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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Recently bought women dungarees for my daughter who works with me they were £140
And we’re unfit for hard work so sent them back
However I wear your trousers black doubled lined copper rivets on by far the best hard wearing trousers I have ever worn 100% cotton
Shame the dungarees were not the same quality.
Regards Peter
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Answer by carhartt.com/gb
27 Feb 2024
Hi Peter, thanks for taking the time to leave us your feedback. We're glad to hear that you found our black trousers to be of high quality and that you love them! We understand that the women's dungarees you purchased weren't up to par with the quality you desired, and we're sorry for any inconvenience this may have caused. At Carhartt, our mission is to create durable workwear designed for hard work and serious play, so when it comes to craftsmanship and quality control we strive for excellence. We appreciate your honest feedback and we will be providing your feedback to our Merchandising department.
Regards,
Carhartt Europe
Ordered £££'s clothing 3rd Feb - Still not here 18th Feb! - Avoid
Ordered £££'s clothing 3rd Feb - Still not received - several phone calls - my accounts has been debited.
I really wished I had read the reviews first - Avoid this company
Carhartt reply - No apology for the order not arriving yet they have taken my payment £££'s - no apology - seriosuly avoid this company
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17 Mar 2024
Verified review
Seem to be very slow in acknowledging and processing refunds
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Answer by carhartt.com/gb
18 Mar 2024
Thank you for your feedback! We are glad to hear that you have had an overall positive experience with Carhartt. We understand how frustrating it can be when refunds take too long to process, and we apologize for any delays you have experienced. At Carhartt, we strive to provide the best customer service possible, and we will continue to work hard to ensure that every customer leaves satisfied. Therefore, please do not hesitate to contact our customer service at customercare@carhartt.com so we can help with this situation.
Regards,
Carhartt Europe
28 Feb 2024
Verified review
Very stiff and baggy. Pockets to small and no cargo pockets
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Answer by carhartt.com/gb
29 Feb 2024
Thank you for taking the time to leave your review. We appreciate your honest feedback. At Carhartt, we strive to provide our customers with quality apparel that is designed to be durable and comfortable. While we understand that a baggy fit may not be for everyone, we believe it is important to make sure that our clothing has the best fit for any activity. We understand the importance of having pockets that meet your needs and are working on designing more options in the future.
Once again, thank you for your feedback and we hope you continue to wear Carhartt with pride!
Regards,
Carhartt Europe
21 Feb 2024
Verified review
Not much to like, not enough of everything.
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Answer by carhartt.com/gb
27 Feb 2024
Thanks so much for taking the time to leave us your feedback. We really appreciate it here at Carhartt. Our philosophy is to always strive for excellence and provide the best products and services possible, we apologize that our selection was not enough for your satisifaction. We welcome your honest feedback and will continue to work hard to exceed your expectations in the future. Thanks again for taking the time to place a review.
Regards,
Carhartt Europe
15 Mar 2024
Verified review
No refund as yet!!
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Answer by carhartt.com/gb
18 Mar 2024
Thank you for your feedback! We are glad to hear that you have had an overall positive experience with Carhartt. We understand how frustrating it can be when refunds take too long to process, and we apologize for any delays you have experienced. At Carhartt, we strive to provide the best customer service possible, and we will continue to work hard to ensure that every customer leaves satisfied. Therefore, please do not hesitate to contact our customer service at customercare@carhartt.com so we can help with this situation.
Regards,
Carhartt Europe
13 Mar 2024
Verified review
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Answer by carhartt.com/gb
14 Mar 2024
We're sorry to hear about your experience. Your satisfaction is our top priority, and we'd like to make things right for you. Please reach out to our dedicated customer support team at customercare@carhartt.com. We're here to help resolve any issues you may have encountered and ensure that you have a positive experience with our products and services. Thank you for bringing this to our attention, and we look forward to assisting you further.
Regards,
Carhartt Europe
10 Feb 2024
Verified review
Warranty is not as listed on website. Thought they would stand by their products but they don’t. Bought 2 pairs of work trousers at nearly £250. After a year they are starting to go. Called carhartt expecting a repair but told they only offer a 6 month warranty. Website says different, no specific mention of period just says they stand by their products.
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19 Jan 2024
Verified review
Have not received the refund for this item despite returning it- size large.
