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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Sent the wrong item. Still waiting for the correct item two weeks later. Limited communication from customer services.
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Answer by carhartt.com/gb
12 Jan 2024
I sincerely apologize for the inconvenience and frustration caused by the mix-up with your recent order. This is certainly not the experience we aim to provide, and we deeply regret any inconvenience this has caused you.
To expedite the resolution process and ensure I can address your concerns promptly, I kindly request that you forward the email correspondence you've had with our customer service team to my attention at jengelsman@carhartt.com. Rest assured that I take this matter seriously, and I'm committed to rectifying the situation as soon as possible.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
5 Oct 2023
Verified review
Returned a jacket because it was too big. Have now been waiting 5 weeks since you received it, without a refund
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Answer by carhartt.com/gb
6 Oct 2023
Thanks for your honest review! We really appreciate you taking the time to share your experience with us. We strive to provide the best customer service, and we apologize that we have not been able to meet your expectations in this instance. We understand that returns can be an inconvenience, and we want to make sure that our customers are equipped with the tools they need from us.
The refund process has been started earlier this morning, you should receive the refund within 2 working days.
Once again our apologies for the delay.
Regards,
Carhartt Europe
2 Oct 2023
Verified review
Website is useless, let's customers order items when out of stock and then receive an email cancelling order!!
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Answer by carhartt.com/gb
3 Oct 2023
Thanks for taking the time to leave your review. We appreciate your feedback and take it seriously. Here at Carhartt, we strive to provide our customers with the best possible experience, and that includes making sure they have access to the products they need when they need them. We apologize if there was an issue with ordering a product that wasn't available, and we hope you'll give us another chance in the future, this issue is being investigated internally. Once again our sincerest apologies for this issue.
Regards,
Carhartt Europe
6 Sept 2023
Verified review
Did not receive delivery. Tried to contact customer services multiple times no reply. I basically got scammed
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Answer by carhartt.com/gb
19 Sept 2023
Thank you for your feedback. We’re sorry you didn’t receive your order, and it sounds like you had difficulty getting in touch with us. If you need help, please don't hesitate to reach out to us at salesupply@carhartt.com
Once again our apologies for the lack of proper communication.
Regards,
Carhartt Europe
13 Dec 2023
Verified review
Delivery. Royal mail left parcel over back gate in pouring rain with no delivery notice was there for days.
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Answer by carhartt.com/gb
18 Dec 2023
We sincerely apologize for the inconvenience you experienced with the recent delivery of your parcel via Royal Mail. We understand the frustration of finding your package left over the back gate in the pouring rain without any delivery notice.
This falls short of the service standards we aim to uphold, and we deeply regret any damage or inconvenience caused by the exposure to the elements. Your feedback is crucial for our improvement, and we assure you that we take this matter seriously.
To address this issue promptly, we will be investigating the incident with our delivery team and taking necessary measures to prevent such occurrences in the future. Additionally, we would like to offer you a replacement for the damaged items or any other resolution that would best suit your needs.
Regards,
Carhartt Europe
6 Nov 2023
Verified review
The teeshirt could have fit two of me in.
Ive returned the item to be told 3 weeks for refund to be given.
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Answer by carhartt.com/gb
7 Nov 2023
Thanks for your review! We're sorry to hear that the teeshirt didn't fit as expected. We take pride in curating quality apparel and understand how frustrating it can be when something doesn't fit. At Carhartt we always strive to ensure that our customers receive the best possible experience, so we apologize for any inconvenience caused. We appreciate you letting us know about your experience and hope you'll give us another chance in the future. Furthermore, I have already started the refund to hasten the process, you should receive the refund within a few business days.
Regards,
Carhartt Europe
6 Jun 2023
Verified review
Still waiting on my refund despite contacting several times and being told the returned goods were received.
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Answer by carhartt.com/gb
7 Jun 2023
Dear Mr. Officer,
our apologies that your return has not been refunded as of yet.
Currently I cannot find the return in our processing system or our warehouse system.
Could you please inform me at jengelsman@carhartt.com which items were returned? This way I can investigate and start the refund process manually. Furthermore please make sure to add your ordernumber to the email!
Once again my apologies for the delay in receiving your refund, I hope to hear from you soon.
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
15 Dec 2023
Verified review
Its changes euros to pounds once you are going to pay. Web is also very very poor for a sign like this.
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Answer by carhartt.com/gb
18 Dec 2023
Thank you for your feedback on our Carhartt webstore. We are so happy to hear that you appreciate the convenience of our euro to pound currency exchange. Here at Carhartt, we strive to provide all shoppers with a website experience that is intuitive, fast, and secure. We acknowledge that there’s still much to improve and we appreciate your input as we continue to grow. Thank you for taking the time to share your thoughts with us!
We will be investigating what you mentioned with our IT team.
Regards,
Carhartt Europe
19 Dec 2023
Verified review
Didn’t receive my order then to get refund I had to chase and call customer services to prompt.
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Answer by carhartt.com/gb
19 Dec 2023
We sincerely apologize for the inconvenience you experienced with your order, and we appreciate you bringing this matter to our attention. It is disheartening to hear that you had to go through the hassle of chasing and calling customer services to secure a refund.
We understand the frustration and disappointment this situation has caused, and we want to assure you that this is not the level of service we strive to provide. We are actively investigating the issue to identify the root cause and prevent such occurrences in the future.
Your feedback is invaluable to us, and we are committed to improving our processes to ensure a smoother and more efficient experience for our customers. We appreciate your patience and understanding.
