Jun 2023
Verified review
House move successfully completed
We have recently moved to a new build house and have needed carpets and furniture. Hayes have such a wide selection of product ranges and their staff are very knowledgeable and friendly. We dealt with Julia who helped us through the ordering process and ensured we has the whole choice of fabric samples etc.
We were given an expected delivery period and our furniture arrived very near to the given date. Delivery was by Steve and Paul who were most helpful and spent time assembling our table and chairs before carrying in sofas and bedroom furniture. All this on a very hot day with no complaints!
Good service and a fair price. Quite rare these days.
Report review
13 Jun 2023
Verified review
Knowledgeable and attentive staff
An enjoyable shopping experience a large number of displays allowing a high degree of choice in styles and colours. Sales person - Julia
Professional delivery service by Steve & Jake
Report review
13 Jun 2023
Verified review
The two men Steve and Jake were very helpful when delivering our chair. Also Suzanne the sales person was really helpful too.
Report review
12 Jun 2023
Verified review
A great delivery experience
The delivery team, Kris and Paul, who delivered our mattress, were very careful and helpful. They removed our old mattress with care (in a tight space) and helped us put our mattress-protector on the new mattress.
Report review
11 Jun 2023
Verified review
I really enjoyed looking around the store, the displays are excellent. I received good customer service with both Rachel and Phil.
The delivery by Steve and Nate was nice and undertaken quickly.
Overall pleased with purchase and service. Thank you.
Report review
9 Jun 2023
Verified review
Friendly, professional staff. Good range of stock to choose from . Local business
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.