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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Despite having a Royal Mail tracking number my order still shows as "we're expecting it" 10 days after placing the order. I have not received any emails to let me know there is a delay so I'm not really sure what has happened. Pretty disappointing.
Update: As of 22 April this is still not resolved. Customer care did not even reply to my email. I still have no tracking number.
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Answer by carhartt.com/gb
12 days ago
Our apologies for the lack of communication from our customer service department.
Besides investigating what happened there, I would like to start either the reshipment or refund process for you.
I can see that RoyalMail did not process the order correctly upon receiving it from us, therefore it seems to be stuck in one of their warehouses.
Could you please inform me at jengelsman@carhartt.com if you would prefer a reshipment or a refund?
Once again my sincerest apologies for the delay.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
6 days ago
Verified review
Reviewing online shop and delivery as opposed to Carhartt clothes quality and style, which I already like and would rate a 5.
3 stars are for slow delivery. Ordered on a Thursday and received following Wednesday through 48hr Royal Mail service.
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Answer by carhartt.com/gb
5 days ago
Thank you for taking the time to review our products, we work with two different review partners and you will most likely still receive a product review request. We keep these seperately to receive the most feedback as possible without having to ask the customer to answer all questions at once. We are so glad to hear that you already enjoy the quality and style of our Carhartt clothes. At Carhartt, we strive for efficiency and customer satisfaction. We appreciate your feedback on the slow delivery, and will work towards improving our delivery services in the future. This is currently an ongoing topic that is discussed daily internally within Carhartt.
Regards,
Carhartt Europe
5 Apr 2024
Verified review
Communication and delivery times need to improve. I love the clothes - but will not be using this site regularly in future - simply due to the delivery times. Clothes fabulous - really comfy and hard wearing. Just what I was after.
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Answer by carhartt.com/gb
8 Apr 2024
Thanks for your review! We're glad you love the clothes and find them comfortable and hard wearing. We always strive to provide our customers with the best experience possible, however it seems like we haven't been able to meet your expectations in terms of delivery times. As Carhartt, we believe that delivering quality products in a timely manner is the key to customer satisfaction, and we apologize if this has not been the case for you. We would love to have another chance to prove our commitment to customer service. Please do not hesitate to share your experience in detail with us at customercare@carhartt.com so we can help ensure your next experience will be better.
Regards,
Carhartt Europe
6 days ago
Verified review
Mixed review
Shopping service is good, however they let themselves down with how long it takes to process refunds.
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Answer by carhartt.com/gb
6 days ago
Thanks for your kind words about our shopping service! Here at Carhartt, we value customer satisfaction above all else, and we understand how frustrating waiting for a refund can be. Rest assured, we are in a full scale investigation to improve our lead times for returns coming from the UK and going to our warehouse in the Netherlands. Currently we do not have an operating warehouse in the UK and since this falls outside of EU there are a lot of custom procedures before the return can go to our final warehouse. We hope to improve this as soon as possible. Thank you for taking the time to review us!
Regards,
Carhartt Europe
11 days ago
Verified review
Poor craftsmanship. Work wear denim that wouldn't last a week on a real construction site.
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Answer by carhartt.com/gb
10 days ago
Thank you for your feedback. We apologize for any issues you experienced with our product. To better assist you, please contact our customer service team at customercare@carhartt.com. We want to understand the specific problems you encountered and begin the warranty process if necessary. We appreciate your cooperation in helping us investigate further. Thank you!
Regards,
Carhartt Europe
10 days ago
Verified review
Returned Zip hoody as it was huge, no refund yet
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Answer by carhartt.com/gb
9 days ago
Thank you for your review. We apologize for any inconvenience you've experienced. Please be assured that we are processing your refund as quickly as possible. It can sometimes take a few business days for the refund to reflect in your account. If you have any further concerns, please don't hesitate to contact our customer service team at customercare@carhartt.com. Thank you for your patience.
