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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
ordered a pair of shorts on 17/6/23. today is 2/7/23. still don't have them,
confirmed my address 3 times now, was promised an email by return to confirm the address was updated. not received. my access to their website is denied. apparently the carrier not only says that my address is wrong, but it doesn't even exist. Well i've lived here for 12 years and i'm pretty sure i know my own address, and i have also ordered from them several times before with no issues as far as i recall. Do i really need to tell you what you can do ? You figure it out.
Carhartt service and after service was excellent. However, the courier service they use is appalling. I won’t order directly from Carhartt again because of this. They made no effort to ring the doorbell to see if anyone was home, which we were, just left the package outside. I received an email to say the package was left in a safe place, the porch. We do not have a porch.
The jumper is excellent, just as you might expect from Carhartt, but the courier company is terrible.
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Answer by carhartt.com/gb
2 Jan 2024
Thanks for your review and for being a Carhartt customer! We really appreciate you taking the time to tell us about your experience. While we're glad you like the jumper, we understand that the courier service isn't up to our standards. At Carhartt, we're committed to delivering exceptional quality in all aspects of our service. That means making sure everyone have a great experience when they shop with us — from browsing our selection online to receiving their order. We'll be sure to pass along your feedback. Thank you once again for taking the team in writing us a review.
Regards,
Carhartt Europe
6 Jan 2024
Verified review
I can’t give this a true or fair rating because the jacket was too large, I ordered a medium and it was so big, you could have mistaken it as an XXL in size. I would need to order an XSmall because it was so BIG. However the quality of the jacket Felt good and warm.
Carhartt refund policy however does SUCK! Please be aware that they have a 21 working days before you could possibly get a refund, which I have to say is a joke compared to other online stores!
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Answer by carhartt.com/gb
8 Jan 2024
Thanks for taking the time to share your experience with us! We appreciate the kind words about the quality of our jackets, and we understand how important fit is when shopping online. We always strive to provide true sizing and apologize if you’re having trouble finding a better fit. We understand that refunds are a major part of shopping online and we always do our best to make sure that customers are happy with their purchase. Thank you in regards to your feedback about our return period, we are investigating internally to see how we can lower the amount of maximum days before you customers receive their refund. Thanks again for your feedback – we value it!
Regards,
Carhartt Europa
11 Oct 2023
Verified review
The trouser design was right to start with why change it!!? the new trousers are not regular fit so don't slip over work boots or shoes, the pockets are in a wrong configuration there's no dark brown colour choice and the life span has been shortened through a change of material the finish of the trousers are not exceptable considering the price thay are sold at the carhartt business is going go run isalf into the Ground if it carries on like this!!
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18 Oct 2023
Verified review
I can't deny there clothing is fantastic, although I've had issues regarding a couple of things, first one purchased the double fronted work pants, but the only way to gain the inserts for the knees was a friend in America, second one bought a belt to small my fault to be fair, but getting a replacement which I still don't have is taking far to long, hopefully it should be with me soon
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Answer by carhartt.com/gb
20 Oct 2023
Thank you for taking the time to review our Carhartt line! We are so glad to hear that you think our clothing is fantastic. We understand that there have been some issues in getting the knee inserts or a replacement belt, and we apologize for any inconvenience caused. Thanks again for your feedback!
Regards,
Carhartt Europe
15 Dec 2023
Verified review
Terrible customer service. Claim to have lost 2/3 of my purchased products on its way here wich is very unlikely since the pack was still sealed at the arrival. If there was more than one pack on its way then there would have been more than one sending number...
No updates from service!
Just terrible the whole thing. First and last ever purchase from Carhartt for me!
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Answer by carhartt.com/gb
18 Dec 2023
We are truly sorry to hear about the issues you encountered with your recent purchase from Carhartt. Your experience is not reflective of the high standards we strive to maintain in both our products and customer service.
Losing a significant portion of your order during transit is indeed concerning, and we want to investigate and resolve this matter promptly. To better assist you, we kindly ask that you reach out to our Customer Service team at customercare@carhartt.com. Please provide your order details and any relevant information, so we can thoroughly address the situation and offer a suitable resolution.
We appreciate your understanding and the opportunity to make things right. We are committed to ensuring a positive experience for our customers, and we sincerely apologize for any inconvenience caused.
4 Dec 2023
Verified review
The customer care is the worst I've ever encountered. They couldn't change an order while it was still in warehouse. Let it ship all the way to Ireland and then I had to return it to get the right size. I then asked for a discount code and was told there was none available and yet a hour later after I complained ,I was able to get one
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Answer by carhartt.com/gb
6 Dec 2023
Thanks for taking the time to share your feedback! We appreciate your loyalty and we're sorry about the experience you had in trying to find the right size.
Unfortunately when an order is created, it will create and fulfill the order within 5 minutes. The order is then automatically added to the pallet of orders which will go to the corresponding carrier. This is why orders cannot be changed after the order, since this will be somewhere in the big stack of orders on the pallets. I do understand your frustration due to this, especially regarding the discount code.
