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Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
Ben is a superb sales person. Without him in the shop we likely would just have bought a bookshelf (£500). But, he was so good about pointing out other pieces and showing us cool features that we spent about £10,000. He was never pushy, but his level of knowledge is amazing.
Delivery by Steve & Paul was great. Very thoughtful and respectful of our property.
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21 Jun 2023
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Excellent After Sales service
We purchased two sofas with the help of TRHayes sales team Caroline, Lucy and Simon.
Delivery was a little late - but the after sales service from Caroline was excellent.
The sofas are now happily installed and Delivery by Steve and Kris was faultless.
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19 Jun 2023
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Recent purchase of furniture made very easy with the help of Phil and Steve in sales. In addition, thank you to Steve and Kris, the delivery guys who were helpful, efficient and very pleasant.
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18 Jun 2023
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Great service
Mark was really helpful in finding a way for us to order something from clearance and something new to match. Steve and Paul delivered the sofa a week later and despite unpacking to find an error they whizzed back to the shop and were back with the correct item within an hour.
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17 Jun 2023
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House move successfully completed
We have recently moved to a new build house and have needed carpets and furniture. Hayes have such a wide selection of product ranges and their staff are very knowledgeable and friendly. We dealt with Julia who helped us through the ordering process and ensured we has the whole choice of fabric samples etc.
We were given an expected delivery period and our furniture arrived very near to the given date. Delivery was by Steve and Paul who were most helpful and spent time assembling our table and chairs before carrying in sofas and bedroom furniture. All this on a very hot day with no complaints!
Good service and a fair price. Quite rare these days.
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13 Jun 2023
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Knowledgeable and attentive staff
An enjoyable shopping experience a large number of displays allowing a high degree of choice in styles and colours. Sales person - Julia
Professional delivery service by Steve & Jake
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13 Jun 2023
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The two men Steve and Jake were very helpful when delivering our chair. Also Suzanne the sales person was really helpful too.
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12 Jun 2023
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A great delivery experience
The delivery team, Kris and Paul, who delivered our mattress, were very careful and helpful. They removed our old mattress with care (in a tight space) and helped us put our mattress-protector on the new mattress.
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11 Jun 2023
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I really enjoyed looking around the store, the displays are excellent. I received good customer service with both Rachel and Phil.
The delivery by Steve and Nate was nice and undertaken quickly.
Overall pleased with purchase and service. Thank you.
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9 Jun 2023
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Friendly, professional staff. Good range of stock to choose from . Local business
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8 Jun 2023
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Delivery to London, fantastic happy service
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8 Jun 2023
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Delivery to a difficult situation in Devon , completed with smiles and offers to do anything else
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8 Jun 2023
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Excellent service in the shop, both before and after sale by Mark. Also excellent service and manner of Steve and Nate in the delivery team. Good Knowledge and advice from Mark and prompt action regarding a minor product issue.
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6 Jun 2023
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The whole shopping and delivery experience with this company was first class. A pleasure to deal with, good 'old fashioned' quality service .
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5 Jun 2023
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Very helpful sales assistance and delivery.
Very helpful sales assistance, two sofas delivered promptly by Jake and Nate who were efficient, friendly and careful.
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5 Jun 2023
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Thank you to Jake and Nate for assembling our new Ercol double bed. They were efficient and courteous.
TR Hayes has gone above and beyond to make sure a slight hiccup in mattress supply was solved quicker than expected and I was kept informed of progress throughtout.
Thank you.
Marianne
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4 Jun 2023
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Always very helpful and informative in store, goods arrived ahead of scheduled date and was delivered by jake and Nate. They got my sofa unit unpacked and installed quickly, with care and removed all the rubbish. Very nice guys thank you
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2 Jun 2023
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TR Hayes 5 * review
TR Hayes staff were all exceptionally helpful in the sales department of the contemporary store and in the bed sales area. They have an amazing, interesting and varied range of furniture.
The delivery team of Steve and Paul went above and beyond with a particularly difficult instalment of the super king size bed. Steve was amazing and if it hadn’t been for his sheer grit and determination the mattress would have never got up the stairs. Unfortunately he hurt his back in the process and we hope he makes a speedy and full recovery
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2 Jun 2023
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A massive thank you to the TR HAYES team for their service so far! From Lucy to help with our orders to Jake and Nate who delivered our Ottoman storage bench today, it’s been a pleasure! Looking forward to our carpets getting fitted too! Jake and Nate here’s the extra ⭐️ for your service today!
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2 Jun 2023
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Great Service
Over the last 10 years we have purchased at least eight pieces of bedroom furniture from our favourite Bath store, all with matching handles.
Unfortunately two of these handles snapped in half recently and we visited TR Hayes to establish where we could source replacements.
Simon at the Store took responsibility for finding additional handles, ordering them and ensuring they were posted direct to ourselves.
So pleased yet again, as my family and friends have always been with Hayes.
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