Regards,
Carhartt Europe
7 Apr 2024
Verified review
Quality products but postage very slow.
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Answer by carhartt.com/gb
8 Apr 2024
Thank you for sharing your experience with us! We appreciate your feedback and are pleased to hear that you were satisfied with the quality of our products. We apologize that our postage was slow, and we value your patience in this situation. At Carhartt, we prioritize quality and sustainability above all else - ensuring our customers receive the highest level of service is key for us.
Please do not hesitate to share your experience in detail with us at customercare@carhartt.com so we can help ensure your next experience will be better.
Again, thank you for taking the time to leave a review.
Regards,
Carhartt Europe
6 days ago
Verified review
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Answer by carhartt.com/gb
6 days ago
Thanks for taking the time to leave us a review! We appreciate your honest and open feedback. We understand that sometimes our products may not meet all expectations, but we strive to create high-quality, sustainable work clothing that will keep you comfortable and protected through every job. We're proud of the craftsmanship of our clothes and are committed to creating products that last.
Please do not hesitate to let us know what happened during your experience, we can be contacted at customercare@carhartt.com Thanks again for your review!
Regards,
Carhartt Europe
12 days ago
Verified review
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Answer by carhartt.com/gb
11 days ago
Thank you for taking the time to leave us a review! We truly value your feedback. At Carhartt, we strive to design and produce clothing that stands up to tough work conditions while keeping sustainability in mind. Even though we may not have met your expectations this time, we are continuously working hard to create products that meet both our standards and yours. If you would like to provide us with more feedback, please do not hesitate to contact us at customercare@carhartt.com
Thanks again for your review – it helps us improve and achieve our commitment of providing strong, resilient workwear for all kinds of working environments.
Regards,
Carhartt Europe
20 Apr 2024
Verified review
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Answer by carhartt.com/gb
13 days ago
Thank you for taking the time to leave us a review. We appreciate that you shared your thoughts on Carhartt's work clothing. We apologize if your experience did not meet your expectations this time around – we will take your feedback into consideration as we continue to provide quality products and services we hope you can rely on. Please do not hesitate to contact us at customercare@carhartt.com to provide us with more feedback if possible.
Regards,
Carhartt Europe
18 Apr 2024
Verified review
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Answer by carhartt.com/gb
18 Apr 2024
Thank you so much for taking the time to provide your feedback! We're glad to see that you were satisfied with the quality of our goods. We strive to provide our customers with durable, comfortable clothing that can stand up to any job. As far as delivery and customer service are concerned, we understand your disappointment and are committed to creating a better experience in the future. Please do not hesitate to contact us at customercare@carhartt.com to provide us with more feedback on your expierence. Thank you again for taking the time to let us know how we can improve!
Regards,
Carhartt Europe
6 Apr 2024
Verified review
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Answer by carhartt.com/gb
8 Apr 2024
Thank you for taking the time to leave a review about Carhartt. We appreciate your feedback and are glad that you had an experience with us. Here at Carhartt we strive to create sustainable work clothing that is durable, comfortable, and stylish. We take product quality seriously and are committed to providing our customers with exceptional service. If you feel there's room for improvement in any area, we'd love to hear your thoughts as we're always looking for ways to improve. Please do not hesitate to contact us at customercare@carhartt.com to share your experience with us.
Regards,
Carhartt Europe
5 Apr 2024
Verified review
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Answer by carhartt.com/gb
8 Apr 2024
Thank you for taking the time to share your feedback with us. We are humbled by your 3/5 rating and appreciate you bringing your experience to our attention. At Carhartt, we strive to create durable, high-quality workwear that can withstand the toughest jobs. We understand that sometimes our clothing may not meet everyone's expectations, and we apologize if this is the case for you. We are committed to continuing to improve our products based on customer feedback and thank you for being part of this process. Please do not hesitate to share your experience in detail with us at customercare@carhartt.com so we can help ensure your next experience will be better.
