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Top positive review
10 Aug 2023
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We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
EXCELLENT SERVICE AND ADVICE THROUGHOUT THE PROCESS. GOOD PRICE AND BRITISH MADE SOFAS. DELIVERY WELL MANAGED AND KRIS AND PAUL WERE POLITE AND EFFICEIENT. GETTING LARGE SOFAS THROUGH SMALL GAPS WITH EASE. ALL PACKAGING TAKEN AWAY.
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19 Jul 2023
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Outstanding service from purchasing to delivery
It's an absolute pleasure shopping here. Ben in the Contemporary Showroom is nothing short of fantastic. He was so understanding and helpful when my flat purchase was delayed and kindly helped to change my delivery date. Julia in the Bed Department was extremely knowledgeable and helpful and Paul and Nate who delivered my beds and dining table took time and trouble with getting the pieces into place. And they also called when they said they were going to! Very happy with great service.
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17 Jul 2023
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New bed ordered and delivered by TR Hayes.
When we visited the bed department to try to decide on our next bed we received fantastic knowledgeable, attentive and patient support from Rebecca. Finnaly we choose a Mammoth bed.
Just had delivery from Steve and Paul who contacted us week before to confirm time period on chosen day and then on the morning of delivery another call from Steve saying will arrive in about an hour. They moved and fitted bed swiftly, politely and moved it into our preferred position. All packaging was removed and no trace of their visit!
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14 Jul 2023
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This is a wonderful shop - very helpful staff and a great range of furniture and accessories. It makes all the difference to see the range before purchasing- and best of all the service is really great! I would highly recommend them!
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8 Jul 2023
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Recently TR Hayes (Sam & Jake) delivered 4 new furniture items to my home. Their approach was to firstly establish the location inside my home for the new items and then to unpack and clean off any dust inside their delivery truck before carefully moving said items into my home. The job was performed professional by Sam and Jake and without any damage to either my house or to the new furniture items.
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7 Jul 2023
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Fantastic selection of products & really knowledgeable & friendly staff. Beautiful new corner sofa & rug delivered today by couple of friendly, helpful guys!
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6 Jul 2023
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Informed advice from staff, and very helpful delivery drivers.
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6 Jul 2023
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Excellent Service
We had excellent service from your sales consultant Julia. Nothing was too much trouble she went above and beyond to ensure we chose the furniture most suited to our needs offering a range of products and she was very knowledgable.
Sam and Jake delivered our items with the utmost care and were very polite and pleasant.
These people are an asset to your company. I would highly recommend your store based on the service I received.
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3 Jul 2023
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An excellent experience shopping, which we have found is unfortunately a rarity. Thank you all.
We had purchased a riser/recliner in the recent sale and found the lady who helped us very supportive and patient whilst we made our decision her name was Rebecca.
We then had phone calls with a young lady about our delivery again we were treated in a caring and helpful manner.
Our chair was delivered last Thursday by Steve and Kris who couldn’t have been more helpful in positioning the chair exactly where we wanted. They were also extremely good at demonstrating all the buttons on the control which was a huge help. They also offered to help my husband with our G Plan sofa which needed to be taken apart before the charity people collected it.
From start to finish our whole experience was extremely positive.
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3 Jul 2023
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Mattress purchase and delivery
Julia was knowledgeable, helpful and anxious to oblige when we visited the store to make our mattress selection. Kris and Paul made the delivery exactly as arranged by her at the outset in a cheerful, competent fashion and we could not be happier with our experience of this and all our previous associations with TRHayes personnel over many many years.
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2 Jul 2023
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Fabulous Service
With many thanks to Caroline for her time, patience and friendliness to find me just the right sofa. Thankyou also to the Delivery Team, Steve and Kris, for delivering my sofa with a smile. A fabulous all round service. This is my second sofa from TR Hayes and an all round excellent service!
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1 Jul 2023
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sleep easy
As ever, a pleasant and professional experience in the showroom. We quickly but confidently found the bed which suited our needs and purse. Thank you Phill. The predicted wait for delivery was accurate. A quick phone call before hand calmed our concerns over removal of the old kit. Steve and Paul, cheerful and helpful, carried the old furniture and stored it in the garage safely to await collection from the council at a later date.
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28 Jun 2023
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Excellent sales staff and delivery staff.
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27 Jun 2023
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Great service and friendly staff
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27 Jun 2023
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Great experience
Phil the salesperson was very helpful, ordering samples and generally knowledgeable about the suite we were interested in. He was not at all pushy, no pressure to buy the suite, and no attempt to sell us any extras.
Steve and Kris, the delivery team were great. They carefully removed our old suite and then similarly carefully bought in and assembled our new suite. Both very pleasant, professional and friendly.
Overall a great experience.
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26 Jun 2023
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24 Jun 2023
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Great experience from start to finish
Lucy was so helpful and patient from first contact right through to order, providing us every bit of information and plenty of photographs as we dithered about our choice! Steve & Kris were professional, careful and friendly as they installed the furniture, providing useful advice as they did. We've bought furniture from Hayes for many years and will again in the future.
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23 Jun 2023
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First class attention and advice when choosing our furniture.
Prompt delivery service that was efficient with friendly courteous staff.
A good retail experience.
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22 Jun 2023
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Its so easy to spend money with these guys. Everyone I deal with at Hayes is a perfect employee !
Thanks for advising on another order Mark and thanks to Kris and Paul for a prompt and efficient delivery.
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21 Jun 2023
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Thank you T R Hayes
We needed a replacement mattress and the assistant,Sally, identified our needs, advised us on what would suit us and found a range of mattresses to choose from. She was patient, friendly and extremely helpful. We thought we would have to wait several weeks for delivery but the one we chose was found to be in stock. It was delivered today by Steve and Paul who took away the old mattress and installed the new one efficiently and in a friendly manner.
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