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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Tried and tested quality products
Always loved the brand and will continue to purchase from them myself and friends love it! And now the dogs do too! Customer service is always top too, no messing around always good to go!
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Answer by carhartt.com/gb
2 May 2024
Thank you so much for your awesome review and kind words! We are so glad that you, your friends, and your pup love Carhartt. We always strive to provide quality products and customer service to make sure our customers are satisfied. We value your feedback and we hope to continue earning your business in the future. Thank you for being a loyal customer!
Regards,
Carhartt Europe
5 May 2024
Verified review
Brilliant product, just wish they sent emails regarding when product was shipped etc, instead of having to sign into the website, anyhoo will still order there brilliant clothing
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Answer by carhartt.com/gb
13 days ago
Thanks so much for the positive feedback and for being a Carhartt fan! We're passionate about providing our customers with comfortable, sustainable workwear that holds up to tough conditions. We appreciate the feedback on email communication and will take that into consideration. There should have been a shipping confirmation email that was send to the related email address with the order, sometimes this can end up in spam.
I will investigate to see if anything went wrong with sending the shipping confirmation, our apologies that you did not receive this.
If you have any further questions, please do not hesitate to contact me at jengelsman@carhartt.com
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
11 days ago
Verified review
Smooth transaction from start till finish, but think website could do with an upgrade , as sometimes it says it has your size and when you go in it’s only small available.
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Answer by carhartt.com/gb
9 days ago
Thank you for your feedback! We really appreciate it. At Carhartt, we are working hard to make sure our website is as up-to-date and user-friendly as possible. We are always looking for ways to improve the customer experience, so we'll definitely take your suggestion into consideration!
3 days ago
Verified review
Nice colour and size L fits just right as I am 6’4” and Carhartt sizes do run large. Have an XL Sweatshirt for nights in with my wife. Thanks.
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Answer by carhartt.com/gb
2 days ago
Thank you so much for your review! We’re glad to hear that the size L works for you and that you've found the perfect item to cozy up with your significant other. At Carhartt, we are passionate about creating quality pieces that last, so we’re very happy to hear we have met your expectations.
11 days ago
Verified review
Product was delivered swiftly, I got updates on what was happening with my parcel and there were options to trouble shoot any delays.
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Answer by carhartt.com/gb
9 days ago
Thank you for sharing your positive experience with us! We’re glad that you received your order quickly and that you were kept informed about the delivery status. At Carhartt, we aim to deliver the highest customer satisfaction and we’re pleased to hear that this was achieved in this instance. Thank you for being a loyal customer, we appreciate it!
Jeans ordered on the basis of the homepage. Color, size, shape and quality was as described. Delivery as promised. Everything ok.
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Answer by carhartt.com/gb
3 May 2024
Thank you for your positive review! We're thrilled that the jeans you ordered from us met your expectations in terms of color, size, shape, and quality. We believe in providing only the best clothes and service to our customers, so it's great to hear that we delivered on our promise. Thanks again for your kind words!
Regards,
Carhartt Europe
25 Apr 2024
Verified review
Fast service, product met expectations of the brand. Good value for money, will be purchasing more in the future.
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Answer by carhartt.com/gb
26 Apr 2024
Thank you so much for your review! We are so glad that you found our service fast and that the product met the expectations of the Carhartt brand. We believe in providing our customers with high-quality apparel, and we appreciate your continued support. Thank you again for taking the time to share your experience with us.
Regards,
Carhartt Europe
Order was received on time. The price was good. It was a gift and the recipient wore it straight away.
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Answer by carhartt.com/gb
1 May 2024
Thank you for sharing your experience with us! We are so happy to hear that the order was received on time, and that it was a great value. It's also really awesome to hear that the recipient loved it enough to wear it right away. We appreciate your support in helping us make Carhartt the go-to choice for sustainable workwear!
Regards,
Carhartt Europe
21 Apr 2024
Verified review
Good quality
Trousers are strong, comfortable and look good. Timely delivery no problems here.
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Answer by carhartt.com/gb
22 Apr 2024
Thank you for your positive review! We're glad to hear that our trousers are strong, comfortable and look good. We strive to provide quality products with timely delivery, so it's great to know that we hit the mark for you! Thank you for your support - it means a lot to us.
Regards,
Carhartt Europe
9 days ago
Verified review
Delivery was a matter of days. The item I bought is good quality and fits well.