I would like to further investigate this with my customer service colleague that helped you. Would it be possible to send earlier corresponde with this agent to me at jengelsman@carhartt.com
Once again my sincerest apologies for the inconvenience.
I hope to hear from you soon.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
. Thanks again for taking the time to share your review!
25 Aug 2023
Verified review
We received half of the parcel. Keep getting emails where company/ who ever sells these products, explain us the technical issues they have and god knows if they are going to send my punches.
Not only that, the company/the seller, asking for review/ feedback. Come on guys, seriously. I can give you -5 then!
Thank you
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Answer by carhartt.com/gb
28 Aug 2023
Thanks for taking the time to write a review! We understand how frustrating it can be when parcels don't arrive on time or when technical issues arise, and we apologize for any inconvenience this may have caused. Our team is always available to provide support and answer any questions you may have about our products or services. An internal investigation has been started to find our how this could have happened, to ensure that this does not happen again in the future.
Thank you again for your feedback - we value all of the input we receive from our customers.
If you have any further questions or comments, please do not hesitate to contact me at jengelsman@carhartt.com
Regards,
Carhartt Europe
19 Dec 2023
Verified review
Very disappointed with the service received; wrong items delivered and then had the audacity to say wouldn’t send correct items until Post Office has returned wrong items - even though I provided proof of posting.
Through no fault of my own, I may not receive the ordered AND PAID FOR items in time for Christmas.
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Answer by carhartt.com/gb
21 Dec 2023
hope this message finds you well, and I sincerely apologize for the inconvenience you have experienced with our service. I understand the frustration and disappointment you must be feeling, and I want to assure you that we take your feedback seriously.
I want to personally address this matter to ensure a swift resolution. Could you please forward the customer support conversation to me at jengelsman@carhartt.com? This will allow me to investigate the issue thoroughly and take immediate steps to prevent such incidents from occurring in the future.
I understand the urgency of the situation, especially with Christmas approaching, and I am truly sorry that our service fell short of your expectations. Rest assured, we will make every effort to expedite the resolution and ensure that you receive the correct items as soon as possible.
Thank you for bringing this to our attention, and I appreciate your understanding as we work to rectify this situation promptly.
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
15 Dec 2023
Verified review
Bought my hubby some items for Christmas as a nice surprise. They arrived with Carhartt tape across the box! Safe to say he knew what he was getting for Christmas! Very frustrating as he took the delivery. I’ve emailed Carhartt to inform but no reply. Marketing tape on box during Xmas season not necessary.
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Answer by carhartt.com/gb
18 Dec 2023
Thanks for letting us know about your experience - we understand the disappointment of a surprise being ruined. We value that you took the time to contact us and are sorry that you haven't had a response yet. At Carhartt, we're always striving to make our customers happy and hope we can still make this experience enjoyable for you. Thank you for your feedback - it helps us continue to improve our products and services.
Regards,
Carhartt Europe
28 Jun 2023
Verified review
I bought some overalls from carhartt ordered and paid for them, and then found them from a different supplier cheaper and their brand genuine, so I message them and ask them if they would do it. The same price and their response was just a return them and they give me a free full refund. How stupid is this
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Answer by carhartt.com/gb
5 Jul 2023
Thank you for taking the time to leave your feedback. We understand it can be difficult when you find a product cheaper elsewhere. At Carhartt, we strive to provide our customers with the best possible experience and are committed to offering competitive prices. We appreciate for bringing this to our attention, the only thing that I might have misunderstood is if the other supplier was able to refund the full price for an item that was purchased from Carhartt? Furthermore please feel free to provide us with more information on the full free refund part, I could not figure out what the precise question was but Carhartt should also be able to fully refund if the item was returned.
I hope more information can be given to my work email, which is jengelsman@carhartt.com
Hope to hear from you soon so I can see how I can help with this situation.
Regards,
Carhartt Europe
24 Dec 2023
Verified review
Unbranded packaging at Christmas would be a really quite obvious and sensible option as both I and my wife know what we are getting as present because we saw the parcels arrive, it’s really quite annoying. Will think of using only companies that offer unbranded delivery bags as an option in future.
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Answer by carhartt.com/gb
27 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by our packaging during the holiday season, and we genuinely appreciate your input.
We understand the importance of maintaining the element of surprise when it comes to gift-giving, especially during Christmas. Your concern about the branded packaging is valid, and we regret any frustration this may have caused.
Rest assured, we take your feedback seriously, and we will be discussing this matter with our Merchandising department. We recognize the importance of providing discreet packaging options, especially during festive occasions.
We value your loyalty and appreciate your willingness to share your thoughts with us. If you have any further concerns or suggestions, please feel free to reach out. We are committed to enhancing our customer experience, and your feedback is invaluable in helping us achieve that goal.
Regards,
Carhartt Europe
4 Aug 2023
Verified review
Ths clothes are great and well made from qualitymaterials but....Refunds take ages and I'm still arguing about money they still owe for returned items sent back in June 23.
No receipt given from the post office for returned items, they just scan a barcode. Very poor returns system used by Carhartt.