Once again, we apologize for any frustration this may have caused, and we hope to have the opportunity to regain your trust in the future.
Best regards,
Carhartt Europe
7 Jul 2023
Verified review
Delivery time is quite long and there is little contact about what is going on with the order.
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Answer by carhartt.com/gb
10 Jul 2023
Thank you for taking the time to review our service. We value your feedback and appreciate your comments. We strive to provide timely orders and efficient communication, so we apologize that this did not happen in your case. We understand that delivery times may not always meet expectations, and we are continuously working to improve this process. We value our customers and their feedback, which informs our decisions and helps us become a stronger company. Thank you again for your input!
Regards,
Carhartt Europe
20 Oct 2023
Verified review
Product fit and quality very poor. Returns a disaster
Product fit and quality very poor. Customer service and returns process a disaster. Avoid.
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4 Nov 2023
Verified review
Returns procedure sucks
Returning items has been a nightmare. I will not be ordering online from them again.
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Answer by carhartt.com/gb
6 Nov 2023
I'm sorry to hear about your frustrating experience with our returns procedure. We sincerely apologize for any inconvenience this may have caused. We take customer feedback seriously, and we are committed to improving our returns process. If you have any specific issues or concerns that you'd like to address, please don't hesitate to reach out to our customer support team. We value your business and want to ensure that your future interactions with us are smooth and hassle-free. Thank you for bringing this to our attention.
Regards,
Carhartt Europe
28 Aug 2023
Verified review
2 out of 3 items not in stock
Communication process is poor
Refund process is poor
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Answer by carhartt.com/gb
18 Sept 2023
Thanks for taking the time to leave your feedback. At Carhartt , we believe in providing quality products and exceptional customer service. We regret to hear that some of the items you were interested in weren’t in stock and that our communication and refund processes didn't meet your expectations. We'll take your feedback into consideration as we continue to strive for excellence. We hope you give us another chance soon!
Regards,
Carhartt Europe
30 Jul 2023
Verified review
Poor
Glitchy website tech. Poor customer service. Extremely long delay to refund.
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Answer by carhartt.com/gb
31 Jul 2023
Thank you for your feedback. We here at Carhartt value our customers and strive to provide a seamless and enjoyable shopping experience. We understand the importance of being able to quickly and easily purchase items online, as well as receiving prompt assistance with any issues you may have. While we are sorry that we were not able to deliver the quality service we strive for in this instance, we continue to make improvements so that our customers can feel confident when shopping with us. We appreciate your comments and thank you for taking the time to share them with us. If there are still unsolved issue please be sure to contact me at jengelsman@carhartt.com
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
27 Aug 2023
Verified review
Great products but terrible delivery service. Friendly UK customer services.
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Answer by carhartt.com/gb
28 Aug 2023
Thank you for your review! We're glad to hear that you've enjoyed our products. We apologize for any issues you may have experienced with the delivery and we'll work hard to ensure faster delivery times. We value customer service and are always striving to improve it. Thank you for your feedback and we hope you enjoy your Carhartt apparel!
Regards,
Carhartt Europe
25 Jun 2023
Verified review
Ordered on 11/06/23 still haven’t received my order. Very disappointed
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Answer by carhartt.com/gb
5 Jul 2023
Thank you for taking the time to leave your feedback. We appreciate your patience as we have been experiencing a higher than normal amount of orders recently which has caused some delays in delivery times. Our team is working hard to ensure that every customer has a positive experience and we apologize if this wasn't the case in your situation. Thank you for bringing it to our attention, earlier today I contacted you via the buyers protection case, I hope to hear from you soon.
Regards,
Carhartt Europe
21 Dec 2023
Verified review
Difficult to buy on line. I had several attempts before I succeeded
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Answer by carhartt.com/gb
22 Dec 2023
Thank you for taking the time to leave a review about your experience shopping with Carhartt. We appreciate you sharing your feedback with us. At Carhartt, we strive to create a seamless online shopping experience for our customers and we apologize that it wasn't up to your expectations this time around. We will use this as an opportunity to make sure that the online shopping process is as easy and enjoyable as possible in the future. Thanks again for your feedback!
Regards,
Carhartt Europe
19 Sept 2023
Verified review
Free shipping to £1 to £3.50 in the space of a few weeks.
Not great.
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Answer by carhartt.com/gb
20 Sept 2023
Thank you for your feedback regarding the price of our shipping services. We strive to provide our customers with high-quality products and services at the best possible prices.
We are internally discussing the raise in shipping costs, we apologize that this has inconvenienced you.
If you would like more information regarding the raise in shipping costs, please contact us at salesupply@carhartt.com
Regards,
Carhartt Europe
2 Jun 2023
Verified review
Really good clothes but...
Really good clothes, lacluster returns policy and value for money.
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Answer by carhartt.com/gb
5 Jun 2023
Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoy our clothes. At Carhartt, we strive to provide customers with a high-quality product and excellent customer service. We understand that our returns policy may not always meet everyone's expectations, but we do our best to ensure that everyone is satisfied with their purchase. Thank you again for your valuable feedback.
Regards,
Carhartt Europe
6 Sept 2023
Verified review
Don't sell items you don't have in stock may be a good idea
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Answer by carhartt.com/gb
19 Sept 2023
Thanks for leaving us your feedback! We always appreciate hearing from our customers. We apologize for any inconvenience caused, we are internally investigating how we can ensure that the amount of cancellations are kept at a minimum. We hope that you will give us another chance in the future.
Regards,
Carhartt Europe
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