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Top positive review
10 Aug 2023
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We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
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Reviews for trhayes.co.uk
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9 Jun 2023
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Friendly, professional staff. Good range of stock to choose from . Local business
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8 Jun 2023
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Delivery to London, fantastic happy service
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8 Jun 2023
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Delivery to a difficult situation in Devon , completed with smiles and offers to do anything else
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8 Jun 2023
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Excellent service in the shop, both before and after sale by Mark. Also excellent service and manner of Steve and Nate in the delivery team. Good Knowledge and advice from Mark and prompt action regarding a minor product issue.
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6 Jun 2023
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The whole shopping and delivery experience with this company was first class. A pleasure to deal with, good 'old fashioned' quality service .
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5 Jun 2023
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Very helpful sales assistance and delivery.
Very helpful sales assistance, two sofas delivered promptly by Jake and Nate who were efficient, friendly and careful.
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5 Jun 2023
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Thank you to Jake and Nate for assembling our new Ercol double bed. They were efficient and courteous.
TR Hayes has gone above and beyond to make sure a slight hiccup in mattress supply was solved quicker than expected and I was kept informed of progress throughtout.
Thank you.
Marianne
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4 Jun 2023
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Always very helpful and informative in store, goods arrived ahead of scheduled date and was delivered by jake and Nate. They got my sofa unit unpacked and installed quickly, with care and removed all the rubbish. Very nice guys thank you
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2 Jun 2023
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TR Hayes 5 * review
TR Hayes staff were all exceptionally helpful in the sales department of the contemporary store and in the bed sales area. They have an amazing, interesting and varied range of furniture.
The delivery team of Steve and Paul went above and beyond with a particularly difficult instalment of the super king size bed. Steve was amazing and if it hadn’t been for his sheer grit and determination the mattress would have never got up the stairs. Unfortunately he hurt his back in the process and we hope he makes a speedy and full recovery
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2 Jun 2023
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A massive thank you to the TR HAYES team for their service so far! From Lucy to help with our orders to Jake and Nate who delivered our Ottoman storage bench today, it’s been a pleasure! Looking forward to our carpets getting fitted too! Jake and Nate here’s the extra ⭐️ for your service today!
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2 Jun 2023
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Great Service
Over the last 10 years we have purchased at least eight pieces of bedroom furniture from our favourite Bath store, all with matching handles.
Unfortunately two of these handles snapped in half recently and we visited TR Hayes to establish where we could source replacements.
Simon at the Store took responsibility for finding additional handles, ordering them and ensuring they were posted direct to ourselves.
So pleased yet again, as my family and friends have always been with Hayes.
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1 Jun 2023
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A good selection of furniture to try on the showroom floor. Helpful staff. Chair bought delivered with care by friendly people.
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31 May 2023
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Great service in shop and delivery
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30 May 2023
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Excellent sales lady , so helpful. we found choosing a new mattress very difficult.
Delivery men Kris and Nate helpful and polite.
a really good shop to deal with.
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29 May 2023
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Very happy customers, thank you!
We've been shopping at TR Hayes since we moved to Bath 15 years ago. They have a great selection of furniture and soft furnishings. Their staff are knowledgable and friendly and nothing is too much trouble for them.
Ben was really helpful making our most recent purchases easy to complete.Aaron and Paul delivered our furniture cheerfully and with care and consideration.
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26 May 2023
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Phil helped us to find some lovely new sitting room furniture which has been expertly delivered by Sam and Jake. A minor discrepancy was very quickly and efficiently resolved and we would not hesitate to use T R Hayes again.
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24 May 2023
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Ben the salesman was more than helpful. Steve & Chris who delivered my goods was polite, helpful and made sure everything was satisfactory with my goods. Could not ask for better service.
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24 May 2023
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Julia was very helpful and knowledgeable,she knew her beds!
From the moment I opened my door to Jake and Sam they couldn’t have been more helpful and pleasant. I thought there might have been lots of sucking in breath and saying ooh we can’t do this but no they dissembled old bed quickly and carefully as was build of new bed. I’ll definitely visit Hayes again.
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22 May 2023
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Sam and Jake delivered our table and chairs this morning. Very polite and efficient. Excellent customer service at TR Hayes
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22 May 2023
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Your delivery men Steve and Kris were very kind, professional and polite. It was a pleasure to meet them and I wish them both well with their careers within your establishment.
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