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Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
Julia was extremely helpful when we we buying a new mattress. Steve and Paul delivered it today. I can only say it is such a pleasure dealing with Hayes who employ such delightful staff.
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3 Aug 2023
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Excellent service and delivery
The sales person (Julia) spent plenty of time with me explaining the different types of mattresses. The price was good.
The mattress arrived two weeks later delivered by Steve and Paul. I live on the top floor and they efficiently carried the new mattress up all those stairs in good humour.
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2 Aug 2023
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Exceptional care, value and service
We purchased a lift/recline chair for my mother, Steve B took us through all the options and gave great and friendly advice and information on fit, size and function, with no hurry or pressure leading to Mum purchasing the perfect chair for her needs. Subsequent delivery to the house by Steve and Paul was on time, courteous and efficient, spending time to ensure Mum understood the functions and carefully placing the furniture in the living room. Great customer service, thank you!
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2 Aug 2023
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Very efficient, courteous and good at problem-solving. Thank you Steve and Paul
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1 Aug 2023
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New table delivery
Ben in contemporary was very helpful in the purchase process and all the staff in the store were friendly. Sam and Jake were great on delivery day, quick and efficient.
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30 Jul 2023
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Delivery team Kris and Paul excellent
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29 Jul 2023
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Excellent service from Phil in sales. Stewart, Jake & Paul on delivery
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24 Jul 2023
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Phil our sales person was very knowledgeable and gave us plenty of time to choose the style we wanted. Steve and Jake arrived on time, were polite and efficient, then carried everything upstairs without a moan before expertly putting it all together. Excellent!
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20 Jul 2023
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I enjoyed everything about it
I enjoyed everything about the shopping experience. The assistant Julia was really knowledgeable and helpful and the delivery guys Steve and Nate were excellent. They took out the old bed and put in the new bed in no time at all. Flawless.
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19 Jul 2023
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EXCELLENT SERVICE AND ADVICE THROUGHOUT THE PROCESS. GOOD PRICE AND BRITISH MADE SOFAS. DELIVERY WELL MANAGED AND KRIS AND PAUL WERE POLITE AND EFFICEIENT. GETTING LARGE SOFAS THROUGH SMALL GAPS WITH EASE. ALL PACKAGING TAKEN AWAY.
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19 Jul 2023
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Outstanding service from purchasing to delivery
It's an absolute pleasure shopping here. Ben in the Contemporary Showroom is nothing short of fantastic. He was so understanding and helpful when my flat purchase was delayed and kindly helped to change my delivery date. Julia in the Bed Department was extremely knowledgeable and helpful and Paul and Nate who delivered my beds and dining table took time and trouble with getting the pieces into place. And they also called when they said they were going to! Very happy with great service.
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17 Jul 2023
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New bed ordered and delivered by TR Hayes.
When we visited the bed department to try to decide on our next bed we received fantastic knowledgeable, attentive and patient support from Rebecca. Finnaly we choose a Mammoth bed.
Just had delivery from Steve and Paul who contacted us week before to confirm time period on chosen day and then on the morning of delivery another call from Steve saying will arrive in about an hour. They moved and fitted bed swiftly, politely and moved it into our preferred position. All packaging was removed and no trace of their visit!
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14 Jul 2023
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This is a wonderful shop - very helpful staff and a great range of furniture and accessories. It makes all the difference to see the range before purchasing- and best of all the service is really great! I would highly recommend them!
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8 Jul 2023
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Recently TR Hayes (Sam & Jake) delivered 4 new furniture items to my home. Their approach was to firstly establish the location inside my home for the new items and then to unpack and clean off any dust inside their delivery truck before carefully moving said items into my home. The job was performed professional by Sam and Jake and without any damage to either my house or to the new furniture items.
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7 Jul 2023
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Fantastic selection of products & really knowledgeable & friendly staff. Beautiful new corner sofa & rug delivered today by couple of friendly, helpful guys!
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6 Jul 2023
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Informed advice from staff, and very helpful delivery drivers.
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6 Jul 2023
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Excellent Service
We had excellent service from your sales consultant Julia. Nothing was too much trouble she went above and beyond to ensure we chose the furniture most suited to our needs offering a range of products and she was very knowledgable.
Sam and Jake delivered our items with the utmost care and were very polite and pleasant.
These people are an asset to your company. I would highly recommend your store based on the service I received.
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3 Jul 2023
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An excellent experience shopping, which we have found is unfortunately a rarity. Thank you all.
We had purchased a riser/recliner in the recent sale and found the lady who helped us very supportive and patient whilst we made our decision her name was Rebecca.
We then had phone calls with a young lady about our delivery again we were treated in a caring and helpful manner.
Our chair was delivered last Thursday by Steve and Kris who couldn’t have been more helpful in positioning the chair exactly where we wanted. They were also extremely good at demonstrating all the buttons on the control which was a huge help. They also offered to help my husband with our G Plan sofa which needed to be taken apart before the charity people collected it.
From start to finish our whole experience was extremely positive.
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3 Jul 2023
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Mattress purchase and delivery
Julia was knowledgeable, helpful and anxious to oblige when we visited the store to make our mattress selection. Kris and Paul made the delivery exactly as arranged by her at the outset in a cheerful, competent fashion and we could not be happier with our experience of this and all our previous associations with TRHayes personnel over many many years.
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