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Top positive review
10 Aug 2023
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We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
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Reviews for trhayes.co.uk
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8 Sept 2023
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All aspects of the experience were excellent - the extensive range of furniture (sofas, side tables, coffee table, lamps), the helpful staff, being given plenty of time to make decisions (i.e. not being fussed over, but support offered when asked for), and a smooth delivery
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8 Sept 2023
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Buying furniture is never straightforward for us, however Ben made the experience so easy with care and attention and all the guidance required. Thank you (Steve & Paul) for a first class delivery.
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7 Sept 2023
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So much choice and helpful friendly staff
Rebecca was very patient and helpful to show every sofa available, there was a lot to choose from, until I found the perfect ones.
Steve and Paul delivered on a very hot day with care and made sure to put the sofas exactly where I wanted them. So helpful and friendly,.
Only place I go to, bought bedroom furniture 2 years ago, my first snd o ly choice for sofas,
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7 Sept 2023
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Excellent advice and service. Lots of choice and really competitive prices. Prompt delivery to Weymouth. Welcoming and friendly service. Thank you Rebecca, Lucy, Steve & Paul
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5 Sept 2023
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Excellent Service
We have purchased a good few items of furniture over the years, and have always found the service to be excellent. Today we received a new dining table, and once again everything was faultless Paul and Steve who delivered the item and put the table together were excellent. Wouldn't hesitate to use Hayes again!
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5 Sept 2023
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Everyone I dealt with were super friendly and very helpful. A lovely experience. Ben and Steve the delivery boys were wonderful.
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1 Sept 2023
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Excellent service
From Phil B in sales, to Pall? and Nato, who delivered the sofas to a less than easily accessible house, everyone was helpful, polite and totally professional.
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30 Aug 2023
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Thank you Simon for calmly
and efficiently resolving an issue I had with a mattress collection today, it was swiftly delivered by two very polite efficient drivers. Many thanks again Simon.
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30 Aug 2023
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Really helpful,well informed sales assistant,Julia,prevented me making a costly mistake with her expert advice. Steve and Paul removed the old mattress and were kind and helpful when the replacement for the damaged mattress was brought. Excellent.
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30 Aug 2023
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Dining room chairs
Very happy with our new dining room chairs they match perfectly with our table.
They did take longer to arrive than first quoted when we purchased them but are worth the wait. Maybe a short message would be good to keep customers up to date with delivery times.
Delivery on the day by Steve and Sam was excellent.
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29 Aug 2023
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The staff were friendly and helpful. The delivery men were very helpful.
I do object to you making it difficult to opt out cookies
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27 Aug 2023
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Some confusion over the delivery date, but everything was quickly resolved, and Jake and Nate, who delivered our furniture were efficient, helpful, and rather witty.
Furniture is fine as well.
Hope they can get our next sofas for the sun room sooner than quoted!
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27 Aug 2023
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I have just had my parker knoll furniture delivered by Sam and Steve really lovely guys unpacked everything and made sure I was perfectly happy .I also had excellent customer service from Julie who went above and beyond with everything I wanted to know .I have a problem with the chair legs being a different colour to what was ordered Julia has been really helpful in sorting this out for me .Many Thanks
I would like to commend Steve and his partner, Sarah, for the the very smooth delivery of a recliner chair to my home in Cornwall. The delivery was efficient and they were both extremely pleasant. Although there were no other deliveries on the way, Hayes fulfilled their contract by sending a van over 200 miles just to deliver a chair. So thanks to Hayes and Steve. Sheila Percival
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25 Aug 2023
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Highly recommended.
Excellent quality and product range backed up with top notch service.
A pleasure to do business with.
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24 Aug 2023
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Fantastic service all round
Good price and kept us informed of delivery dates all the way through
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24 Aug 2023
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We were treated with the utmost courtesy both in store and on delivery. We are delighted with the items and the value for money.
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24 Aug 2023
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Great customer service
Having recently bought a new bed I found everyone that I dealt with to be helpful especially the delivery department from the man organising the schedule to the delivery guys, Steve and Nate who were courteous, professional and extremely helpful. Would definitely recommend this company.
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21 Aug 2023
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Very pleased with all the staff who dealt with us (Rebecca & another lady) also Sam & Steve who delivered the chairs. It was nice to be treated like a customer should be. Many thanks.
TR Hayes has been amazing from buying products, holding in storage through to the delivery.
The sales staff are helpful, knowledgeable and not pushy, this shop has everything I needed to look at with multiple choices.
Arranging delivery was amazingly easy, with phones returned when promised.
We had an issue (at our end), which meant the goods could not be delivered straight away, TR Hayes held these goods we purchased until we need them, this went on for months, shop has been more than helpful.
Delivery of goods, wow, Steve and Jake were fantastic. Polite, kind, helpful, cleaned up after themselves. They were supper nice to both my dogs, who were helping put the delivery together :-)
Thank you TR Hayes, we will be back when we need more goods.
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