I had ordered an extra large and returned this too.
Received one refund but not the second refund- will expect to receive the second refund for the second order please
Jg.wilson@blueyonder.co.uk
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Answer by carhartt.com/gb
22 Jan 2024
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience you've experienced with the refund for your returned items.
We understand the importance of resolving this matter promptly, and we'd like to assure you that we are committed to addressing your concerns. To expedite the resolution process, we kindly ask you to reach out to our dedicated customer support team in the UK. They are well-equipped to assist you with any issues related to your refund.
Please email our UK customer support team at customercare@carhartt.com, providing them with the details of your order, including order numbers and any relevant information about the returned items. This will enable them to investigate the matter thoroughly and ensure that the second refund is processed as soon as possible.
Best regards,
Carhartt Europe
29 Jan 2024
Verified review
I am awaiting a refund for goods returned. You have taken money for the new order for a smaller size straight away but, I have not been credit for the larger size tracksuit bottoms I returned?
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Answer by carhartt.com/gb
31 Jan 2024
Thank you for your valuable feedback! We are sorry to hear that you haven't received credit for the larger size bottoms that you returned. At Carhartt, we strive to ensure the best customer experience, and we regret if we fell short of your expectations. Could you please contact our customer service department at customercare@carhartt.com so we can help out with this situation. We apologize for the major misconvenience.
Regards,
Carhartt Europe
10 Feb 2024
Verified review
Quicker turnaround of returns, I appreciate they say x/y days but at least send an update that they have received my return and the refund is getting processed!
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Answer by carhartt.com/gb
12 Feb 2024
Dear Mr. Emanuel,
our sincerest apologies for the delay in the refunding of your return.
Unfortunately, I do not see the return yet in our processing system, could you please inform me which item(s) were send back so I can manually start the refund process for you. I can see that the return was started and arrived in our first warehouse in Swindon, which is why I can instantly start the refund process manually.
Please provide the information on which item was returned to jengelsman@carhartt.com
Regards,
Carhartt Europe
4 Feb 2024
Verified review
Despite ordering L I was sent XL. I have returned the item 5 days ago but not had any acknowledgement
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Answer by carhartt.com/gb
5 Feb 2024
We sincerely apologize for the inconvenience you've experienced with your recent order. It's disheartening to learn that you received an XL size instead of the L size you ordered. We understand the importance of receiving the correct item promptly.
We appreciate your swift action in returning the incorrect item. However, we are sorry to hear that you haven't received an acknowledgment or update regarding the status of your return. This falls short of the level of service we strive to provide, and we understand your frustration.
To expedite the resolution process, we recommend reaching out to our dedicated customer service team at customercare@carhartt.com. They will be able to investigate the status of your return, provide updates, and ensure that the correct size (L) is available for dispatch.
Regards,
Carhartt Europe
26 Jan 2024
Verified review
Actually refund people when they have returned items back to you.
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3 Feb 2024
Verified review
Cancelled my order
No explanation given.
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Answer by carhartt.com/gb
5 Feb 2024
Thank you for taking the time to review our Carhartt store. We apologize for any inconvenience caused by the cancellation of your order. It seems that the purchased item was out of stock, I can see that an error occured when the automatic email providing you with this information should have been send out. We are investigating now how this happened, my sincerest apologies for the lack of proper communication from our part.
6 Feb 2024
Verified review
Still haven’t received my order
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Answer by carhartt.com/gb
7 Feb 2024
Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. We understand the importance of receiving your order promptly, and we're sorry for the delay.
To address this matter promptly and efficiently, we kindly ask you to reach out to our dedicated customer support team at customercare@carhartt.com. They are ready to assist you and ensure that your order is resolved to your satisfaction. Please provide your order details and any relevant information so that we can expedite the process and investigate the status of your shipment.
At Carhartt, we strive to provide excellent service, and your feedback is crucial in helping us improve. We appreciate your patience and understanding as we work to resolve this issue promptly.
REgarads,
Carhartt Europe
23 Jan 2024
Verified review
Order was cancelled
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Answer by carhartt.com/gb
24 Jan 2024
We regret to inform you that your order had to be canceled due to an unexpected stock error. Despite initially showing the item as available in stock, it turned out that we were unable to fulfill your order as anticipated. We understand the frustration and inconvenience this may have caused, and we sincerely apologize for any disappointment.
