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Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
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Reviews for trhayes.co.uk
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12 May 2023
Verified review
Excellent staff
The sales team are attentive, helpful, know their stock and very good on finalising a price. The delivery guys were also brilliant-respectful of neighbours with where they parked, good fun and clean and tidied up all the packaging.
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12 May 2023
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Professional, friendly, but not pushy, staff who guided us through with clear details and assistance on our choice of sofas.
We did have to wait several weeks over our stated estimated delivery time but are very pleased with our choice and do understand certain problems are always out of control and the communication was very professionally, with a call the day before delivery and the driver keeping in touch on the day.
Our furniture was delivered by Kris and Paul who were professional, friendly and respectful. I would definitely use T R Hayes again.
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9 May 2023
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Very efficient delivery of table by Sam and Nate.
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9 May 2023
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Good deals at Hayes
We bought an ex display bed from Hayes, the staff were really friendly and helpful and the delivery drivers installed it for us quickly and professionally. Thanks very much!
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9 May 2023
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Great service from sales and delivery staff
Ben Greenwood was fantastic at helping us choose the fabric and look of our chair. We entered the shop knowing which style we wanted but his help was greatly appreciated.
Kris and Paul were courteous, helpful , efficient and knowledgeable when delivering and putting together the chair.
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9 May 2023
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We found exactly what we were looking for during our visit to the showroom and Julia the sales assistant was very helpful throughout our decision making process. Delivery and installation of our chairs was conducted smoothly and efficiently by Kris and Paul who did a great job.
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7 May 2023
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Quality product, excellent advice and information and good communication with sales person Simon , excellent delivery information and personel Kris and Nathan
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5 May 2023
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Recently purchased a new mattress c/o Julia who was most helpful.
Waited longer than hoped for delivery but Stuart and Bruce pulled out all the
stops when there was a hitch with delivery date and proved once again that if
you deal with TR Hayes, as we have done over several years, you can expect
first class attention to customer service.
Personal service that is always spot on - great advice and great products!
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3 May 2023
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A wonderful local independent store!
Supporting a local independent is important to us so TRHayes was a must when we needed a new bed and mattress. Steve was incredibly helpful (and patient!) while we chose the bed in the wonderfully rabbit-warren esque store. Kris and Paul were prompt, friendly, efficient (and strong!) on delivery day. A great experience all round!
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3 May 2023
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Steve and Nate are a credit to your company. They were both very polite and considerate. They put together our chairs efficiently and took all rubbish away!!
Well done TR Hayes
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