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Answer by carhartt.com/gb
8 Aug 2023
Dear Mr Hull,
our apologies for the major inconvenience and the delay in refunding.
The refund process has been started a moment ago, you should receive the funds within a few working days.
If you have any more questions, please do not hesitate to contact me at jengelsman@carhartt.com
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
9 Jan 2024
Verified review
I ordered an item in November, Carhartt dispatched the wrong item. The onus was on me to get it back to them, which I did and sadly despite several emails and phone calls from myself they failed to get the correct item to me intime for Christmas. It was my Sons main Christmas present.
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28 Oct 2023
Verified review
Month to sort a refund? Crazy
Ordered a beautiful coat. Didn’t feel it was right (warm enough) for the winter. So returned it.
Did not get an email acknowledging receipt of the return. When I contacted them, they say refund will take up to 21 business days. That’s a month! Crazy delay. Enjoy my money
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15 Oct 2023
Verified review
Product 👍 Website/e-commerce 👎
The product is great! However the website needs to improve, you cannot cancel your order and you cannot find the drop-off points on the website. I think you can improve your eCommerce and make it more user-friendly and user-centred. Also, it takes too long to process a return.
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Answer by carhartt.com/gb
16 Oct 2023
We really appreciate you taking the time out to share your feedback. We take customer experience very seriously here at Carhartt, and we're constantly striving to improve our eCommerce journey and make it more user-friendly and user-centred. When it comes to returns, we understand that speed is key. That's why we're always looking for ways to streamline and make the process faster. Thank you for bringing this up, your points of improvement will be discussed internally in our eCommerce team!
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
25 Jun 2023
Verified review
Ordered a nice denim shirt in the sale… so thought I’d order a few t shirts too
All went through to be told the denim shirt wasn’t available 5 days later just as the rest of the order arrived .
First and last time I’ll use Carhartt.
Hope you have a better experience
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Answer by carhartt.com/gb
5 Jul 2023
Thank you for taking the time to provide your feedback. We are sorry to hear that you did not receive the denim shirt you ordered and value your comments. At Carhartt, we are committed to offering the highest quality products and excellent customer service. We strive to meet our customers' expectations as much as possible, so we apologize that we did not meet this criteria.
We are investigating this out of stock issue to ensure that it does not happen again in the future.
If you would like more information then you can always contact us at salesupply@carhartt.com
Regards,
Carhartt Europe
23 Jul 2023
Verified review
I ordered a pocketed t-shirt and instead received a plain t-shirt. I thought the price was too good to be true and indeed it was. Item received was not what I ordered, despite being the right colour and size. Haven’t sent back as do not have the time at the moment.
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Answer by carhartt.com/gb
24 Jul 2023
Thank you for taking the time to leave us a review. We understand how disappointing it can be to receive an item that isn't what you were expecting and apologize for the inconvenience. We strive to ensure that every customer receives products of the highest quality, and it sounds like we didn’t meet that standard this time around. I would like to investigate your case a bit more detailed, would it be possible to send me a picture of the received item to my email address, which is jengelsman@carhartt.com?
I hope that I will be able to help further with this case without spending much of your time.
Please know that we take customer feedback seriously, and we’ll use this experience to continue to improve our processes.
Hope to hear from you soon.
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
8 Oct 2023
Verified review
Refund is taking forever. Shirt design was very good but sizing way out. I am always a Medium but this was borderline Large/XL. Why does the refund take so long ? A warning for other customers in the Returns situation
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Answer by carhartt.com/gb
9 Oct 2023
Thank you for taking the time to share your experience. We are glad to hear that you liked our shirt design. We understand that it can be frustrating when the sizing is not what you expected.
We apologize for any inconvenience the long refund process may have caused, we have started the refund process earlier this morning, you should receive the refund within a few business days.
Once again our apologies that the sizing for your ordered product was not correct, if you have any more questions please do not hesitate to contact us at customercare@carhartt.com
Regards,
Carhartt Europe
1 Dec 2023
Verified review
Subject to change but I can’t rate it any higher yet as I’ve still not got my order. And getting these automated rating things when it’s gone tits up isn’t exactly improving my mood or leading to a higher rating!
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Answer by carhartt.com/gb
4 Dec 2023
hank you for taking the time to share your experience, and we sincerely apologize for any inconvenience caused by the delay in receiving your order. We understand how frustrating it can be, and we want to assure you that we are here to assist you in resolving this matter promptly.
If you haven't received your order yet, please accept our apologies for the delay. We take these situations seriously, and we're committed to making things right for you. To address this issue, we kindly ask you to contact our dedicated customer service team at customercare@carhartt.com. Our team is ready to investigate the status of your order and provide the necessary assistance to ensure a satisfactory resolution.
We understand the impact that automated rating requests can have, especially when faced with challenges in your order. Our main goal is to ensure your satisfaction, and we appreciate your understanding as we work to improve your experience.
Once again, we apologize for any inconvenience, and we appreciate your patience. We look forward to assisting you and making things right.
Regards,
Carhartt Europe
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