If you have any further questions or concerns regarding your canceled order, please feel free to reach out to our customer support team at customercare@carhartt.com. They will be happy to assist you with any additional information or help you find an alternative solution.
Regards,
Carhartt Europe
7 Feb 2024
Verified review
Pay my refund
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Answer by carhartt.com/gb
9 Feb 2024
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, positive or negative. At Carhartt, we strive to provide the highest level of customer service and we apologize if that was not your experience in this instance. We work hard to ensure refunds are issued in a timely manner, and if you require any further assistance please do not hesitate to reach out to us at customercare@carhartt.com
Regards,
Carhartt Europe
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Answer by carhartt.com/gb
11 Dec 2023
We hope this message finds you well. Firstly, we sincerely apologize for the inconvenience you've faced and appreciate your patience in bringing this matter to our attention. We take your feedback seriously, and we are committed to resolving the issues you encountered.
Upon reviewing your case, it appears there was a miscommunication regarding the payment process for your Black Friday sale order. We regret to inform you that we did not receive the finalized payment for your order, which consequently led to the non-transmission and finalization of the purchase. We understand how frustrating this must have been, and we sincerely apologize for any confusion caused.
To better understand and rectify the situation, we would like to investigate the email conversations between you and our customer service agent. Could you please provide us with the details or forward the relevant emails to jengelsman@carhartt.com? This will help us identify any lapses in communication and ensure such issues are addressed internally.
Regarding the discrepancy in the discount code and the price difference, we acknowledge the inconvenience caused by the code not working as expected. We are currently reviewing our discount code system to prevent similar issues in the future.
After analyzing I would like to discuss how I can help amend this situation, I can most certainly understand your frustration with the entire process.
I hope to hear from you soon.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
26 Aug 2023
Verified review
The story of the two Beanies.
I ordered two beanies, they only sent one saying it was a fault with logistics, so I had to contact them about the second beanie, the first person was very helpful, but from then on customer services was a little half hearted, replying to me saying they couldn’t give a tracking number for the second beanie straight away and that I had to give it a couple of days before they could, so I gave it a couple of days and asked again (I don’t understand why they just couldn’t email it to me in a couple of days, but I guess it’s easier to make the customer do all the work!) anyway the next reply was “I had already had my order” I just wish people would read the notes on the system or even read the email trail, so frustrating! So then I had to explain again what had happened, two days later I received my beanie 👍🏼 it was a really long drawn out process from ordering the goods to receiving the goods.
I’ve ordered before from Carhartt and they’ve always been good, but this time things weren’t so great !
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Answer by carhartt.com/gb
28 Aug 2023
Thank you for taking the time to share your experience with us. We are sorry that it took so long for you to receive your second beanie. We strive to provide a positive customer experience and ensure each customer's satisfaction. We always want our customers to feel supported during their shopping journey and understand how frustrating it can be when an order isn't fulfilled correctly. We will use this feedback as a learning opportunity and to better our services in the future and we will discuss this internally and with our CS department.
Thank you again for reaching out and providing us with feedback and our sincerest apologies for the major inconvenience.
Regards,
Carhartt Europe
27 Oct 2023
Verified review
Unpleasant Return Experience
I recently received a jacket from Carhartt that was larger than my preference. When I decided to return it, I encountered several issues.
First, the replacement form was missing from the parcel, so I had to fill it out myself.
After sending the parcel back, it was received a few days later. However, it's been over two weeks now, and I'm still waiting for my refund. When I reached out to Customer Care via email, they informed me that it could take up to 21 working days to process my refund after receiving the parcel. This is the first time I've encountered such a lengthy delay in getting a refund for a return.
I won't make any further online purchases from Carhartt.
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Answer by carhartt.com/gb
30 Oct 2023
Thanks for taking the time to provide us with your feedback! We're sorry that you had difficulty with returning your jacket and that it's been over two weeks since you sent it back. We understand how vital our customers' satisfaction is and we strive to make sure that every experience reflects our commitment to excellent customer service. We apologize for any delay in processing your refund and want to assure you that we take this feedback seriously as we look for ways to improve our return process. We value your experience and hope you will give us another chance in the future!
Regards,
Carhartt Europe
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