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Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
The service you receive from Hayes is…just exactly what you hope for, but is sadly lacking a lot nowadays in retail. Well done!
The service you receive from Hayes is brilliant....good old fashioned courtesy, helpfulness and great knowledge of their ranges. Elaine, then Steve and Jake delivering our new chairs are all a credit to you!
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15 Aug 2023
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Helpful staff and efficient processes
Phil was very helpful, supporting us in working through the options and fabrics for our two sofas.
The ordering and delivery scheduling process worked smoothly.
Steve and Jake provided a good humoured and efficient delivery service, cheerfully assembling and carrying the sofas to their 1st floor destination.
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13 Aug 2023
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selecting and ordering a new mattress and divan was made easy dealing with Rebecca. we were told approx how long the order would take and telephoned with due delivery date and expected time. delivery was no problem and both delivery men were careful and helpful.
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12 Aug 2023
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Nate and Sam were spot on!
We had a new mattress delivered by Nate and Sam on Thursday. They arrived within the time frame we had been notified of. They were two very pleasant, personable chaps who had no complaints about dragging a used mattress down the stairs and hoisting a new, heavy one back up. Both cheerful and pleasant to have in the house.
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11 Aug 2023
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Sam and Nathan great customer service
I have bought a number of pieces from TR Hayes over the years, their high quality products and friendly professional staff are the reason I return.
I want to particularly say a big thank you to Sam and Nathan for their excellent delivery service. The care they provided in delivering a number of items was second to non. They really are incredible assets to the company.
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10 Aug 2023
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Good friendly service and response times with Julia. Delivery service equally good with fast and efficient assembly of furniture by Sam and Jake
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10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
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9 Aug 2023
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Excellent service both in the shop and afterwards
When we were choosing a new bed Julia took us through all the options in a calm and relaxed way and answered all our questions. We felt under no pressure to make a purchase. The bed was delivered by Paul and Nate in a very professional manner. They were excellent at working out how to get the bed base round the corner at the bottom of the stairs. They even moved plants and pictures to ensure no damage was done. We will certainly be choosing Hayes again.
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7 Aug 2023
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Our original order of floor lamps was unavailable. Ben found a replacement.
The floor lamps were delivered an assembled by Sam & Paul. I had received a call to say they would be arriving in 20 minutes, perfect timing for me to pop home from work. Sam & Paul were very polite, efficient and said if we have any problems just to give a call. Also discovered they deliver all over the country, not just in the Bath area. Lovely guys and a pleasure to have deliver our lamps.
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4 Aug 2023
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Excellent servic
Service was good, range of items excellent.
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4 Aug 2023
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Excellent service and delivery
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3 Aug 2023
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Julia was extremely helpful when we we buying a new mattress. Steve and Paul delivered it today. I can only say it is such a pleasure dealing with Hayes who employ such delightful staff.
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3 Aug 2023
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Excellent service and delivery
The sales person (Julia) spent plenty of time with me explaining the different types of mattresses. The price was good.
The mattress arrived two weeks later delivered by Steve and Paul. I live on the top floor and they efficiently carried the new mattress up all those stairs in good humour.
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2 Aug 2023
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Exceptional care, value and service
We purchased a lift/recline chair for my mother, Steve B took us through all the options and gave great and friendly advice and information on fit, size and function, with no hurry or pressure leading to Mum purchasing the perfect chair for her needs. Subsequent delivery to the house by Steve and Paul was on time, courteous and efficient, spending time to ensure Mum understood the functions and carefully placing the furniture in the living room. Great customer service, thank you!
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2 Aug 2023
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Very efficient, courteous and good at problem-solving. Thank you Steve and Paul
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1 Aug 2023
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New table delivery
Ben in contemporary was very helpful in the purchase process and all the staff in the store were friendly. Sam and Jake were great on delivery day, quick and efficient.
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30 Jul 2023
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Delivery team Kris and Paul excellent
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29 Jul 2023
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Excellent service from Phil in sales. Stewart, Jake & Paul on delivery
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24 Jul 2023
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Phil our sales person was very knowledgeable and gave us plenty of time to choose the style we wanted. Steve and Jake arrived on time, were polite and efficient, then carried everything upstairs without a moan before expertly putting it all together. Excellent!
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20 Jul 2023
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I enjoyed everything about it
I enjoyed everything about the shopping experience. The assistant Julia was really knowledgeable and helpful and the delivery guys Steve and Nate were excellent. They took out the old bed and put in the new bed in no time at all. Flawless.
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