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Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
Very pleased with all the staff who dealt with us (Rebecca & another lady) also Sam & Steve who delivered the chairs. It was nice to be treated like a customer should be. Many thanks.
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13 Jun 2023
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Knowledgeable and attentive staff
An enjoyable shopping experience a large number of displays allowing a high degree of choice in styles and colours. Sales person - Julia
Professional delivery service by Steve & Jake
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22 May 2023
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Your delivery men Steve and Kris were very kind, professional and polite. It was a pleasure to meet them and I wish them both well with their careers within your establishment.
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7 Sept 2023
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Excellent advice and service. Lots of choice and really competitive prices. Prompt delivery to Weymouth. Welcoming and friendly service. Thank you Rebecca, Lucy, Steve & Paul
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11 Nov 2023
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New Bruno dining table and Sanzio swivel chairs delivered yesterday. Furniture looks fantastic in our kitchen/diner and delivery staff were very helpful and professional
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1 Aug 2023
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New table delivery
Ben in contemporary was very helpful in the purchase process and all the staff in the store were friendly. Sam and Jake were great on delivery day, quick and efficient.
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16 Apr 2024
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Excellent Bed Purchase
Expert and knowledgeable advice was provided in selecting a bed from a wide range of well reputable makes.
Frank and Joe delivered the bed and assembled it very well.
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23 Jun 2023
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First class attention and advice when choosing our furniture.
Prompt delivery service that was efficient with friendly courteous staff.
A good retail experience.
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30 May 2023
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Excellent sales lady , so helpful. we found choosing a new mattress very difficult.
Delivery men Kris and Nate helpful and polite.
a really good shop to deal with.
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18 May 2023
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Great experience from start to finish
The whole experience from instore assistance , through to delivery was exemplary. We are really happy with the products, the service and would recommend T R Hayes.
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1 Sept 2023
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Excellent service
From Phil B in sales, to Pall? and Nato, who delivered the sofas to a less than easily accessible house, everyone was helpful, polite and totally professional.
Sam C and Jake delivered our new sofa bed smoothly and efficiently. They were very pleasant and professional. We are very happy with our choice of sofa bed.
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7 Jul 2023
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Fantastic selection of products & really knowledgeable & friendly staff. Beautiful new corner sofa & rug delivered today by couple of friendly, helpful guys!
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23 Nov 2023
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PRODUCTS VERY COMPETATIVELY PRICED AND GOOD ALL ROUND SERVICE
DELIVERY ON TIME AND VERY HELPFUL DELIVERY MEN.
WILL DEFINATELY GO TO T.R. HAYES AGAIN
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17 May 2023
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Great experience!
Helpful sales person especially Elaine and professional delivery team. Compliment to Steve & Sam , they are well care my needs.
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10 Aug 2023
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Good friendly service and response times with Julia. Delivery service equally good with fast and efficient assembly of furniture by Sam and Jake
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6 Jun 2023
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The whole shopping and delivery experience with this company was first class. A pleasure to deal with, good 'old fashioned' quality service .
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20 Oct 2023
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Excellent service from placing an order to delivery by helpful careful pleasant staff.
Delivery today by Jake and Sam on time with a smile.
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5 Sept 2023
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Everyone I dealt with were super friendly and very helpful. A lovely experience. Ben and Steve the delivery boys were wonderful.
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29 Aug 2023
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The staff were friendly and helpful. The delivery men were very helpful.
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