Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
Excellent customer service.
Great selection in the contemporary showroom, though sadly our favourite salesperson Ben has moved away from the area :(
Effortless delivery service of our Conform Globe chairs from Joe and Phill, many thanks guys.
Bought two sofas and a footstool. Ordered just before Christmas 2023 and they arrived earlier than expected which was a bonus. The guys who delivered the sofas were both friendly and efficient. Really pleased with our gorgeous new furniture.
Report review
15 Apr 2024
Verified review
The people in the shop are excellent very attentive. The delivery people delivered our sofas with care, put them in the required place and disposed of all the packaging. Very thorough and efficient. A must go for all your furniture needs.
Report review
11 Apr 2024
Verified review
Excellent service
Our suite was delivered by Frank and Paul on the day and time we were told to expect it. They explained everything to us, and even removed our old suite to the garage ready to be collected. All in all, very good service.
Report review
11 Apr 2024
Verified review
Huge thanks to Frank and Joe who delivered our bench and chairs today. Both of them were very polite and careful with unpacking and assembling our furniture. They are a credit to Hayes!
Report review
3 Apr 2024
Verified review
Frank and Paul arrived well within time frame, asked the right questions about exactly where we wanted the chair and explained the controls clearly. Polite and pleasant.
Report review
16 Apr 2024
Verified review
Excellent Bed Purchase
Expert and knowledgeable advice was provided in selecting a bed from a wide range of well reputable makes.
Frank and Joe delivered the bed and assembled it very well.
Report review
21 Mar 2024
Verified review
Lovely gentle fellows
Paul and Joe were a lovely couple of gentle fellows.
Really impressed with their personable nature and way they worked.
I love my new bookcase.
Thank you
🤩
Report review
4 Apr 2024
Verified review
TR Hayes customer service
Frank & Paul delivered our new table and chairs today. They were really polite and helpful. I cannot fault the service we received.
Report review
9 Apr 2024
Verified review
Good around experience
Very pleasant sales man. No pressure sales. Gave us as much time as we needed.
The delivery men were great. Very helpful.
Report review
11 Apr 2024
Verified review
Delivery right on time, all packaging taken away, well done Paul and Dom!
Phil & Jo delivery men could not have been more helpful
Report review
9 Apr 2024
Verified review
Fantastic customer service and quality merchandise.
Report review
17 Mar 2024
Verified review
All in all an excellent experience - thank you.
I bought a Hypnos beds from HR Hayes in the autumn 2023 as I was in the process of buying my first house and was due to complete in the next month or so. I visited Hates on a couple of occasions to look at and try their range of divan beds. The customer service I received on both occasions from Rebecca was great - she was very helpful and patient as I tried different beds and asked questions. Unfortunately, the date of my house completion was delayed and once purchased my bed became available before I was able to receive it in my new home. Hayes were very good in holding onto the bed for me until I’d moved in and was in a position to have it delivered. Delivery was great from Frank and Paul, with good communication beforehand about delivery time and quick installation in my chosen room. All in all an excellent experience. I would recommend Hayes to others without hesitation. Thank you.
Report review
20 Feb 2024
Verified review
Delivery service of TRHayes
Both Paul and Phil were polite and friendly, nothing was too much trouble. I had my snuggler delivered through the front door and the larger sofa had to be transported to come in through the back door. I had removed the door to the front room to give more room and they replaced it for me before they left.
Very satisfied with the service.
Report review
28 Feb 2024
Verified review
Fantastic service from buying, to a great and very helpful delivery!!!
Really happy with the service from buying our new bed to the delivery and installation by Arron & Dom, who very kindly took off their shoes after seeing the cream bedroom carpet, they were very careful and mindful getting the bed upstairs after unpacking it in the van to save any dirt coming into the house!!! Thanks guys, great job!!!!
Report review
13 Mar 2024
Verified review
We were given excellent advice to enable us to buy the correct seating to suit our needs. The service when we bought the seating was also excellent. Again we were given options to suit our needs. The delivery men were all very pleasant and polite and respected my property and protected my carpets during the delivery.
Report review
8 Mar 2024
Verified review
New Sofa
Bought a new sofa from TR Hayes, excellent service from purchase to delivery. Kept fully informed all the way until delivery, which was today, couldn’t fault the delivery guys Tony and Dom, brought it into house and checked everything, absolutely loving my new sofa! Thanks TRHayes, we will be back!
Report review
23 Feb 2024
Verified review
Excellent service throughout
Professional and attentive help with choosing furniture from Phil Bartlett. When there was an issue with the order Mark O’Grady went over and above to resolve it. The delivery duo of Tony and Dom were thoughtful and careful about the way they handled the delivery, unpacking and assembly of the furniture.
Report review
18 Mar 2024
Verified review
The sales assistant was extremely knowledgeable and helpful. We came away confident we had made the right choice.
The delivery department was efficient and I was particularly grateful to Paul and Joe who delivered and installed the mattress as well as storing the old headboard for me.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.