Regards,
Carhartt Europe
26 Mar 2024
Verified review
Twice placed orders with confirmation emails stating products available and twice both orders later cancelled due to prodcuts not being available. Go to other sellers, more reliable.
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Answer by carhartt.com/gb
27 Mar 2024
Thank you for taking the time to provide us with your feedback. At Carhartt, we strive to offer the most quality products in the market. We understand how frustrating it is to wait for a product that isn't available – and we apologize for any inconvenience this has caused. y. Thanks again for taking time out of your day to leave us a review and once again we sincerely apologize for not having enough stock for the required item twice.
Regards,
Carhartt Europe
24 Mar 2024
Verified review
The picture of the product colour is deceiving I’ve only taken it out to wear now and was so disappointed your web states brite orange as a colour this is more than bright is neon
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Answer by carhartt.com/gb
25 Mar 2024
Thanks for your review! We’re really sorry to hear that the colour wasn’t what you expected. At Carhartt, we strive to provide our customers with the highest quality clothing that’s both sustainable and stylish. We pride ourselves on creating products that are true to their colour and we apologize that this wasn’t the case here. We will be internally discussing this with our Merchandising department.
Thank you for bringing this to our attention and for giving us your valuable feedback.
Regards,
Carhartt Europe
18 Mar 2024
Verified review
The length is good, but I thought it would be slightly more loose fitting since it’s advertised as a loose fit hoodie. It really hugs the body
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Answer by carhartt.com/gb
19 Mar 2024
Thanks for taking the time to review our Carhartt hoodie! We appreciate your feedback and we’re sorry it didn’t meet your expectations. Our loose fit hoodies are designed to provide comfort and flexibility, as well as style. We are continuously striving to improve our product quality and design. Thank you again for your input, we will share this review with our Merchandising department so they can investigate internally!
Regards,
Carhartt Europe
28 Mar 2024
Verified review
I have been asked to review a product I am still waiting for.
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Answer by carhartt.com/gb
29 Mar 2024
Thank you for taking the time to share your feedback! We truly appreciate it. We understand your frustration waiting for your order and apologize for the delay. We are continuously working to improve our delivery process so that our customers can receive their orders as soon as possible, please do not hesitate to contact our customer service at customercare@carhartt.com so they can help with further steps. Again, thank you for voicing your experience with us, and we hope to serve you better in the future.
Regards,
Carhartt Europe
17 Mar 2024
Verified review
Seem to be very slow in acknowledging and processing refunds
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Answer by carhartt.com/gb
18 Mar 2024
Thank you for your feedback! We are glad to hear that you have had an overall positive experience with Carhartt. We understand how frustrating it can be when refunds take too long to process, and we apologize for any delays you have experienced. At Carhartt, we strive to provide the best customer service possible, and we will continue to work hard to ensure that every customer leaves satisfied. Therefore, please do not hesitate to contact our customer service at customercare@carhartt.com so we can help with this situation.
Regards,
Carhartt Europe
15 Mar 2024
Verified review
No refund as yet!!
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Answer by carhartt.com/gb
18 Mar 2024
Thank you for your feedback! We are glad to hear that you have had an overall positive experience with Carhartt. We understand how frustrating it can be when refunds take too long to process, and we apologize for any delays you have experienced. At Carhartt, we strive to provide the best customer service possible, and we will continue to work hard to ensure that every customer leaves satisfied. Therefore, please do not hesitate to contact our customer service at customercare@carhartt.com so we can help with this situation.
Regards,
Carhartt Europe
13 Mar 2024
Verified review
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Answer by carhartt.com/gb
14 Mar 2024
We're sorry to hear about your experience. Your satisfaction is our top priority, and we'd like to make things right for you. Please reach out to our dedicated customer support team at customercare@carhartt.com. We're here to help resolve any issues you may have encountered and ensure that you have a positive experience with our products and services. Thank you for bringing this to our attention, and we look forward to assisting you further.
Regards,
Carhartt Europe
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