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Answer by carhartt.com/gb
5 days ago
Thank you so much for your kind feedback! We really appreciate that you are happy with the quality and fit of your Carhartt purchase. At Carhartt, we aim to provide the highest quality and most durable workwear, combined with excellent customer service. We are so glad we were able to meet your expectations!
Good quality T-shirts, good sizes and great price, you get what you pay for!.
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Answer by carhartt.com/gb
22 Apr 2024
Thanks for the great feedback! We're so glad you think our shirts are great quality, have good sizes, and an excellent price. We strive to ensure that our Carhartt workwear meets all your needs while providing value for money. As a sustainable brand, we believe in taking a responsible approach to everything we do — from the fabrics we use to the way we operate our business. Thanks again for your support!
Regards,
Carhartt Europe
3 May 2024
Verified review
Great on line store.
Good website, good range, good sizes. Fast reliable despatch and delivery.
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Answer by carhartt.com/gb
13 days ago
Thank you so much for your kind words! We're glad to hear that you've had an enjoyable experience with us. At Carhartt, we take pride in our commitment to quality products and reliable service—all with a focus on sustainability. It's great to hear that our efforts show, and we look forward to providing you with more of the same in the future.
Regards,
Carhartt Europe
9 days ago
Verified review
Nothing .
So easy to buy online and with delivery too .
Would recommend
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Answer by carhartt.com/gb
5 days ago
Thank you so much for your positive review! We're thrilled to hear that you had an easy experience shopping with us. We strive to make sure our customers have the best possible experience when buying Carhartt workwear and are glad we could deliver. Thanks again!
22 Apr 2024
Verified review
The order was trousers which are excellent quality and comfortable to waer
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Answer by carhartt.com/gb
22 Apr 2024
Thank you so much for your kind words! We're glad that our trousers met your expectations in terms of comfort and quality. At Carhartt, we believe in producing products that are well-made, durable, and offer a great fit. We appreciate your continued support!
Regards,
Carhartt Europe
22 Apr 2024
Verified review
Curry on a Saturday night
Very good experience and you can’t beat a curry on a Saturday night
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Answer by carhartt.com/gb
23 Apr 2024
Thank you so much for your feedback – we are delighted to hear that you had such a great experience with us! We appreciate all your support and look forward to seeing you again soon for another delicious curry night!
Regards,
Carhartt Europe
27 Apr 2024
Verified review
Love the coat, extra long in the arms and body. Great colour too.
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Answer by carhartt.com/gb
29 Apr 2024
Thanks for the great review! We're stoked that you love your Carhartt coat. We're always striving to provide the highest quality workwear that looks great and feels even better. Thanks for being part of the Carhartt family, we appreciate your support!
Regards,
Carhartt Europe
2 days ago
Verified review
Highly recommended
Super fast postage. Items were well packaged and great quality.
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Answer by carhartt.com/gb
2 days ago
Thank you so much for your feedback! We really appreciate it. We are proud to provide clothing that is of great quality. We also take great pride in offering fast delivery and well-packaged items, as we know how important it is to receive orders quickly and without any issues. Thanks again for your support of Carhartt!
4 days ago
Verified review
Efficient delivery and excellent quality of men's work trousers
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Answer by carhartt.com/gb
4 days ago
Thanks for the great review! We’re always striving to ensure that Carhartt remains the leader in reliable, durable work clothing. It’s great to hear that our delivery and work trousers quality have met your expectations. We appreciate your feedback and look forward to seeing you around again soon!
8 days ago
Verified review
Customer service was fantastic, they sorted royal mails mistake
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Answer by carhartt.com/gb
5 days ago
Thanks for the great review! We're pleased to hear that our customer service was able to help you out and that you had a positive experience with us. At Carhartt, we strive to provide the best quality sustainable work clothing on the market, as well as top-notch customer service. We appreciate your feedback and are committed to continuing to serve all of our customers with excellence.
4 May 2024
Verified review
Great quality and fit just what you want when on line shopping
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Answer by carhartt.com/gb
13 days ago
Thanks so much for the kind words! We at Carhartt take pride in providing you with the highest quality and most comfortable workwear around. We're so glad that you got exactly what you were looking for when shopping online. Thanks for being part of our Carhartt family!
Regards,
Carhartt Europe
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