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Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
Phil helped us to find some lovely new sitting room furniture which has been expertly delivered by Sam and Jake. A minor discrepancy was very quickly and efficiently resolved and we would not hesitate to use T R Hayes again.
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24 May 2023
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Ben the salesman was more than helpful. Steve & Chris who delivered my goods was polite, helpful and made sure everything was satisfactory with my goods. Could not ask for better service.
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24 May 2023
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Julia was very helpful and knowledgeable,she knew her beds!
From the moment I opened my door to Jake and Sam they couldn’t have been more helpful and pleasant. I thought there might have been lots of sucking in breath and saying ooh we can’t do this but no they dissembled old bed quickly and carefully as was build of new bed. I’ll definitely visit Hayes again.
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22 May 2023
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Sam and Jake delivered our table and chairs this morning. Very polite and efficient. Excellent customer service at TR Hayes
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22 May 2023
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Your delivery men Steve and Kris were very kind, professional and polite. It was a pleasure to meet them and I wish them both well with their careers within your establishment.
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21 May 2023
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Good Friendly Service
Caroline the sales assistant was very friendly and helpful.
Steve and Jake assembled chair very efficiently
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19 May 2023
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Knowledgable staff and brilliant service. And such an amazing stock
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18 May 2023
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Great experience from start to finish
The whole experience from instore assistance , through to delivery was exemplary. We are really happy with the products, the service and would recommend T R Hayes.
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17 May 2023
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Quality Service we have come to expect.
Excellent company to deal with. Quality service from buying to delivery. Well done Julia, Steve and Sam.
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17 May 2023
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Great experience!
Helpful sales person especially Elaine and professional delivery team. Compliment to Steve & Sam , they are well care my needs.
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16 May 2023
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Great Delivery from Jake and Nate and really happy with our new table and chairs!
Caroline was fabulous too!
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12 May 2023
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Excellent staff
The sales team are attentive, helpful, know their stock and very good on finalising a price. The delivery guys were also brilliant-respectful of neighbours with where they parked, good fun and clean and tidied up all the packaging.
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12 May 2023
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Professional, friendly, but not pushy, staff who guided us through with clear details and assistance on our choice of sofas.
We did have to wait several weeks over our stated estimated delivery time but are very pleased with our choice and do understand certain problems are always out of control and the communication was very professionally, with a call the day before delivery and the driver keeping in touch on the day.
Our furniture was delivered by Kris and Paul who were professional, friendly and respectful. I would definitely use T R Hayes again.
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9 May 2023
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Very efficient delivery of table by Sam and Nate.
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9 May 2023
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Good deals at Hayes
We bought an ex display bed from Hayes, the staff were really friendly and helpful and the delivery drivers installed it for us quickly and professionally. Thanks very much!
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9 May 2023
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Great service from sales and delivery staff
Ben Greenwood was fantastic at helping us choose the fabric and look of our chair. We entered the shop knowing which style we wanted but his help was greatly appreciated.
Kris and Paul were courteous, helpful , efficient and knowledgeable when delivering and putting together the chair.
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9 May 2023
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We found exactly what we were looking for during our visit to the showroom and Julia the sales assistant was very helpful throughout our decision making process. Delivery and installation of our chairs was conducted smoothly and efficiently by Kris and Paul who did a great job.
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