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Top positive review
4 Aug 2023
Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
Always excellent service and great value.
The ease of business when ordering their products is the standard of how others should operate.
A faultless experience.
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14 Jul 2023
Verified review
Wonderful Company to deal with. Excellent service with item arriving quickly and well packaged.
Nutcracker I ordered is well made and original.
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4 Jul 2023
Verified review
Ease and efficiency of whole process
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4 Jul 2023
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Schwibbogen Supreme
Like: Product quality and timely delivery
Do Better: Make store hours more visible online. I traveled to Germany from the US to visit your store to make a more informed purchase choice only to learn that it was closed for the ‘season’. Fortunately, one of the workers gave me a discount card to use in my purchase.
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3 Jul 2023
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Love my smokers. The little had an arm broken off in shipping but I was able to glue it back on. Have loved this art since living in Germany in the 1960’s.
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30 Jun 2023
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The smoker is even more beautiful when you see it than it portrays in the pictures. The dimensions given were perfect. The shipping is so very quick. I am very pleased with my order.
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26 Jun 2023
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I think everything is perfect. No changes needed
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26 Jun 2023
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Perfect eshop
Beautiful item and speed of delivery was great. I had a good experience and will buy here again.
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23 Jun 2023
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Product was beautiful. My only criticism is that three of the figures came unglued during shipping and arrived loose in the box. They glued back on for no problem.
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12 Jun 2023
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I bought this for my sister for her birthday. She loves it. It came so fast, we were very impressed. This is the second smoker I have ordered over the last two years and I am always impressed by how quickly they respond. We love all their products.
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12 Jun 2023
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I like the way the nutcracker was packed and packaged. It means less likelihood of damage during shipping. The nutcracker itself is super cute as I expect all the nutcrackers from Erzgebirge-palace and Christian Ullbrich to be!
I love the different choices and quality and service.
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30 May 2023
Verified review
Excellent craftsmanship. Love the german products. Fast delivery
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29 May 2023
Verified review
I liked everything - great experience. You held my request to be notified when the item returned to stock - and, you did. I immediately placed my order, and you immediately securely packed and shipped my purchase. It took only a few days to arrived.
Please do not change anything - what you do (and did for my past orders) is perfect.
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20 May 2023
Verified review
Perfect experience! Items were packaged securely and shipping was very fast. I received my order faster than orders from companies here in the states!
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